Customer Service Administrative Assistant
Resume:
Latyonia Fly
**** ******* *** **, ****** Springs, GA 30127
*********@*****.***
Professional Profile
Computer skills include Microsoft office Suites including Word, Excel, Access, PowerPoint,
Outlook Express, and Quick Books, data entry 10,000 kph, Skills running front and back
office, filling, and answering phones
Typing 50 WPM Receptionist
Data Entry 10,000 KPH Customer Service
Microsoft Word Office Assistant
Microsoft Excel Data Entry
Microsoft Power Point File Clerk
Professional Experience
Tele Tech Corp, Englewood, CO
Agent, Trainer, and Coach
September 2008 – April 2014
Achievements: Promoted within 6 months of hire date, received performance incentives
monthly.
Promoted to coach within 6 months of employment
Received monthly performance incentives
Promoted to seasonal trainer within one year of employment
Responsibilities:
Responded to customers emails regarding their orders, accounts and file lost order claims
Managed several chat rooms helping agents on their calls, monitored system to make sure
agents were logged in
Worked as a back office agent researching complex order issues
Trained new agents on company policies and procedures
Took escalated calls as a supervisor when needed
Monitored agents calls for quality assurance
Cloud 10 Corp, Centennial, CO
Agent and coach
July 2007 – September 2008
Achievements:
Promoted within 6 months to coach
Received monthly incentive bonus
Selected for a project exclusively for the top agents
Responsibilities:
Took Incoming calls for a satellite internet provide and a cellular company
Monitored chat rooms and answered agents questions
Updated customer accounts
Leas Kids Inc, Marietta, GA
Latyonia Fly • [Phone number]• [E-mail] Page 2
Administrative Assistant/Tutor
January 2007 – March 2007
Achievements:
Promoted within 2 weeks of employment to administrative assistant
Changed company payroll policy where employees would have to punch in and out
Responsibilities:
Ran company errands, bank deposits and with drawls, went to get supplies as needed
Issued company weekly pay checks using Quick books
Made sure employees adhered to company policies and procedures
Tutored Children after school
KeyStone Logistics, South Bend, IN
Administrative Assistant, billing clerk
July 2004- March 2005
Responsibilities:
Billing, Accounts payable, Accounts Receivable, Claims
Scanned back up paperwork into computer system
Audited paperwork for claims and discrepancies
Audited weekly employees checks before mailing them out
Called customers for payment status
Sent out claim acknowledgement forms when claims were found
Put deductions into computer system for claims
Print out invoices and mailed them out to customers on a daily basis
Answered phones, filing, faxing, and many other general office duties
Education
Brown Mackie College, South Bend, IN
Computer Software Technology
June 2004
References
References are available upon request.
Contact this candidate