Customer Service Manager
Resume:
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Stacei Burris
*** **** **. ****** **** NC 28043
828-***-**** or
************@*****.***
To whom it may concern,
In response to your recent advertisement, please accept this letter and
application for a position currently available within your company.
As you can see from my enclosed resume, as well as my diverse skills, makes
me a strong candidate for different positions.
I would appreciate the opportunity to discuss my credentials with you at a
mutually convenient time. Thank you for your consideration.
Respectfully yours,
Stacei Burris
Enclosed : Resume
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WORK EXPERIENCE
* DEVELOPMENTAL SPECIALIST PROVIDER (DSP)
January 2011 - present
MONARCH
NC 28043, Forest City, North Carolina
Healthcare Services
COMMUNITY SUPPORT, DAILY ACTIVITIES, LIGHT HOUSEKEEPING, COOKING,
MEDICATION ADMINISTRATION, DAILY DATA ENTRY/OFFICE ADMINISTRATION.
* DIRECT CARE EDUCATOR
May 2007 - April 2010
SKILL CREATIONS INC. Rutherfordton, North Carolina
Healthcare Services
ENHANCED PERSONAL CARE, ENHANCED RESPITE, RUN DAILY GOALS, LIGHT
HOUSEKEEPING, DAILY DATA ENTRY,AND MEDICATION ADMINISTRATION
* KNITTER
March 2005 - April 2006
Hanes Brand Inc. Spindale, North Carolina
Manufacturing - Other
Manage 4 to 5 machines knitting clothe, inspect material, doff machines,
clean machines and run production rates.
* STAFF MANAGER
June 2001 - February 2004 Waffle House Charlotte, North Carolina
Restaurant/Food Services
Clean store, assist staff, cover positions when staff was unavailable, do
inventory, waitress, count registers down and cook when needed.
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EDUCATION
Associate Degree, EARLY CHILDHOOD EDUCATION,
August 2009 (current)
Isothermal Community College Spindale, North Carolina
High School or equivalent,
January 2008
ISOTHERMAL COMMUNITY COLLEGE Spindale, North Carolina,CERTIFICATIONS - Medication Administration, Cognitive Behavioral Therapy,
Overview of developmental Disabilities, Incident/ Accident Reporting,
Overview of Mental Disorders, Professionalism and Service Delivery in the
Community.
LICENSE - North Carolina Producer License (life insurance) License No.
16148784
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LANGUAGES- English
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CAREER HIGHLIGHTS
Employee Position Supervisor Completing Home Dept Region Date of Review
Burris, Stacei Dior Developmental Specialist Residential Burris, Stacei
Dior Parkland 5 2012-11-23
Job Skills/Knowledge, Timeliness/Dependability, Organizational Skills
Has a detailed knowledge of the people he/she works with and/or supports
Helps make the people we support live more valued lives
Has a detailed knowledge of and complies with agency policies and
procedures
Has knowledge of community resources
Documentation is accurate and timely
Arrives at work, trainings and meetings on time
Pulls his/her own weight and is personally accountable for his/her actions
Adapts to change as necessary
Works effectively with co-workers; people we support; guardians/families,
and other stakeholders
Is able to perform the functions of his/her job description effectively and
efficiently
If assigned, meets productivity standards
Handles multiple activities simultaneously and is able to prioritize
effectively
Your rating for this category is VERY GOOD
Comments are REQUIRED if you are rating this section Excellent or
Improvement Needed :
Attitude, Teamwork, Respect for Individuals, Customer Service
Shows pride in his/her work
Shares the mission, vision and values of the agency
Cares about the people we support and their dreams; gets along well with
other; listens effectively to the people we support, families, supervisors
and co-workers
Does not present with negativity and makes positive contributions to
morale; offers assistance willingly in a way that helps further the goals
of the agency and enhance the lives of the people we support
Shows sensitivity to and consideration for the feelings of others
Accepts constructive criticism positively
Gets along with others; maintains a positive relationship with his/her
management team
Recognizes who customers are and effectively identifies what is required to
meet their needs; provides high quality service
Handles complaints and suggestions in a positive and courteous manner
Models language and behavior that is inclusive and respectful of all people
Promotes community building and diversity efforts that embrace peoples
differneces
Your rating for this category is VERY GOOD
Comments are REQUIRED if you are rating this section Excellent or
Improvement Needed :
Judgment, Initiative
Demonstrates good judgment in handling routine problems and has the ability
to work under pressure if necessary
Analyzes decisions before implementing them
Recognizes deficiencies and seeks help when appropriate
Sees when something needs to be done and does it
Makes practical and workable suggestions for improvements
Does what it takes to help make the dreams of the people we support a
reality
Your rating for this category is VERY GOOD
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REFERENCES
* Vickey Doggett
Operations Manager, Monarch NC
Professional
* Kathy Hudson
DIRECT SUPPORT PROVIDER (LEAD), Monarch
Professional
* Billie Cannon
Store Manager
Professional
Contact this candidate