Customer Service Engineer

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Jeff Bostick

*** **** **** *****, *******, FL 33584

Home 813-***-****, Cellular 865-***-****

*********@*****.***

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Technical Consultant

SUMMARY OF EXPERIENCE

** ***** ** ******** and business development,

training, quality control, technical service

management, education, indirect sales, marketing and

operational planning in domestic academic and corporate

settings. Collaborated with Sales Representatives to

secure business opportunities, Expertise includes

laboratory leadership, process design and

implementation, service marketing, negotiating,

supervision, and strong technical skills.

EXPERIENCE

2011 - Present Science Teacher - Hillsborough County Public Schools.

Tampa, FL

Plan, prepare and deliver instructional activities that

facilitate active learning experiences, develop and

maintain curriculum content, establish and communicate

clear objectives for all learning activities, use

relevant technology to support instruction observe and

evaluate student's performance and development, keep up

to date with developments in subject area, teaching

resources and methods and make relevant changes to

instructional plans and activities, participates in

extracurricular activities such as social activities,

sporting activities, clubs and student organizations,

facilitate grade level meetings.

. Project Smart - Alternative Certification Program

2005 - 2011 Field Service Engineer - Beckman Coulter Inc. Tampa, FL

Effectively install and maintain laboratory

instrumentation to produce information used by

physicians to diagnose disease, Initiated the sale of

service contracts, Exercises judgment within defined

procedures and practices to determine appropriate

action, Successfully monitors field service policies

procedures and standard, Acted a liaison, Maintained

records using good documentation practices, Performs

instrument modifications and updates to increase

instrument performance and reliability. Received

incentives for selling consumables, Worked with the

sales team to secure new and old business.

2003 - 2005 Medical Technologist - Baptist Health Systems.

Knoxville, TN

Provided technical and supervisory skills to ensure

prompt completion of laboratory tests and procedures,

Practiced continuous quality improvement duties,

Responsible for establishing and maintaining the

quality of analytical data, Communicated with

physicians and nursing staff, Provided technical

expertise to resolve quality control issues, Initiated

purchase orders for laboratory supplies, Responsible

for writing and implementing diagnostic tests and

procedures, and Lead technologist for the microbiology

area and immunoassay instrumentation.

1999 - 2002 Field Service Representative/Engineer - Abbott

Laboratories Inc. Knoxville, TN

Evaluated and repaired over 70 analyzers in the field,

saving millions of dollars, Performed over 1,000

preventative maintenances that resulted in

substantially less equipment downtime and service

calls, Judicious use of resources accounted for all

parts used from a personal inventory, Rapport with

hospital managers and physicians resulted in no loss of

accounts, Communication skills resulted in the

resolution of all customer complaints onsite, Correctly

documented and communicated reports in a timely manner.

Lead Engineer at one of the company's largest accounts.

1992 - 1999 Medical Technologist - Erlanger Medical Center.

Chattanooga, TN

Maintained and operated diagnostic analyzers-all blood

tests processed timely, Assisted in implementing and

preparing over five clinical assays, Resolved quality

control problems, contributing to passing

accreditations inspections, Troubleshooter-identified

and fixed minor problems before they became critical,

Selected to assist in training students due to in-depth

knowledge and training ability, Worked in the areas of

clinical microbiology and chemistry, Strong Microsoft

skills - Excel, Work, PowerPoint

EDUCATION

2004 M.S., Environmental Science - University of Tennessee,

Chattanooga. Chattanooga, TN

GPA: 3.1. Concentration in Environmental Law/Policy and

Sustainable Development

Thesis: An assessment of sustainability and the use of

efficient processes

1993 B.S., Medical Technology/Biology - University of

Tennessee, Knoxville. Knoxville, Tennessee

Undergraduate Research: Cellular Death in Chicken

Embryos

SKILLS . Implemented Safety and Assay Procedures

. Regulatory Compliance - NEPA, CERCLA, RCRA, OSHA and

CLIA Regulations

. Strong technical background, problem solving, and

research skills.

. Electronic Medical Records Training - Practice

Partner

. Strong Microsoft skills - Word, Excel, PowerPoint,

Lotus Notes and Oracle

. Communication skills - Presentations

. Multiple Service Instrumentation Certificates

LICENSES . Medical Laboratory Professional - State of Tennessee

Department of Health Related Boards, 1992 - 2015.

Medical Technologist

. Teacher - Florida Department of Education, 2011.

Teacher K-12

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