Customer Service Sales Representative

PROFESSIONAL PROFILE

Motivated and results-driven professional with extensive data management experience acquired through clinical research.

Career history of ensuring full system uptime while effectively managing and motivating a high performing team to

successfully execute data extraction and application; providing dependable support, and preparing for infrastructure growth.

Reputation for combining technical ability and personnel leadership skills to accomplish project goals throughout all levels of

the enterprise. Skillful in sales support and customer service with a background in quality assurance and problem resolution.

TARGETED EXPERTISE

• • • Business Sales Support

Data Center Management Relationship Development

• • • Customer Service

Data/Statistical Analysis Performance Management

• • • Team Leadership

Accurate Documentation Professional Communication

• • • Regulatory Compliance

Multi-Project Management Optimal Time Management

PROFESSIONAL EXPERIENCE

Onity, Inc., Duluth, GA 01/2014 - Present

Call Center Sales Representative

• Answer telephone inquiries as needed, by clarifying desired information, researching, locating, and providing

information for quotes and order requests.

• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing

solutions; escalating unresolved problems.

• Create quotes and orders for After Market parts and material items and efficiently take notes.

• Effectively communicate with customers to identify the right parts, pieces and products required for the specific

property and sells additional services by recognizing opportunities to up-sell accounts by explaining new features.

• Fulfill requests by clarifying desired information, completing transactions and forwarding requests.

Premiere Research Group Limited, Marietta, GA 10/2001 - 03/2010

Clinical Data Analyst

• Reviewed and cleaned data of clinical trials for multiple pharmaceutical companies spanning 12 therapeutic areas.

• Identified and documented data trends that maintained consistency across projects and updated data management

guidelines accordingly.

• Assisted research team accurately and appropriately capture and record data for clinical studies and validation.

• Ensured that experiments or protocols were completed consistently with verifiable scientific data to back the research.

• Operated data validation programs, identified and recommended program modifications, generated and tracked

queries, and maintained protocol violation listings.

• Conducted quality assurance to measure performance standards for data management processes from data entry

through database lock.

• Designed, documented, tested, implemented and managed clinical data collection and reporting systems.

• Conducted trainings on technical and software programs and developed specific programs for various research

outcomes.

• Tested clinical databases and data entry screens prior to live entry, utilizing Oracle and SAS and reconciled tracking

discrepancies for various study trials.

PROFESSIONAL DEVELOPMENT

Certificate of Completion, Creative Writing - Kennesaw State University: Kennesaw, GA September 2013

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