Customer Service Sales
Resume:
Bonilyn Charles
Brooklyn, NY 11207
**************@*****.***
OBJECTIVE:
To obtain a position in a customer-oriented field where my positive attitude and skills in
interpersonal relations, communication and listening can be used and further developed to
provide exemplary services to a multi-cultural and diverse population.
WORK EXPERIENCE:
Andrews International – Manhattan, New York 2012-Present
Dispatcher/ADT Responder
1 Maintain shift call log
2 Assist security officers with any incident, on site incident, payroll errors
3 Assign security officers to the incoming alarm for the site provided by ADT
4 Providing security officers with their weekly schedule
5 Assign security offices to their post
6 Answer incoming calls and log information received in main log book and
Computer system for any incident that may occur
7 Responding to scheduling changes
8 Email site director or manager of their site and provide updated information
Regarding the site, phone calls, call out of work officers and anything of importance
9 Communicate with clients, security officers and clients
10 Confirming security officers are on duty
Madison Security Group – Bronx, New York 2011-2012
Security Guard/Dispatcher
1 Provide protection to the area assigned
2 To secure the area assigned
3 Admit security officer’s inquiries and log information in main log book
4 Call main dispatcher, provide information regarding emergencies
5 Assign security offices to their post
6 Answer incoming calls and log information received in main log book
Popeye’s Chicken Corp – Brooklyn, New York 2010 – 2011
Cashier/Multi-Task
1 Provide customers with excellent customer service
2 Assist customers with purchases
3 Answer customers inquire; help resolve issues concerning price charge
Headway Corp – New York New York 2005 – 2010
Temporary assignments as Messenger, Cashier, Receptionist, and Phone-order Waitress
1. Deliver business mail, packages, and newspapers
2. Receive and assist callers, filing database and records
3. Ring up purchases and answer customer inquiries regarding current sales items and
direct questions on specific merchandise to appropriate sales department/personnel
4. Take accurate phone orders; deliver prepared orders to customers; and resolve
customer complaints related to phone orders/delivery
V.I.M. Clothing – Brooklyn, New York 2005 – 2006
Sales Representative/Cashier
1. Assisted customers with purchases
2. Finalized sales; proved daily sales receipts
3. Answered customer inquires; helped resolve issues concerning prices as charged;
handled returned merchandise ring-ups with courtesy and tact
Crispy Crust, West Indian Restaurant – Brooklyn, New York 2001 – 2002
Waitress/Hostess
1. Took customer food orders; served requested dishes; and, prepared itemized bill
2. Received and processed both cash and credit card payment for meals
3. Prepared tables for customers use
Rose Toddler Family Day Care – Rosedale, New York 1999 – 2001
Family Day Care Provider
1. Provided care and supervised activities for young children
2. Maintained excellent communication with parents on child’s development and
participation in daily activities
EDUCATION:
Brooklyn Comprehensive Night School – Brooklyn, New York 2001
High School Diploma; Award Perfect Attendance
Patient Care Coordinator Certificate – PENDING
SKILLS:
1. Deliver excellent Customer Service while adhering to standard policies and
procedures; polite and cheerful
2. Work equally well either independently or as a team member; organized
3. Capable and willing to learn new skills and tasks; responsible
4. Honest, reliable and loyal
Contact this candidate