Customer Data Entry

Antwan D. Jones, Jr.

** ********* **. ***. **

Mt. Washington, MD 21209

443-***-**** (Main)

OBJECTIVE: Obtain a position in a growing, reputable company where I can contribute my experience,

proactive attitude, and positive atmosphere to help improve the company and myself.

EXPERIENCE:

Element Financial Corp., Sparks, MD December 2012 – Current

Billing/Payment Services Rep.

• Answered multi-line phone system

• Assist work group with supplier billing incoming calls.

• Advise suppliers on billing procedures and processes.

• Resolve escalated issues regarding billing and payments.

• Receive and process supplier invoices for payment.

• Handle stop/reissue payment request using in-house database.

AAA Mid-Atlantic, Towson, MD July 2008 – August 2012

Automotive Service Advisor

• In-person customer Interaction on a daily basis.

• Advise customers about necessary service and routine maintenance.

• Prepare repair orders showing time, cost, and labor using Mitchell,and ADP

• Explain repair estimate information to the customer and the charges.

• Help identify mechanical problems by questioning the customer, and

working with the technician.

Toyota Financial Services, Owings Mills, MD November 2006 - January 2008

Paid –In Full Title Representative

• Serve as liaison between upper management, banks, auto dealers, and customers.

• Review Insurance Policies.

• Review and execute titles.

• Answer all customer inquiries and complaints.

• Answered multi-line phone system.

• Performed data entry, filing, faxing, and light typing.

• Maintain in-house database by taking over the phone payments.

EDUCATION:

Community College of Baltimore County

Major: Business Management – Currently Enrolled

SKILLS:

Very proficient in multiple computer software programs; Microsoft Word, Microsoft Excel, Microsoft

PowerPoint, Microsoft Access, and a host of other programs.

References upon Request.

Contact this candidate