Customer Service Quality Assurance

DIVYA NAMJOSHI

***********@*****.*** 917-***-****

Hackensack NJ

Education

• Masters of Cosmetic Science

• Fairleigh Dickinson University (FDU) Teaneck, NJ May 2015

• Relevant coursework: Skin and hair care raw materials and formulations, Color Cosmetics, Product Development,

Claims Substantiation, Effective Presentations.

-Recipient of the Colonel Fairleigh S.Dickinson scholarship 2013-2014

• Bachelor of Pharmaceutical Sciences

• Mumbai University Mumbai, India May 2013

• Relevant coursework: Physical pharmacy, Cosmetic science, Pharmaceutics, Pharmaceutical analysis, Organic and

Pharmaceutical chemistry, Biochemistry, Microbiology, Biotechnology.

Projects

Product Development April 2014- May 2014

• Developed, independently, a formula for a sunscreen with novel ingredients in comparison with marketed

products

• Presented and worked on developing an SPF 50 broad spectrum sunscreen, with moisturizing and anti-aging

properties.

• Researched anti-hyperpigmentation agents and incorporated one in the formula

Color Cosmetics March 2014- April 2014

• Researched, documented and presented a report on Laura Geller lip crayon after in- depth analysis of properties

and ingredients

Hair care Raw Materials and Formulations Nov 2013- Dec 2013

• Researched, documented and presented a report on -‘Proteins in hair products’ as a part of the curriculum

• Studied different types of proteins used in hair products

Skill Set

Technical

Homogenizers, Mixers, Analytical and digital weigh balances, Hot plates, stirrers, pH meter, Viscometer, autoclaves,

laminar hoods, microscopes, calculating specific gravity, tablet compression machines, disintegration equipment, pan

coaters, tray dryers

Analytical

UV visible spectrophotometry, HPLC, GC, TLC, and Gel chromatography, Analytical assays, titrations

Computer

Proficient in Microsoft Word, Excel, Power Point, Photo Editing; Operating Systems- Windows 8, 7

Work Experience

Lab Assistant, Computing Services

Fairleigh Dickinson University Teaneck, NJ Nov 2013- Present

• Worked for students and faculty in computer related facilities- accounts creation, reset passwords, software

downloads, set- up wireless connectivity, printing, photocopying and scanning documents, set- up projectors

• Helped the technical staff in troubleshooting hardware and software problems

• Maintained records; provided customer service through front desk support

Relationship Executive

Cryobanks International India Pvt. Ltd Mumbai, India May 2013- July 2013

• Created stem cell preservation awareness in the society by conducting seminars and exhibitions

• Coordinated with the gynecologists and the clients

• Worked towards increasing the brand recognition and the company’s sales

Pharmaceutical Intern

Mehta Pharmaceutical Industries Mumbai, India May 2012- July 2012

• Assisted in formulation and development of tablets, capsules, ointments including packaging and labeling

• Supervised granulation and compression of tablets, filling and capping of capsules

• Carried out quality checks for the raw materials, packaging materials and finished products as per GMP

guidelines

• Documented batch manufacturing records

Intern

Gil Chem Industries Mumbai, India Nov 2012- Dec 2012

• Assisted in formulation and development of detergents, textile softeners and fixers

• Carried out packaging and labeling for the finished products

• Carried out quality checks for the raw materials and finished products

Summer Intern

Ashalini Lab-Tech Services Mumbai, India May 2011- July 2011

• Assisted in conducting the sampling procedures for the food product samples and water samples

• Carried out quality control and quality assurance tests for the samples

• Maintained records of the samples with results

• Created reports of the tests conducted and reported to the senior lab technician

Achievements

Elected as the Cultural Secretary (2012-2013), Creative Head (2011-2012) - Dr.Bhanuben Nanavati College of

Pharmacy, University of Mumbai

Member of Indian Pharmaceutical Association and Mumbai District’s AIDS Control Society

Participated in a seminar on Cosmeceuticals organized by DIA (Drug Information Association) (2010)

Won Paper Presentation at intercollegiate state level: ‘Optinose - Novel nasal drug delivery of Sumatriptan in

treating migraine’

Contributed an article- ‘Pharma Marketing- Ethics and Beyond’ for College magazine, ‘The Quest’ (Dec 2012)

Volunteer Work/Organizations

Led Blood Donation drives and campaigns for Indian Pharmaceutical Association and Mumbai District’s AIDS

Control Society

Conducted HIV-AIDS, Cancer, and Tuberculosis awareness campaigns for IPA and MDACS, Mumbai

Worked for Rotary club, Red Ribbon Club, Art of living Foundation and Make a Difference, Mumbai

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