Customer Service Manager

Jonathan K. Clark

*** ******* ***** ***** ****: 336-***-****

Apex, NC, 27539 Email: **********@*****.**.***

Professional Profile

Driven Asset Management Professional specializing in cross functional teams

and problem solving seeking to develop in an Information Systems

Environment

. Computer proficiency in CMMS systems, Microsoft Office Suite and

accounting systems

. 5 yrs MAXIMO User, Deployment, & Customer Training experience

. GMP and Pharmaceutical Planning Experience and Analytical

Instrumentation

PROFESSIONAL RESEARCH EXPERIENCE

Facility Coordinator

Jones Lang LaSalle, Research Triangle Park, NC, Oct, 2013 -present

. Liaison between Jones Lang LaSalle and site to accomplish client

strategic goals.

. Work with Client to understand project needs and then Manage startup

and commissioning projects

. Coordinate resource planning and scheduling of required labor,

subcontractors, materials, and tools to support maintenance and

project activities.

. Maintain and Deliver Project Plans through MS Project and Primavera

. Financial reporting of site data, SLA's, metrics.

. Forecast Operating Budget within department

. Manage Change Control orders to Master agreement.

. Manage work order queue in Maximo and 360 Facility

. Resolves problems with any facility related items.

Maximo Planner

Novartis Vaccines, Holly Springs, NC May, 2012 - Oct. 2013

. MAXIMO scheduler responsible planning and scheduling work in both GMP

and Non-GMP Laboratories

o Maintenance support planner for QC labs and Viral Pilot Plant

(GMP and Non-GMP)

o Point of contact between equipment owner, maintenance, and

equipment vendor to schedule maintenance events

o Work order generation and reconciliation for both planned and

non-planned maintenance events

o Generate and distribute forecasted and scheduled work.

. Client training for Maximo New User Classes

o Set up of initial start center and queues specific for user

o Continuous improvement with end users for Maximo training and

skills

. Maintain and deliver Project Plans through MS Project

. Ensuring GMP requirements are met while vendor onsite

. Vendor Management

Site Manager for Asset Management Services

Thermo Fisher Scientific, Durham, NC June, 2007 - Dec, 2011

. Asset Manager for two pharmaceutical R&D sites (with average Yearly

program growth of 12%

. Act as Liaison between Thermo AMS and clients to ensure operational

goals are met and continually seek opportunities for customer

allegiance and program growth

. Vendor Management

o Coordinating contractor GMP & safety training

o Scheduling and Escorting Vendors while onsite

o Negotiate warranty contracts on equipment

o Cost savings goals applied (reduce travel cost through

scheduling, third party vendors, instrument triage prior to

vendor arrival)

o PM & OQ reports reviewed, signed and stored.

. Perform regular asset inventories and update results in both MAXIMO

and SAP ERP systems.

. Lead groups on regression testing after Maximo Implementation.

. Interpret and Present data through Quarterly Business Reviews in Power

Point and Webinar

Laboratory Technician III (with Lilly Zheng, MD)

Wake Forest University Health Sciences, Winston-Salem, NC 2000 - 2007

. Utilized High Throughput Genotyping techniques to investigate single

nucleotide polymorphisms

. Management of $1M grant through monthly financial reports and a

database of laboratory expenses and deliveries

. Utilize PeopleSoft ERP system to order and track laboratory

consumables and assets.

. Trained new hires and rotating Graduate Students on lean workflow

projects.

EDUCATION

Master of Business Administration, University of North Carolina Greensboro

Graduated May 2007

Bachelor of Science in Biology and Biochemistry, Queens College, Charlotte,

NC

Graduated May 1999

RELEVANT SKILLS

Computer

. Computer knowledge and trouble shooting skills

. Computer proficiency in CMMS systems, Microsoft Office Suite and

accounting systems

. Planning Tools such as Primavera and MS Project

. Use of ERP systems such as Maximo, PeopleSoft, and SAP

Managerial

. Project management and prioritization

. Complex problem solving and issue resolution

. Strong organizational and management skills;

. ability to meet deadlines

. Strong interpersonal and supervisory skills

. Experience in matrix management organization

. Strong presentation skills

. Excellent verbal and written communication skills

. Computer proficiency in CMMS systems, Microsoft Office Suite and

accounting systems

Contact this candidate