Customer Service Sales
Resume:
Barbara A. Blasingame
COLLECTIONS ■ B ANKING ■ L OAN PROCESSING
Dedicated to Excellence and Customer Satisfaction
Possess years of combined experience in customer ser vice, oper ations
management, per sonnel tr aining, super vision and motivation, helpdesk
arenas, and com puter applications. O vercome business challenges within
fast paced, high pressure environments using timely foresight, keen
judgment, innovative ideas, steadfast dedication and impeccable integrity.
Master ful at applying sound business insight, accounting principles and
systems upgr ades to achieve organizational goals. Over see the recruiting,
tr aining and development of employees. Est ablish and maint ain an
excellent r appor t with all levels of st af f and management as well as all
customers. Handle ver y stressful situations that require quick thinking
and immediate resolution.
Core Competencies
Call Center Operations Best Practices/Protocol
Skip/Fraud Recovery Customer Service/Retention
Finance/Accounting Acumen Internal/External Liaison
Loss Mitigation/Bankruptcy Regulation Compliance
Staff Training/Supervision Auto and Credit Card Finance
Mortgage Loan Processing
Risk/Asset/Loss Management
PROFESSIONAL EXPERIENCE
BARCLAY US; Las Vegas, NV 2013-2014
Care Relationship Manager
Key Accomplishments and Responsibilities
• Managed all daily credit card portfolio management operations; and
supervised, trained, motivated 5 personnel.
• Processed up to 100 calls per day and resolved/collected 88% of all
customer issues without closing accounts.
• Opened/closed accounts and administered rewards benefits to customers.
TERRA WEST; Las Vegas, NV 2012-2013
Collections/Bankruptcy Specialist
Key Accomplishments and Responsibilities
Collected 75% of all homeowners’ dues - over 150 per month.
•
Received new bankruptcy filings form attorneys and homeowners.
•
Monitored bankruptcy portfolio of an average 400 at a time all the way
•
through until closed plus 10 new filings per week.
10535 Longoria Garden Street Las Vegas, Nevada 89141
650-***-**** ***********@*****.***
Barbara A. Blasingame Résumé Page 2
ROUND-POINT MORTGAGE SERVICE; Las Vegas, NV 2009-
2012
Collection Specialist
Key Accomplishments and Responsibilities
• Managed $120 million total FHA, VA, and Conventional loan portfolio.
• Collected over $10,000 per day in 30 to 120 day past due accounts.
• Assisted with loan mitigations, foreclosures, and short sales.
• Ensured compliance with all FDCPA standards, rules, regulations, and
procedures.
CLEAR SWIFT CORPORATION; Redwood City, CA 2005-
2009
Collection Specialist
Key Accomplishments and Responsibilities
• Collected an average of $70,000 internet sales 30 to 120 day plus overdue
accounts receivable per month.
• Reconciled accounts utilizing MS Excel; posted payments via Great Plains
software.
FIRESIDE BANK; Redwood City, CA 2003-
2004
Collector II/Branch Collector
Key Accomplishments and Responsibilities
• Contacted 30 to 90 day delinquent auto loans customers, setup strategic
repayment plans, and represented company in small claims court as
needed.
PROVIDENT CENTRAL CREDIT UNION; Redwood City, CA
2001-2003
Loan Processor
Key Accomplishments and Responsibilities
• Prepared and processed $500,000 to $1 million home mortgages.
• Ordered credit reports, appraisals, title reports and monitored loan
progress.
HOME STREET BANK; Seattle, WA 1996-
2001
Collection Administrator/Bankruptcy and Foreclosure Specialist
Key Accomplishments and Responsibilities
• Managed a $1 Billion delinquent FHA, VA, and Conventional loan portfolio.
• Worked with hundreds of investors along with private owners.
• Maintained loans in bankruptcy and prepared loans for potential sales
dates.
FORMAL EDUCATION
C ANADA COLLEGE; Redwood City, California B usiness
M anagement
SPECIAL TRAINING
Call Center, Credit, and Banking Operations, Software
A pplications, Customer Service
10535 Longoria Garden Street Las Vegas, Nevada 89141
650-***-**** ***********@*****.***
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