Customer Service Representative

Saquora Gooch

**** ******* *** ***** ****, OH ***23

Phone: 513-***-****

E-mail: ********@*****.***

Education

Aveda Institute Columbus 1618 Neil Ave Columbus, Ohio (February 2014-Present/ Graduate July 2014)

Columbus State Community College, 550 E. Spring St Columbus, OH (December 2009- Sept 2011)

Chaney High School, 731 Hazelwood Ave. Youngstown, OH (September 2006- June 2009)

Choffin Career Center, 200 E. Wood St Youngstown, OH (September 2008- June 2009)

Experience

Credit Card Senior Account Specialist ( May 2012- Present)

JP Morgan Chase 800 Brooksedge Blvd. Westerville, OH

Multi-Product Knowledge Team: Provides account assistance for all departments within the firm as well as

cardholders. Our level of support includes : Business Owners/ Corporate clients, Personal Bankers, Branch Managers,

Military Cards, and Private Label credit cards. It is my role to support my colleagues as well as our card holders with

anything ranging from product education to fraud prevention.

Freedom Credit Card: Provided our card members assistance with their Chase Freedom credit cards. My role was to

support our customers by educating them about their product, addressing concerns and processing any requests, while

maintaining security on their accounts. I worked with customers, merchants and 3rd parties.

GoTo Project: Worked on a leadership project to help colleagues learn how to navigate and utilize our “GoTo”

resource page as a reference. Demonstrated how to find procedures and ways to avoid violating company policies.

Educated colleagues on up to date procedural changes by email communication.

Retention Specialist (November 2011- April 2012)

Affinion Group 300 W. Shrock Rd. Westerville, OH

Identity Theft Protection Project: Provide members help with getting enrolled in the membership and assisting them

with any general questions about the product. My main objective is to help meet the needs of our members who are

dissatisfied with their membership, unaware of how the protection helps them, or wanting to part ways with the

company. I help retain our members by providing a full benefits presentation of the service and explain how the service

helps protect them against identity theft.

ABG Insurance Project: I worked as the 3rd party administrator for various financial institutions and the insurance

products they offer. I assisted customers with solicitations they receive to join the service, general questions about

insurance, billing questions, and filing claims. My main goal was to provide the best customer service possible and

remind members on how important the insurance is to have when they are making a decision to discontinue their

policy.

Traveler’s Advantage Project: Offer members customer service designed to help them save money on traveling

expenses such as: hotel reservations, rental cars, flights, and cruises. I help enroll customers in the service, answer

general questions or concerns, as well as retain members

who want to discontinue their service.

Customer Service Representative ( January 2010 - January 2012)

Teleperformance 4339 Equity DR Hilliard, OH

Major Accountabilities: Provided efficient customer support with the best technical support possible. I troubleshot

services which included: phone, internet, and cable service for the Verizon Fios Project. It was my goal to meet the

needs of upset customers and make sure they were satisfied with the service while addressing their needs in a timely

manner.

Crew Member (October 2006 – December 2009)

Wendy’s 5551 Interstate Blvd. Austintown, OH

Major Accountabilities: As a team we were responsible for providing fast and friendly service. I took orders, seated

customers, greeted customers, prepared food, made sure everything was cleaned and stocked;. I also made sure the

customers were pleased with our service. We educated customers about new products and services that were coming

out and answered any questions or concerns they had. At night, we would stock the shelves to make sure products were

ready for the next shift and also to make sure we had enough products to meet our customers’ needs.

Skills

Health Care- Allied Health

Customer Service- Customer Service Rep

Certificate in Magic- Customer Service Interaction Training

Advanced Computer Skills- Windows/ Mac OS

Skin Care/ Esthiology

Eyelash/ Eyebrow tinting

Customized Facial/Body Treatments

Full Body Hair Removal

Makeup Application

Aromatherapy

Facial/Body Massage

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