Customer Service Maintenance

Eddie Figueroa

**** ******** ** **

Willow Grove, PA 19090

Cell: 215-***-****

Bilingual

PRINCIPAL RELATIONSHIPS

Frequent contact with staff within the department, and regular contact with internal callers to assure a

high degree of customer service is provided, collaborative, sensitive and respectful relationships with

volunteers and clients.

FIELD SERVICE TECHNICIAN

Technology integration, Depot hardware repairs, Device configuration, help desk support, project

management and products, development testing servicing hospital workstation systems.

• 10+ years of working experience

• 8+ years of building maintenance experience

• Forklift Field Service Certification

• OSHA Certification, some experience with HVAC systems, low-pressure instantaneous hot water

heaters.

• Valid Driver’s License and clean driving record

• Skilled in boiler, sprinkler, and fire safety certifications required by code

• Computer literate in Microsoft Office and office skills.

• Ability to communicate in Spanish and English

SKILL PROFICIENCY

Knowledge and certification of occupational and fire safety procedures, universal precautions within

shelter program and OSHA standards. Ability to read floor plans, inventories and other documents related

to facilitate management. Can effectively operate and decipher shop machines, hand tools and various

meters. Handy, mechanical, electrical, plumbing and carpentry knowledge. Exterior trim installation,

replacement, and repair (wood, aluminum, vinyl and steel). Roofing inspection, installation, replacement,

sealing and repair.

PROFESSIONAL EXPERIENCE

Futura Mobility 08/2014-12/2014

Express Employment Temp position

• Built wireless network medical workstations on wheels and mounts for hospitals main point of

entry for EHR systems.

• IT certified in multiple systems and applications.

• Developed systems for android, iOS, RIM and Windows IN, HTML5, on tablets and PCs.

Performs general maintenance tasks

• Document, maintained, diagnosed, repaired, upgrade and replaced hardware and software

systems, while ensuring optimal workstation performance

• Supported and maintained user account information including rights, security and systems groups.

• Trained employed, identified, analyzed, and repaired product failure, orders and replaces parts as

needed.

• Determined and recommended which products or services best fit the customers' needs

• Worked without supervision.

• Identified, researched and resolved technical problems, exercised independent judgment.

SKIN GRAPHIC TATTOO 11/97- Present PT

• CEO/Artist

• Staff & trainer

• Marketing & sales Customer service

Caton Village Shelter

Philadelphia, PA

11/2011-4/2013

Maintenance Supervisor

Supervised the maintenance unit, developed a team of skilled, informed, professional staff,

including, training, supervision, evaluation and scheduling in order to achieve objectives and

assure the provision of services.

• Prepared for and participates in monthly physical building inspections conducted by the

Department of license and inspection.

• Ensure the timely collection, preparation and analysis of client and program information to

generate routine and as needed reports, to evaluate program performance and to facilitate short

and long term planning.

• Operated and maintained all physical plan systems including the HVAC systems, including

plumbing fixtures, steam lines, water lines, pumps and fan belts and filters in client’s air-

conditioning systems. Inspected, tested and maintained the emergency lighting, sprinkler system,

standpipe system, fire alarm system and elevator system.

• Maintained inventory of necessary parts and equipment.

• Monitored maintenance inventory levels and ordered new supplies as needed.

• Respond to and resolved emergency calls from security involving maintenance problems.

• Maintains detailed records of work done, documented and verified building compliance with

applicable City and States codes. Assure quick and effective “turn-overs” of vacant rooms.

• Perform other duties and special projects as required including serving on-call.

• Roofers Union.

ROOFER

• Install, repair and replace roofing systems and shingles, including conventional, inverted built-up,

single-ply and two-ply modified, working with various materials including asphalt, slate, clay, tile, and

wood.

• Waterproof roofs and damp proof masonry and concrete walls and floors, including foundations.

• Cut through roofs to install equipment, ventilation ducts, and attic fans.

• Work on historical roofing restorations to maintain the integrity of classic homes.

• Supervised crews to ensure safety, quality, code compliance and on-time completion of all jobs.

Roofer Apprentice Local 30 Roofers Union Present

• Fastened composition shingles or sheets to roof with asphalt, cement, or nails.

• Applied alternate layers of hot asphalt or tar and roofing paper until roof covering is completed as

specified.

• Aligned roofing material with edge of roof.

• Overlapped successive layers of roofing material, determining distance of overlap, using chalklike,

gauge on shingling hatchet, or lines on shingles.

• Cut strips of flashing and fitted them into angles formed by walls, vents, and intersecting roof surfaces.

• Mopped or poured hot asphalt or tar onto roof base when applying asphalt or tar and gravel to roof.

• Applied gravel or pebbles over top layer, using rake or stiff-bristled broom.

• Cut roofing paper to size and nailed or stapled paper to roof in overlapping strips to form base for

roofing materials.

• Punched holes in slate, tile, terra cotta, or wooden shingles, using punch and hammer.

• Insulated, soundproofed, and sealed buildings with foam, using spray gun, air compressor, and heater.

• Removed snow, water, or debris from roofs prior to applying roofing materials.

• Cleaned and maintained equipment.

DATA CARPET1995-1999

• Measure and cut carpet, padding and use strips to attach edges of new carpet.

• Installed hardwood flooring, tile and flooring.

• Very detailed oriented.

Contact this candidate