Customer Service Administrative Assistant
Resume:
Sylvia Marhefka
Landing, NJ *****
******.********@*****.***
Education/ Certifications/ Training:
CDM Institute, Wayne NJ
Electronic Bookkeeping, NJ - 10/2011
Ashworth College, Atlanta GA
Associates Degree, Business Administration - 3/2006
Technical Skills:
Microsoft Office 2007, Microsoft 2010 Office (MS Word, Excel, PowerPoint and Outlook) Oracle, Dev400, Medi Soft and
Medical, Manager 9.20, SAP, AS400, MAS90 and MAS100, QuickBooks Typing: 55 WPM
Professional Experience:
Performance Ford, Randolph, NJ
Call Center Specialist in the Business Development Center 03/2014-06/2014
Calling Customer for inquiry on vehicles. Averaging around 300 calls per day. Sales turn around 50 per week. Setting
Appointments for customers and potential customers. Answering questions about vehicles and issues customer might have.
Working with Reynolds and Reynolds system. Greeting appointment customer when they come in on scheduled basis. Helping
with monthly close out.
Solar Energy World, Whippany, NJ
Telemarketing/Floater AP/AR Clerk 03/2012-12/2013
Cold calling to future customers for Solar Panel Systems. Averaging around 300 calls a day.
Sales turn around averaging around 50 per week. Editing and processing of invoices on a daily basis. Distribution of check
requests and batching and coding of invoices. Matching checks with balances and invoice procedures. Some balancing and bank
reconciliation for financial department. Basic accounts payables and receivables done on a daily basis. Resolve invoice
discrepancies and credit issues for customers. Batching and Coding of checks 300 per week. Updating vendor files if a change is
done. Responding to customer/vendor questions and issues. Assisting with monthly close and daily and weekly reports from
Quickbooks. Preparing changes on accounts.
Party City Corporation-Rockaway NJ
Accounts Payables Coordinator Clerk- Temporary Position with Account Temps 10/201*-**-****
Working with Oracle BI and payables. Running queries and reports off of Oracle. Purging information from the query and
reports and putting them into excel spreadsheet. Running pivot tables and vlook up for information on vendor statement and GL
Rec sheet. Final production was from the GL Reconciliation and Vendor Summary Report. Processed around 15 Recs per week.
Wyndham Hotel Group- Parsippany NJ
Accounts Payable Coordinator Clerk-Temporary Position 06/2013 – 09/2013
Working with Oracle and PO. Working with MS Office. Processing of Checks around 500 per day.
Working with Outlook Calendar and setting appointments for Executives and Attorneys. Setting up call conferences and
Typing memos and processing of Accounts Payables. Processing invoices and checks. Processed about 300 checks per week.
Novartis Pharmaceutical, East Hanover, NJ
Administrative Assistant-Temporary Position 02/2012-04/2012
Scheduling of appointment. Working with SAP and PO. Working with MS Office. Processing of Checks around 500 per day.
Working with Outlook Calendar and setting appointments for Executives and Attorneys. Setting up call conferences and
Typing memos and processing of Accounts Payables. Processing invoices and checks. Processed about 300 checks per week.
Ferring Pharmaceutical, Parsippany, NJ
Accounts Payables/Administrative Assistant – Temporary Position 3/2011-6/2011
Processed 200 invoices and checks for receiving payment. Pulled invoices from accounts and made sure payments were
completed. Worked with personnel HR files and time sensitive documents. Inputted employee records Cybershift program.
Typed up documents for employee attendance and salary requests. Scanned invoices and vendor information into the copier and
then downloaded into the hard drive.
Tiffany’s, Whippany, NJ 8/2010-12/2010
Data Entry/Packer – Temporary Position
Responsible for customer payment information. Verified bills of lading and customer orders on AS400. Reviewed customer
prepayment orders. Submittals for vendor payments and processing of checks
Pet Sitting Company, Flanders, NJ 11/2009–01/2010
Data Entry Operator - Temporary Position
Administrative duties included meeting management, mail mergers, running data reports and customer service relations. Scanned
customer information into the copier and downloaded into the hard drive on personal computer. Payments on SAP and sending
out to vendors invoices and printing checks from SAP.
Amber Ready, Rockaway, NJ 4/2009 - 9/2009
Customer Service/Admintrative Assistant
Enrolled new members on daily basis. Explained benefits of the Amber Ready program to potential customers.
Vistar Food Corporation, Parsippany, NJ 3/2008 – 1/2009
Administrative Assistant
Posted requests for adjustments on customer accounts. Verified driver’s checks. Proofed customer invoices. Collated, posted and
pre-dated copies of checks. Processed about 50-100 checks per day. Scheduled calendar on Outlook for entire department.
Grecco Mazda/Joyce Honda, Denville, NJ 4/2007 – 3/2008
Funding Specialist
Organized auto loan contracts and discussed payment plans with customers. Assisted with the dealership floor plan. Requested
missing information from customer or finance company.
Enablx, Randolph, NJ 7/2006 – 3/2007
Customer Service Agent
Assisted customer on accounts. Adjusted customer notes and concerns in system. Processed exchanges and replacements for
customers.
The Assurance Group/ Dimensional Merchandising Inc., Wharton, NJ 5/2005 – 6/2006
Accounts Payables – Receivables Floater
Assisted in the accounting and human resources department. Processed human resource payroll record, customer checks, and
prepared checks for mailing with invoices.
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