Customer Service Manager
Resume:
Shaunisia M. Singleton
Columbus, GA 31907
************@*****.***
Objective: Obtain a position where I can utilize my customer service skills
to benefit the company.
HIGHLIGHTS OF QUALIFICATIONS
* Over 16 years Professional experience in customer service
* Accomplished in identifying and solving customer related
problems
* Successful in learning and comprehending new systems and
methods
* Very well organized and able to meet deadlines
RELEVANT EXPERIENCE
. Organized and maintained various files and records, which may involve
confidential information; purges files as appropriate.
. Input or retrieved data and prepares reports using an on-line or
personal computer system.
. Research and compile informational materials from sources both inside
and outside the office.
. Open and sort mail, attached back-up material and prepared responses;
draft, typed or word processed, edits and prepared agendas; reviewed
finished materials for completeness, accuracy, format, compliance with
policies and procedures
. Prepared and reviewed for accuracy personnel documents; set priorities
and met critical deadlines.
EMPLOYMENT HISTORY
Flex Specialist BancTec
9/2008 to present Columbus, GA
. Process Flex payments and deposits
. Research checks and apply to the appropriate accounts
CSR Medco 2/
2006 to 5/ 2006 Tampa, FL
. Process mail order prescriptions over the phone
. Assist patients with prescriptions and payments
Head Cashier Home Depot
6/ 2001 to 8/ 2005 Tampa, FL
. Manage cashiers in three departments
. Assist customers in a timely manner on their needs in the store
Asst. Manager Party City
6/ 1997 to 6/ 2001 Tampa, FL
. Open and close of the store
. Manage the employees in the store while assisting customers with
special orders
EDUCATION
University of Phoenix Columbus, GA.
Accounting
Hillsborough Community College Tampa, FL
Computer Programming
Florida Metropolitan College Tampa, FL
Business
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