Manager Quality Assurance

Location:

Posted:

July 29, 2014

Ian Dodrill

Objective:

I am seeking a challenging position that will allow me the opportunity to expand my current skills

as well as assist others with their career development.

Professional Experience:

Bank of America, West Hills, CA January 2010 - Present

Mortgage Servicing Team Lead

Conducted training of new hire associates

Conducted team meetings, huddles, side by sides, phone monitoring for quality assurance

and other additional coaching to drive performance.

Analyzed reporting to mitigate FDCPA violations and ensure compliance with all

regulations.

Acted as team manager in supervisor's absence.

Sequoia Financial Services, Glendale, CA November 2004 - January 2010

Collector/Trainer

Worked as a subrogation collector, receiving numerous top collector awards.

Trained new-hires and employees.

Filed and followed up on automobile insurance claims.

Provided status reports to over forty clients.

Huntington National Bank, Columbus, OH June 1999 - July 2004

Senior Collections Representative

Worked as Front End Collector with auto loans and second mortgages.

Worked with mid-range auto loans, aided with securing collateral, assisted with the

mitigation of charge-off loans.

Promoted to Senior Collector working with post charge off accounts, tracking phone

reports for quality and performance, departmental scheduling and training of new

personnel.

Earned awards for collecting over one million dollars in deficiency auto loan balances.

Served as chairman for the contest committee to promote employee morale.

Civic Development Group, Warren, OH August 1998 - May 1999

Telemarketing Assistant Manager

Top performing sales rep, securing donations businesses and private citizens.

Promoted to Assistant Manager and trained new hires, conducted phone monitoring and

one-on-one coaching to improve employee performance.

Education:

Los Angeles Valley College

• Business Communications