Customer Service Administrative Assistant
Resume:
Wendy F. Foss
Objective
Receptionist/Administrative Assistant position within an organization where I may employ my 10+
years’ experience, excellent
*** ******* ******, ** **************, communication and creative skills to assist clients,
Atlanta, GA 30309 management and staff.
********@*******.***
www.linkedin.com/pub/wendy-foss/3a/1/549
Qualifications
• Experience handling extremely busy, multi-line switchboards
• Skilled in Microsoft Office, various accounting programs
•
55 wpm typing speed, transcription, data entry, strong proofreading
skills
• Excellent
interpersonal and above-average customer service skills
• Strong communication skills: written, oral and presentation
• Accounts receivable/payable, expense reports, cost tracking
• Special
events, meeting scheduling and preparation
•
Experience in the Public Relations, Career Marketing, Property
Management, Collection and Nonprofit industries
Awards
• “Receptionist/Administrator of the Year” out of all
Bay Area offices, Bernard Haldane Associates, San Francisco, CA
(Career Marketing Firm)
• “Employee of the Month,” Encadria Staffing Solutions,
Atlanta, GA
• “Student Incentive Grant for Mathematical
Excellence, Georgia State University, Atlanta, GA
Experience
American Income Financial, Atlanta, GA (5/2014 – 07/2014)
(Contract) Benefits Specialist: Made appointments and visited mostly
union members explaining to them no-cost and cost insurance programs
that are available to them.
Total Properties, et. al., Atlanta, GA (3/2013 – 4/2014)
(P/T, Contract) Personal Assistant: Responsibilities consist of a variety of
administrative tasks for the owner's various businesses and organizations
including phone work, customer service, face-to-face meetings,
compile/organize various tax documents covering several years and
prepare electronic records. Help organize and set-up merchandise in a
brick and mortar collectibles business.
Caregiver for Elderly Mother, Atlanta, GA (7/2011 – 2/2014)
Caregiver: Create budget/accounts payables; research geriatric doctors,
prescriptions and healthcare plans; schedule and confirm appointments.
Run errands and assist other residents at Lutheran Towers Senior Living
facility with tasks as needed.
Wendy F. Foss
Page 2
The CBE Group, Atlanta, GA (3/2007 – 10/2011)
Receptionist & Administrative Assistant to the Director for Department of
Education, Student Loan Division: Greet and prepare for visitors, greet
employment applicants and explain paperwork and application process;
answer all questions; and manage appointments and meetings for director
and upper management.
Confirm calendars several times daily and make meeting changes when
necessary. Confirm boardroom, conference rooms and breakrooms are
clean, maintained and specially prepared for each meeting.
Develop and maintain various financial reports and correspondence on a
daily basis.
Check messages and distribute to staff several times daily.
Maintain badge security files & issue security cards & replacements to staff
& visitors. Enter & maintain security files for government inspections.
Create and direct employee special events for a large staff and visitors.
Research, contract and maintain relationships with vendors; building
property management liaison.
Monitor and order office and breakroom supplies.
Encadria & Apple Staffing, Atlanta, GA (12/2006 – 3/2007)
Clerical Temporary Assignments: In addition to assignments, worked front
desk which consisted of answering busy phones, greeting applicants,
administering skills test & drug test.
The Midtown Alliance, Atlanta, GA (6/2002 – 7/2006)
Receptionist/Administrative Assistant to Vice President of Planning &
Development: Front desk, handle busy phone system and greet high-
profile members of the Midtown and Buckhead business communities.
Correspondence, database maintenance and upkeep, schedule meetings,
and creation and coordination of marketing kits and materials.
Assist with Let’s Talk Midtown events (held at various Midtown locations)
and the Annual Meeting (held at the Fox Theatre each year.)
Assist with preparations and was the first proofreader of event invitations
and other public documents. Accept reservations by phone and email and
answer all questions. Attend events and greet attendees.
Create and coordinate marketing kits and materials.
Create and maintain cost analysis for office supplies and other office
expenditures, organize and approve payables
Education
Associates’ degree, Patricia Stevens Business College, Atlanta, GA
Georgia State University, Atlanta, GA
degree: n/a -- Plans to continue education
Contact this candidate