Customer Service Representative

POINTIA DESRAVINES

P.O. Box

*** ******, ** ***** 571-***-****

******************@*****.***

Seeking a challenging leadership position applying creative problem solving

and learn management skills with a growing company to achieve optimum

utilization of its resources and maximum profits.

EDUCATION

Rasmussen College Tampa, FL

Bachelor of Science, Human Resource/Organizational Leadership

March 2015

. GPA 3.64

Lindsey Hopkins Miami Florida United States

Cosmetology Certificate

Apr 2001-Jun 2004

SKILLS / QUALIFICATIONS

. Strong organizational skills

. Fashion / Product knowledge

. Active listening skills

. Opening/closing procedures

. Energetic work attitude

. Large cash/check deposits expert

. Markdown/promotional procedures

. Courteous demeanor

. Inventory control familiarity

. Adaptive team player

. Computer proficient

. Microsoft, Excel and PowerPoint

. Customer Service

. Quality Focus

. Problem Solving

. Market Knowledge

. Documentation Skills

. Phone Skills

. Resolving Conflict

. Analyzing Information

. Multi-tasking

. ADP

. Microsoft Outlook

. HIPAA

PROFESSIONAL EXPERIENCE

WelldyneRx Lakeland, FL

Customer Service Representative

January 2014 - Present

. Attracts potential customers by answering product and service

questions; suggesting information about other products and services.

. Opens customer accounts by recording account information.

. Maintains customer records by updating account information.

. Resolves product or service problems by clarifying the customer's

complaint; determining the cause of the problem; selecting and

explaining the best solution to solve the problem; expediting

correction or adjustment; following up to ensure resolution.

. Maintains financial accounts by processing customer adjustments.

. Recommends potential products or services to management by collecting

customer information and analyzing customer needs.

. Prepares product or service reports by collecting and analyzing

customer information.

. Contributes to team effort by accomplishing related results as needed.

POINTIA DESRAVINES page two

MACY'S McLean, Virginia

Customer Service/Cashier November

2009 - September 2011

. Assisted with duties in other areas of the store, such as monitoring

fitting rooms or bagging.

. Used computer and recorded totals of transactions.

. Assisted customers by providing information and resolving their

complaints.

GITA'S BRAIDING & STYLING HAIR Dale City VA

Stylist September

2008 - December 2009

. Scheduled client appointments.

. Bleached, dyed, or tinted hair, using applicator or brush.

. Updated and maintained customer information records, such as beauty

services provided.

. Shampooed, rinsed, conditioned and dried hair and scalp or hairpieces

with water, liquid soap, or other solutions.

. Operated cash registers to receive payments from patrons.

NENNEN-N BEAUTY SALON Miami FL

Assistant Manager

March 2003 - July 2008

. Scheduled client appointments.

. Demonstrated and sold hair care products and cosmetics.

. Developed new styles and techniques.

. Trained or supervised other hairstylists, hairdressers and assistants.

. Attached wigs or hairpieces to model heads and dressed wigs and

hairpieces according to instructions, samples, sketches or photographs.

KEYSTONE SECURITY, INC Miami FL

Security Officer

January 2002 - March 2003

. Monitored and authorized entrance and departure of employees, visitors,

and other persons to guard against theft and maintained security of

premises.

. Answered telephone calls to take messages, answer questions, and

provided information during non-business hours or when switchboard is

closed.

. Called police or fire departments in cases of emergency, such as fire

or presence of unauthorized persons.

JOE CELESTIN FOR MAYOR Miami FL

Campaign Worker January

2002 - March 2002

. Coordinated fund raising activities with high school students and

walked door to door to deliver campaign materials.

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