Project Manager Customer Service

RODNEY L. PINNER

**** ******** ****, ********* ***, Alexandria Virginia 22311, 703-***-**** (Cell), *********@*****.*** (Email)

SUMMARY OF QUALIFICATIONS

Hands-on leader, trainer, motivator, and coach with extensive management experience in service and support delivery,

operations, training, relationship and team building, and continuous quality improvement

Proven P & L, budget, resource management, business development, and Union experience, as well as demonstrated track

record of successful rapport with employees, internal and external customers, vendors, and local union officials

Solid experience with corporate and local operating regulations, policies, and requirements; as well as demonstrated abilities in

ensuring consistent personnel compliance

Exceptional communicator – oral, written, and listening, – with a well-renowned reputation for effective influencing skills,

solid decision-making capabilities and proven track record of critical issue follow-through

PROFESSIONAL EXPERIENCE (Corporate):

Senior Project Manager, Olympus Building Services, Tempe, AZ, April 2013 – February 2014

Directed custodial contract administration and operations at the 2.5 million square-foot US Department of Agriculture (USDA)

Headquarters Facility in Washington, DC, managing over 80 custodians and 10 managerial/staff within a union environment

Controlled, reconciled, and monitored employee payroll hours, as well as quality assurance tools and systems necessary to facilitate

effective bottom-line results and quality customer service results

Maintained consistent and effective liaison with the USDA Director of Operations, as well as facility occupants, union officials,

vendors, and the Corporate Office

Directed the Safety Program in strict accordance with OSHA standards, ensuring safe operating practices were enforced, as well as

ensured compliance with all laws, company policies, and customer policies

Oversaw the Snow/Ice Removal Teams, responsible for the safe movement of facility occupants during inclement weather conditions,

as well as responsible for 24-hour emergency responses to flood and water-main break clean-up

Project Manager, Olympus Building Services, Lambertville, NJ, June 2012 – April 2013

Directed all aspects of custodial operations at two campuses of Middle Georgia State College, comprising of over 2 million square feet

and managing 30 employees, with a strong emphasis on employee training, coaching, and development

Oversaw the entire gamut of campus event set-ups, including student activities, major conference center venues, and sports

competitions; successfully responded to sudden and last-minute changes in diagrams, equipment, and resources

Ordered, maintained, and properly utilized equipment and supplies necessary to perform the work and ensuring company processes

and programs were properly implemented and consistently followed

Direct the Safety Program in strict accordance with OSHA standards, ensuring safe operating practices are enforced, as well as ensure

compliance with all laws, company policies, and customer policies

Promoted to Senior Project Manager and relocated to the USDA

.

Site Coordinator, URS Corporation, Robins Air Force Base, GA, May 2010 – March 2011

Responsible for the administrative oversight of approximately 70 aircraft maintenance personnel, including employee

supervision and productivity, work schedule coordination, company policy adherence, and time sheet review and approval

Performed periodic, hands-on safety evaluations and Health, Safety, and Environmental (HSE) promotions, achieving and

maintaining a 0% recordable injury rate within assigned area – best on site

Successfully interacted with government officials and supervisors, and enjoyed harmonious, productive relationships with the

customer at all levels, from the Unit Directors to the team leads

Hand-selected as the Ethics Training Officer, conducting comprehensive yet concise training for new hires and annual recurring

training for veteran employees; consistently received highly favorable feedback from employees and staff on course delivery

Career Services Coordinator, Aviation Institute of Maintenance, Chesapeake, VA, March 2006 – May 2010

Provided job placement assistance to graduates and students, including resume preparation, interview coaching, job leads, and

professional development and advising

Supervised the Student Services Office and the responsible coordinator; heavily influenced a 45 percent student retention rate

increase, while certification testing and completion increased by 60 percent

Created and implemented the “CD (Career Development) Café,” workforce development workshop; was the subject of an

article published in the Spring 2008 edition of the Aviation Technical Education Council (ATEC) Journal

Increased the school’s job placement rate from 44 percent upon arrival in March 2006 to 71 percent by December 2006,

eventually becoming the leading school, out of 22 locations, in job placement by April 2010

