Customer Service Data Entry

Erik Willams

**** ****** ****** # **

347-***-****-cell

Brooklyn, New York 11233

*************@*****.***

SUMMARY OF QUALIFICATIONS

Talented professional with skills and accomplishments in areas of

corporate security and the NYC shelter system. Excellent verbal and

written communication skills; excellent ability to interact

professionally within groups, possess strong reasoning; strong

organizational and administrative skills; strong aptitude regarding basic

awareness of any and all company policies; computer literate and able to

multi-task with an ability to work independently or within teams using

extraordinary interpersonal skills.

CERTIFICATIONS

. New York State Security License Certificate #100********

. 8 Hour Pre-Assignment & 16 Hour On-The-Job Security Certificates

--Star Security Training

. Professional Certification in Customer Service --NRF Foundation

RELEVANT SKILLS &

EXPERIENCE

SECURITY \ RESIDENTIAL AIDE:

. Maintained daily logs for resident activity in addition to

facility visitors

. Maintained hourly inspections & reporting of all activity within

facility

. Created incident reports for all violations to facility by

residents and\or visitors

. Assisted case managers with new resident intake forms and

documentation

CLERICAL:

. Distribution of all incoming and collection of all outgoing mail

and correspondence.

. Assisted in maintenance and general purchasing of office

supplies and inventory.

. Assisted department supervisors in preparation of presentation

materials.

. Maintained communication and follow-up with clients.

WORK HISTORY

FROST'D\HARLEM UNITED-- December 2003- February 2012

Residential Aide\Security-- Duties included creating and

maintaining Daily Logs

for resident activity, sign in\out logs of visitor's activity, made

hourly rounds to inspect

facility and reporting of all unsafe activities and conditions.

Assisted case managers with data entry and collecting documentation

for residents

records.

Assisted with data entry for payroll department submission

Prepared and served residents dinner meals as scheduled daily,

supervised residents in

daily kitchen clean-up and sanitizing.

REFERENCES--- Available upon request

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