Engineer Customer Service
Resume:
Jeffrey A. Montgomery
Lexington, KY 40511
QUALIFICATIONS:
Lean Six Sigma Green Belt
AS9100 Internal Auditor
IPC-A-610 CIS
Tier 1 Supplier Representative
ISO-9001 Internal Auditor
Lean Manufacturing
QS Knowledgeable
Microsoft Excel
Microsoft Word
Microsoft Power Point
Optical comparator
Cordax
Micrometers
Calipers
Blue print reading / GD&T
Side Loader
Fork lift
Teach and motivate
Ability to learn fast
Customer Service
Organizational, detail oriented
Team leader
Team player
Problem solving skills
Problem analysis
Trouble shooting
Management & Supervisory skills
EDUCATION:
Master of Divinity, 1991, Asbury Theological Seminary, Wilmore, KY
Bachelor of Arts, 1987, Malone University, Canton, OH
Diploma, 1983, Ridgedale High School, Morral, OH
LICENSES & CERTIFICATES:
Lean Six Sigma Green Belt
IPC-A-610 CIS
AS9100 Certified Internal Auditor
ISO 9001, 2000 Certified Internal Auditor
Certified Visual Weld Inspector
Basic, Advanced, and Short Run SPC
Five Principles of Problem Solving
Total Quality Management
Total Quality Advantage for Management
Quality Circle Facilitator
Pastoral License
EMPLOYMENT:
Global Sustained Quality (PeopleLink), Georgetown, KY August 2012 to present
*Quality Senior Inspector
1. Work TMMK RI to determine what sorts need to be done, started or continued.
2. Write up work instructions for sort.
3. Confirm sort is correctly done through audits.
4. Help RI to identify root cause.
5. Correlate hours and all necessary information to communicate with first shift
6. Make sure hours to job are correct.
Ceradyne, Inc.; a 3M company, Lexington, KY November 2011 to June 2014
* Quality Engineer/Manager
1. Involved with daily production meetings.
2. Knowledge of all quality tools and requirements.
3. Helped start a Problem Solving Team.
4. Approved sales orders as needed.
5. Helped determine root cause and corrective actions for in house issues as well as customer complaints.
6. In charge of ISO 9001:2008 systems as Management Representative.
7. Conducted ISO 9001:2008 Internal Audits and Production Process audits as required.
8. Helped to coordinate inspection of product between two facilities.
L-3 Communication, Fuzing and Ordnance, Cincinnati, OH August 2008 to April 2011
• Quality Engineer
1. Responsible for monthly quality paperwork to accompany product shipments - dealt directly with customer as needed.
2. Involved with weekly program team meetings
3. Knowledge of all quality tools and requirements
4. Used control plans to improve process
5. Confirm product ready for customer inspection.
6. Worked with other QE’s on other projects.
7. Coordinated team together to discuss quality issues.
8. Worked with design teams on new projects.
9. Conducted AS9100 Internal Audits as required.
10. Work on ESD team to help reduce risks to product.
DRS Mobile Environmental Services, Cincinnati, OH July 2007- March 2008
• Quality Engineer / Project Engineer
1. Responsible for confirming on time on projects - dealt directly with customer on Integrated Master Schedule.
2. Held and involved with weekly project meetings
3. Knowledge of all quality tools and requirements
4. Used control plans to improve process
5. Confirm product ready for customer inspection.
6. Liaison between customer and design engineer.
7. Responsible for shelter program.
8. Work with customer to understand quality requirements
9. Backed up Quality Inspectors as needed.
10. Worked with other QE’s on other projects.
Millennium Metals Inc., Franklin, OH September 2006- July 2007
• Quality Control Manager
1. Rewrote Quality Manual.
2. Set up Supplier Improvement Plan.
3. Began ISO compliance program.
4. Learn all the plants jobs in order to help write the manual.
Stanley Electric U.S. Co., Inc., London, OH, June 1999-February 2006
• Quality Control Staff / Project Engineer
1. Drop manufactured bulb cost by 22%
2. Approved new Suppliers that reduced costs and down time on equipment
3. Headed project team that reduced mold change time average from 1 hours to 20 minutes.
4. Headed up 4 other project teams that were able to reduce costs or help improve product or assembly time.
5. Created many GO/NO GO gauges for supplier as well as in house product that reduced assembly down time.
6. Implemented SPC for over 40 plastic mold machines for over 200 parts.
7. Implemented Quality Standard for parts so all shifts were exactly aware of each quality standard.
8. Implement part fit checks to avoid assembly down time.
9. Implemented Lean manufacturing, 3 days of stock to day stock.
10. Maintained Integrated Master Schedule for parts and all parties concerned.
TMX Copper and Brass Sales, Dayton, Ohio September 1995-February 1999
• Quality Control/Assurance Manager; Cut Metal Coordinator; Shipping; Sales
1. Set up Quality program to reduce rejects, did not have any for over three months (prior record was eight days).
2. During same period: order count went up, pounds of metal shipped went up and scrap was reduced.
3. Set up in house gauge check program.
4. Trained all in house for ISO audit and trained others at other branches.
5. During ISO certification, had no non-conformities
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