Administrative Assistant Manager

SHARON O. TATUM

*-** **** ******, ***. ***, ASTORIA, NY 11102

CELL 917-***-****

HOME 718-***-****

Email: ******.*********@*****.***

OBJECTIVE:

Energetic, reliable and dedicated individual with expertise in Business,

Administrative Professional and IT

Coordinatioin through experience and education. Seeking a similar role to

produce exceptional work to ensure the

success of any organization that I am employed.

EDUCATION

PLAZA COLLEGE (FORMERLY KNOWN AS PLAZE BUSINESS INSTITUTE)

NEW YORK

Associate Degree in Occupational Studies, GPA: 3.84

ANTHEM INSTITUTE (FORMERLY KNOWN AS THE CHUBB INSTITUTE)

NEW YORK

Diploma in Computer Networking & Security, GPA: 4.00

KAPLAN UNIVERSITY FLORIDA

Currently Enrolled in BS in Business Administration Online Program

Current GPA: 3.58

EXPERIENCE

September 2009 - Present ASI SYSTEM INTEGRATION

NEW YORK

DOE Coordinator Supervisor

Supervise 4 Installation Coordinators and 30 Installation technicians for

approximately 1,000 NYC DOE schools; handle the scheduling, delivery and

installation of equipment for the NYC DOE Public/Private Schools, Handle

Special Projects and Integrator installations for Apple, HP, Dell, Lexmark

and Lenovo equipments. Assign 25 installation technicians for the Tristate

area to perform installations and help troubleshoot problems with

equipment. Resolve technical issues that arise with the schools. Handle

escalated school inquiries. Open Magic tickets for analysis of repair

equipment. Process requests for replacement of DOA equipment. Send Proof

of Delivery requests to schools, send daily integrator confirmation of

installs. Submit daily/weekly and monthly reports to Manager. Work closing

with our Shipping/Receiving Department on school orders.

May, 2009 - July 2009 INTREPRID NEW

YORK

IT Intern

Set Up Email Outlook Accounts and new hire setup; Manage Theatre;

Configured PC/laptop with Standard Build and Program Phones; Configured

Wireless Access Point /Router; Take apart and put back together PCs for

Intrepid Employees; Help Desk Responsibilities (Open/Close Tickets-average

20 tickets per week).

March, 1988 - March 2008 CITI

NEW YORK

Region Administrative Assistant - East Division Retail Banking

Supported Region Manager for So. Manhattan/Bklyn/SI/NJ/PA Region consisting

of 100 Financial Centers with a staff of 1,734; Reviewed/responded to

emails on behalf of Vice President; Interviewed/hired Area Administrative;

Assistants; Coordinated travel arrangements for offsite meetings;

Maintained/managed Vice President's calendar updates; Coordinated

monthly/weekly/daily conference calls/staff meetings, presentations for bi-

weekly meetings; Updated/maintained Region's open

requisitions/organizational charts/weekly; Sales MIS reports; Prepared

expense reports for Vice President; Region Coordinator for Quarterly All

Star Award/CitiStars Award Programs; Region Monitor for weekly EERS MIS;

Approved/processed transfers/terminations/resignations; Maintained Region's

vacation schedule; Followed up on various Senior Management requests;

answered internal/ external telephone inquiries; ordered supplies and mail

distribution.

AWARDS

CitiStar Support Annual Award Winner (Top 5% of Employees Nationwide) 2001,

2002, 2003, 2004, 2005, 2006

CitiStar Quarterly Support Winner (2 Time Winner - 2006)

Superior Achievement Award

Special Recognition Award

SKILLS

Windows 8, Microsoft Office 2010 (Word, Powerpoint, Excel and Outlook);

Certifications: A+ Certification, Network+ Certification, Security+

Certification, Macintosh Certification, Hewlett Packard Certification,

Filemaker Pro.

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