Customer Service Data Entry
Resume:
Kristilyn N. Crowley
**** ** *** ***** *******, WA 98118 702-***-**** *************@*******.***
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www.linkedin.com/pub/kristi-crowley/b/2/522
SKILLS & QUALIFICATIONS
HUMAN RESOURCES: HR Information Systems •Benefit Administration • Class/Compensation •
Recruitment/Onboarding • Employee Relations • Leave Administration • Unemployment • Employee Recognition • Union
Environment • OSHA • Payroll • JCAHO compliance • SKILLS: Customer Service • Diplomacy and Discretion •
Analytical skills • Team Leadership • Problem Solving • Project Management • Office Management •Managerial support •
TECHNOLOGICAL: SAP HR • AS400 • Kronos • Lawson • NEOGOV • Type 69 wpm • Microsoft Office Suite
EDUCATION
Master of Arts in Management & Leadership
Liberty University; May 2012
Bachelor of Science in Multidisciplinary Studies
Liberty University; May 2010
UW Medicine, Seattle, WA Mar 2014 – present
HR Analyst, Workforce Management Systems
Facilitate Lawson HRIS system training and technical support for University of Washington Medical
Center and Harborview Medical Center staff.
Process ad hoc query and metric reports for management level staff. Responsible for Report
development and implementation, data validation and auditing on the Workforce Management Systems
team. Provide HR project oversight from design through implementation.
Ensure integrity of the Lawson HRIS system is optimal. Lead and review data entry of Human
Resources Consultant Assistant II and provide feedback.
Responsible for maintaining Leadership Evaluation System and Patients are First dashboard.
University Medical Center, Las Vegas, NV Oct 2006 – July 2013
Human Resource Technician, HRIS
Maintain SAP HRIS system for University Medical Center. Ensure integrity of the system is optimal;
Review system upgrades and analyze potential security issues. Provide SAP HRIS system training to HR
staff.
Process all personnel action requests and system changes to include promotions, demotions, status
changes, separations/onboarding, merits, employee deductions, and implement contractual changes.
Provide ad-hoc query/metric reporting data to senior staff and Management.
Provide training and support to management with performance evaluation system. Troubleshooting and
resolving any system issues while maintaining compliance.
Perform classification audits and analyze market survey trends. New hire onboarding to include
scheduling orientation, processing background checks, auditing new hire paperwork to ensure compliance.
Key Successes Include:
• Managed system releases and patches, testing and other system changes in conjunction with IT department.
• Team member involved with HR/Payroll modernization project transitioning from Siemens (AS400) to SAP HRIS
system. Responsible for the roll out of Employee Self Service (ESS).
• Oversee and ensure data integrity through regular audits of HR information. Worked closely with members of
business functions (Payroll, Benefits, IT, and Compensation) to project manage effective solution implementations
and provide knowledge transfer of system functionality.
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Kristilyn N. Crowley
9335 37 Ave South Seattle, WA 98118 702-***-**** *************@*******.***
th
www.linkedin.com/pub/kristi-crowley/b/2/522
Green Valley Home Care, Henderson, NV Feb 2005 – Jan 2006
Administrative Assistant
Medicare claim billing, processing weekly payroll, and management of employee personnel file. Generate
certification lists ensuring employee licensure remained current.
Process intake new patient referrals, verifying insurance and obtaining authorizations. Implemented physician
order tracking system.
Health Essentials Home Care, Las Vegas, NV Aug 2004 –Jan 2005
Patient Care Coordinator
Audit employee time sheets, process bi-weekly payroll for agency staff, process data entry.
Audit patient records to ensure documentation adhered to Medicare guidelines. Coordinated staff and patient
schedules, ordered office supplies, and revamped personnel files system.
Harmony Home Health Care & Hospice, Las Vegas, NV Jan 2003 –Aug
2004
Case Manager Assistant/Referrals
Coordinate staff and patient schedules, process incoming referrals, verifying insurance and obtain
authorizations.
Type patients plan of care and submit to physicians for signatures. Submit patient’s plan of care to Medicare
validation system.
Health South Outpatient, Las Vegas, NV Jan 2002 –Nov 2002
Admissions Clerk
Process new referrals, verifying insurance, obtaining authorizations and creating financial chart for billing.
Front desk receptionist relief.
Created excel spreadsheet to track new patient referrals used for marketing reports. Provided financial
counseling to patients, scheduling payment arrangements, and collection or co-payments.
Sierra Health Services, Las Vegas, NV Dec 2000 –Dec 2001
Member Services Representative
Provide customer service to health plan members and providers, verifying benefits including co-payments
and deductibles, and authorization status.
Selected for special claims project by supervisor and was able to resolve outstanding claim issues for
providers.
INDUSTRY AFFILIATIONS & MEMBERSHIPS
Society for Human Resource Management (SHRM); Las Vegas Chapter Member
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Kristilyn N. Crowley
9335 37 Ave South Seattle, WA 98118 702-***-**** *************@*******.***
th
www.linkedin.com/pub/kristi-crowley/b/2/522
AWARDS
Clark County Extraordinary Performance Award Recipient
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