Customer Service Administrative Assistant

Joyce Innamorato

**** ******** ******

Philadelphia, Pa 19111

267-***-**** (cell) --- 215-***-**** (home)

**********@*******.***

PROFILE: Experienced Administrative Assistant, Clerical Support,

Receptionist, and Customer Service, Filing

Technical skills:

Microsoft Office, Outlook, Bridge Screen from Sun Guard Omni Plan System,

Siebel, Oracle, Excel, Meridian 52

line Phone with paging system, PBX switch board, Pitney Bows stamp machine

and cashier

WORK EXPERIENCE:

LYNEER STAFFING SOLUTIONS

11/2012 - 6/2014

Assigned to the Urban League of Philadelphia, at the Child Care Information

Services,

NW agency

V File Room Coordinator Eligibility department-duties consist of

pulling files, preparing folders and various

projects as directed by manager, faxing, copying, data entry, e

mailing

( Back up for Front Desk Support- including phones and various

clerical duties

RANDSTAD on site at

6/2004 -1/2011

Bank of America / Merrill Lynch

Administrative Assistant for Human Resource Health and Insurance Department

( Serviced fifteen senior benefits specialists in the Health and

Insurance Department

( Organized, reviewed and audited thirty-five hundred I-9 forms

V Saving company many $10,000 fines from government by checking employee

history through Siebel to be sure all the employees had submitted I-9s

and the forms accurately conformed to the U.S. Bill of 1986

V Checked the proof for original documents, not photo copies e.g. birth,

passports, INS documents

V Sent acknowledgments through Outlook or requested more information for

qualified event and

beneficiary forms received

( Responsible for taking care of 300 file cabinets and their

contents

V Filed all hard copies

V Saved space and money by reorganizing three hundred file drawers,

sending to Iron Mountain for archiving when necessary

V Opened e-fax and e-mail for distribution to proper specialist

V Worked with long term disability, death, assigned insurance,

retirement, qualifying event

Joyce Innamorato

METALS USA

4/2004 - 6/2004

Administrative Assistant-Operator-Receptionist

V Performed administrative support for senior level managers

V Applied entry of cash receipts for PNC lock box and any information

to help apply check

V Operated Meridian fifty-two line phone and paging system, with well

over eighty calls a day

( Internet research, faxing, Fed-ex, UPS, typing, Pitney Bowes

stamp machine

Randstad Employment Agency

1/04 - 4/04

Merrill Lynch Financial Advisor Call Center

Investor Service Advisor assistant

V Maintained highest level of privacy while being a attentive

listener, problem solver, call center

V Worked individually and with a team while using Siebel, Oracle, and

Bridge programs

V Answered clients inquiries which included: reconciliation of check

books, visa card help,

on line deposit verification and cost bases for stocks

V Advice for on line application of "Merrill Lynch On Line"

V Successfully identify complex client opportunities or transfer to

proper broker, or legal department as

needed

EDUCATION

Nazareth Academy--Diploma

Orleans Technical Institute

Computerized Office Technology-- Diploma

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