Customer Service Office

janeth acosta

North Las Vegas, NV

***************@*****.*** - 480-***-****

WORK EXPERIENCE

Enrollment Advisor

University of Phoenix - Las Vegas, NV - July 2008 to Present

Responsibilities

successfully enroll, advise and retain students in their educational degrees.

Accomplishments

Senior Enrollment Advisor.

Certified Military Advisor; help active and non-active military return to school

Certified Spanish Speaking Advisor

Completed career progression training in various topics; time management, planning and action oriented. Train

teammates in internal and external compliance and University policies.

Helped create a recognition program for the Enrollment Department based on team and individual goals.

Earned recommendations from current and prospecting student.

Competent in Family Medical Leave Act, American Disability Act and Family Educational Rights and Privacy

Act of 1974

Skills Used

Schedule management

Problem resolution

Deadline-oriented

Microsoft Office

Employee training and development Strong organizational skills

Active listening skills

Energetic work attitude

Customer service expert

Employee relations specialist

Customer service management expertise Prospecting

MS Office

International student evaluations

EDUCATION

BS in Business administration

American Intercontinental University - Los Angeles, CA

2004 to 2006

SKILLS

Schedule management Problem resolution Self-starter Deadline-oriented Microsoft Office Employee training

and development Strong organizational skills Active listening skills Seasoned in conflict resolution Courteous

demeanor Energetic work attitude Customer service expert Telecommunication skills Employee relations

specialist Customer service management expertise Prospecting MS Office Fluent in Spanish

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