Customer Service Manager

customer service rep

Extensive ** years experience in customer service combining

administration and supply chain management while working in a diverse,

multicultural and technical environment. Personal attributes include

excellent communication, organization, problem solving skills. Daily

practices include the use of internet, Outlook and Excel in addition to

our internal ERP (Baan) system with our company best practices that

adhered to Six Sigma, Kaizen, 5S and Lean Systems that help drive the

company's continuous process improvement mentality.

Microsoft Office Customer Service

Negotiation Astute Judgment and Decision-Making

Learning Problem Solving

Organization Coordination

Personal management Clerical

ACHIEVEMENTS

. Recipient of All Star Award, Nominated by

department manager for outstanding work

performance

. Top Performer Winner, Nominated as one of

the top twenty employees out of five

hundred employees for continuous

excellence job performance exceeding all

level of expectations

. Employee of the Month (twice), Nominated

for a job well done while meeting all

customer needs and satisfaction

PROFESSIONAL EXPERIENCE

Flextronics Global Services

2000 - 2014

Service Repair Centre Newmarket,

Ontario

* Purchasing Administrator

Jul. 2010 - May 2014

. Reviewed requisitions and MRP output for consumable items such

as packaging and repair parts

. Ordered, rescheduled and cancelled material based on

requisitions and MRP output

. Interfaced with suppliers and customers to secure both delivery

and the best market price

. Analyzed inventory stock level to meet production demand to

avoid shortage and excess

. Monitored open orders and followed up with suppliers for any

past due

. Sourced new suppliers for better cost of product and services

. Maintained procurement records such as items purchased, costs,

delivery and inventories

. Managed supplier to price, delivery and quality expectations and

escalated when appropriate

. Reconciled invoice discrepancy with supplier and approved AP for

payment

. Resolved supplier issues, price discrepancy, quality and

shipment issues

. Interacted with all functional departments and site leadership

team

. Maintained a friendly, safe, and healthy working environment, in

accordance to 5S

* Customer Service Coordinator

Jan. 2000 - Jun. 2010

. Provided customer service to end user and OEM vendor manager for

laptop services

. Interfaced with the customers via telephone and in person to

resolve problems and or issues relating to the status of

customer's products

. Monitored status on customer product commitments

. Escalated technical and functional matters internally to ensure

a positive customer experience and completed complaint

investigations

. Researched parts replacements

. Supported other departments in reaching cross functional targets

. Completed a mix of routine and non-routine tasks/assignments

Corona Jewellery Co.

* General Help Sept.

1998 - Sept. 1999

. Office help including filing and reception

Toronto, Ontario

. Multi-tasks in various departments such as Sales, Finance,

Production, and Logistics

Family Practice Clinic

* Receptionist

Feb. 1994 - Jan. 1996

. Scheduled and confirmed medical

appointments Downsview,

Ontario

. Received/communicated message for doctor

and patients

. Typed medical records, reports, and

correspondences

. Maintained medical files and records

VOLUNTEER AND DONATION

United Way - Participated in auction, raffle ticket selling, donation

collection from vendors

Sick Kid Hospital - Monthly donation in support of Sick Kid Hospital

Southlake Regional Hospital - Monthly donation in support of Southlake

Regional Hospital

TRAINING AND CERTIFICATES

Flextronics University Courses

Principles of Trade Compliance

Nov. 2013

Material Buyer Qualification Certificate

Jan. 2012

Health and Safety Training (WHMIS)

Dec. 2011

Code of Business Conduct and Ethics

Nov. 2011

Preventing Workplace Harassment

Oct. 2011

RoHS Training Sept.

2010

Problem Solving: Generating Alternatives

Apr. 2010

Managing a Project /Dealing with Conflicts

Mar. 2010

Lean Manufacturing Basics 1 & 2

EDUCATION

Seneca College of Applied Art and Technology 1995 -

1997

Office Administration - Diploma

Toronto, Ontario

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