Sales Customer Service
Resume:
J. Clayton Thomas II
Kennesaw, Ga. 30144
Phone: 678-***-****
Email: ***********@*******.***
Focus:
Highly qualified marketing professional with demonstrated ability to
provide leadership
to an organization with a focus on revenue and product longevity in a
fluctuating market.
Summary of Skills:
Top-rated sales performance
Self-motivated
Account management
Excellent communication skills
Conflict resolution
Client development
Negotiation skills
Staff training/development
Accomplishments:
Business Development:
. Successfully grew business by developing strategic
partnerships.
. Increased sales by 300% over a three year period.
Presentations
. Created presentation materials for sales, customer relations,
training, and management purposes.
Competitive Analysis
. Performed competitive analysis to make recommendations for
future company growth.
Customer Service
. Investigated customer complaints to ensure problem resolution
and customer satisfaction.
Curriculum Design
. Designed, developed and implemented motor controller lab with
lab procedures and motor controller technical manual.
Professional Experience:
10/2006 - Current Yancey Power Systems Austell, Ga.
8/2011- Current Product Support Representative
. Implemented new processes and systems for improving customer
service satisfaction.
. Prepared technical scopes of work, correspondence and
documentation that support development and implementation of
resolutions for customer material problems.
10/2006 - 07/2011 Field Sales Engineer Account Manager
. Maintained sales volume during recession by developing
relationships (partnerships) with clients.
. Developed presentations for engineering firms that led to
product acceptance and allowed the strengthening of
specifications towards our products.
09/1996 - 09/2006 Automatic Switch Company Orlando, Fl.
Field Sales Engineer
. Started with company as a field technician. Promoted to
inside sales and then promoted to Field Sales Engineer.
. Built strong client relationships and provided high value-
adding services, resulting in a 300% Sales increase over a 3
year period.
03/1993-04/1996 Los Alamos National Laboratory Los Alamos, NM
Particle Accelerator Operator
. Wrote operational instructions to be used in plant monitoring
of the beam during operation.
. Was a member of an operations group awarded "Los Alamos
Linear Accelerator Achievement" for maintaining over 80% beam
availability
07/1982-03/1993 US Navy Orlando, Fl.
Electrician's Mate Nuclear Submarine
. Taught Electrical Theory and Electrical Distribution for the
US Navy Nuclear Field A School. Awarded "Master Training
Specialist" for continually receiving outstanding ratings
during monitored lectures.
. Awarded "Certificate of Achievement" by the Chief of Naval
Education for the development of a program that improved the
level of training of future electrician's.
Education: Columbia College Orlando, Fl. 2001
. BS/BA with emphasis in marketing with a 3.87 GPA
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