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PROFESSIONAL EXPERIENCE (Corporate) (con’t)

Regional Director of Placement, Harrison Career Institute, Reading, PA, February 2005 – July 2005

Responsible for the multi-site leadership of a post-secondary school job placement and career development program,

supervising training and providing effective mentorship to six Placement Officers and one Business Development Specialist

Assisted in the redesign of the school’s Career Readiness course curriculum, including program and course outline and

syllabus; trained Placement Officers and Campus Directors in thoroughly understanding its objectives and delivery

Delivered classroom instruction to students on career development skills, including professionalism, written and oral

communication, resume’ preparation, interviewing, and networking

Provided practical and statistical consultation to corporate-level executives and Campus Directors regarding regional alumni

job placement results, improving regional placement rates by 22 percent within four months – number one region in job placement

Director of Career Services, Berks Technical Institute, Wyomissing, PA, November 2003 – January 2005

Managed the daily operation of the campus Career Development Center, supporting over 1500 students and graduates from

various Associate degree programs by providing professional development and employment assistance

Continuously monitored and evaluated the efficiency and effectiveness of service delivery methods and procedures; gathered,

interpreted, and prepared data for studies, reports, and recommendations

Oversaw the campus Federal Work Study (FWS) program, directly responsible for 17 FWS students, including hiring and

termination, performance management, and budget, assuring that assigned areas of responsibility were performed within budget

Member of the school senior management team and coordinator of the school’s Program Advisory Committee, consisting of

staff/faculty members and employers who review program curriculum and course objectives, creating and maintaining business

partnerships with employers while performing critical and strategic employment trend analysis

Director of Career Services, College America, Denver, CO, April 2003 – October 2003

Provided job placement assistance to Associate degree and diploma program graduates, including career counseling,

professional development, resume’ writing, and interviewing techniques

Marketed graduates to various companies, creating and developing successful partnerships between the college and the

corporate community; also established and maintained student externship/internship sites to further develop hands-on training

Instructor for the college’s Professional Development course, a formal, 40-hour classroom course designed to prepare students

for successful employment and effective career maintenance

Maintained a 100 percent graduate job placement rate (in a 6.2 percent unemployment economy); while significantly

contributing to a 97 percent student retention rate and a 93 percent overall student satisfaction rate

PROFESSIONAL EXPERIENCE (Military)

Chief, Personnel Management/Unit First Sergeant, United States Air Force, January 1982 – December 1994

Oversaw all unit personnel and administrative programs, including human resources, administrative

services, accounting and finance, training, safety, and executive support; managed five administrative personnel

Provided expert advice and consultation services to decision-makers at the unit, base, and major

command levels on issues that had human resources impact

Oversaw performance appraisal and personnel management systems, ensuring that all administrative

records, including personnel transactions such as hires, promotions, transfers, performance reviews and terminations, wage and

applicant data, and other records were current and accurate

As an Air Force First Sergeant, responsible for the overall health, welfare, morale, and discipline of over

40 enlisted personnel, including training, safety, and career counseling

Received an “Outstanding” rating (highest achievable rating) from the Tactical Air Command Inspector

General and an “Excellent” rating from the Air Force Space Command Inspector General for exceeding human resources management

standards - hand-selected by Air Force Space Command as an Inspector General staff member

EDUCATION

B.S., Organizational Management, Colorado Christian University School of Professional Studies, Lakewood, CO (January 2002

– April 2003; degree not complete)

Relevant Courses Completed:

Organizational Theory and Behavior Business Ethics

Principles of Leadership and Management Personnel Administration

Human Resources

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PROFESSIONAL DEVELOPMENT

Certificate, OSHA Supervisory Occupational Safety and Health Training Course, General Industry Safety and Health, June 2010

Certificate, MaxEducation Course, “Improving Retention through Timely Intervention,” July 2005

Certificate, MaxEducation Course, “Making Powerful Presentations,” July 2005

Certificate, Fred Pryor Seminar, “How to Effectively Recruit, Interview, and Hire People,” May 2005

Certificate, Labor Ready University Branch Manager Sales and Operations Management, March 2001

Certificate, The Zenger Miller “Basic Principles for a Collaborative Workplace, March 2001

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