SAP CRM functional Consultant

SALEEM KHAN PATTAN

Email: **********.***@*****.***

Mobile: +918*********

PROFESSIONAL SYNOPSIS:

• Having over all 5 years 6 months of Total Experience, out of which around 3 years 6 months of

experience in SAP CRM & 2 years in sales & operations.

• Involved in 1 Full life cycle Implementations and 1 support project.

• Expertise in Service, Sales and Marketing process in SAP CRM.

• Strong Configuration skills and Client interaction experience.

SAP CRM SKILLS:

Base Customization:

• Master Data - Number Ranges, Transaction Processing with Incompleteness check, Status

Management, Text Management, Partner Determination Processor & Activity.

MARKETING:

• Campaign Management, Email Response Management System, Trade Promotion Management

CIC-Web client:

• Account Identification, Business Transaction profiles, Agent Inbox, Broad cast Messaging, ERMS.

Sales:

• Opportunity management, Quotation Management, Copy control.

Service:

• Master Data (I-Base), Service Contract Management, Service order Management, Complaints &

Returns and Case Management, Warranty.

FUNCTIONAL SKILLS

• Involved in SAP CRM Customizing & Implementation.

Base Customization, Web UI, Interaction Center, Marketing.

• Interact with the client for Business requirement gathering.

• Understand Business process, business objective of the client.

WORK EXPERIENCE:

SAP CRM Consultant (March 2011 to Current), Honixsys Info Pvt. LTD, Hyderabad,India.

Project#1:

Organization Honixsys Info Pvt. Ltd.

Role SAP CRM Consultant

Client Burger King UK.

Project Type End to End implementation and Go-

live support

Environment CRM 7.0 EhP1, ECC 6.0

Client Description:

Ford Motor Company is the world's second largest automaker. The company's world headquarters is in

Dearborn, Michigan. Ford entered the Indian market and since then Ford India Limited has registered an

impressive growth. The company's plant is located in Maraimalai Nagar near Chennai and has the capacity

to produce 1, 00,000 vehicles per annum. They would like to implement the SAP marketing, opportunity

management, sales cycle and service process. I have been working towards SAP CRM Implementation for

Ford India Ltd.

Responsibilities:

• Customization of Business Partner Roles & Relationships.

• Worked on Organizational Model

• Worked on defining divisions and distribution channels and assigning divisions to distribution channels

• Defining the Business Partner roles, Forms of Address and maintaining academic titles

• Creating new attributes and assigning them to the organization, Integration of organization in R/3

• Worked on Defining the number ranges and assigning the same to groups of Business Partner

• Worked on Marketing Planning, Campaign Management and Personalized Forms. Creating the Target

Groups, Profiles and Profile Sets.

• Worked with Action Profile and Actions, creating different type of Transaction.

• Successfully managed customer expectations while meeting project goals, objectives, major milestones

and project deliveries

• Status reporting to leads and attending weekly meetings with leads and clients.

• Worked on Lead transaction, status management and different other transactions.

• Worked on pricing procedure, Condition table, Access sequence, Condition type and records.

Project#2:

Organization Honixsys Info Pvt. Ltd.

Role SAP CRM Consultant

Client Burger King, UK.

Project Type End to End implementation

Environment CRM 2007.0, ECC 6.0

Client Description:

Burger King is a Multinational Company with mor than 11,000 stores across 61 countries,Employing

approximately 11,000 people across Europe with HQ in Liverpool, UK. Manufacturing and logistics

operations in UK, Ireland. They would like to implement the SAP marketing, Sales cycle and service

process.

Responsibilities:

• Configured BP Roles, BP Relationships and Templates.

• Configured Address of Bp’s.

• Worked on Account data exchange, Account life cycle, Account Classification.

• Configured buying centre by maintaining different BP Roles.

• Worked on Sales orders and different Transactions activities

• Configuration of Text & Partner Determination Procedure.

• Configuration of Status, Org data, Date & Action Profile.

• Configuration of Date Management.

• Worked on Pricing.

• Worked on Assigning Plant & Storage location to Organizational Unit.

• Worked on Setting up Middleware by setting Admin console and RFC destination.

• Replication and Monitoring of Initial and delta Loads

• Configuration of BOL structure.

• Worked on Site creation and Assigning subscriptions.

• Worked on IBase Management.

• Worked on Service order request and Warranty request.

• Worked on Logistics Integration, Time sheet and Control.

• Worked on creation of Business role, Account Identification profile & Business Transaction profile.

• Worked on Account identification profile for single and multiple Business partners.

• Defined different Business Transaction profile.

• Worked on Business role, Work centers, Work center group Links, Direct link groups, Keyboard

shortcuts, PFCG roles, Navigation Bar Profiles, Logical links.

Sales & Operations Manager, Zing Leisure, UK

November 2008 to December 2010 (full-time)

Burger King Corporation is a Multi National Company (MNC) with more than 11220

Restaurants across 61 countries. In UK, the 700 plus restaurants employs more than

20000 employees in a highly competitive work environment.

Responsibilities:

• Marketing and monitoring the sales and progress of the company.

• Includes responsibility for monitoring the inventory of mailing products maintained by direct mail

vendors.

• Analysis of new products of the company in the market.

• Creative development and execution of campaign materials.

• Organizing events to get new customers, increase Return on investment

• Responsible for all aspects of the Burger King Restaurant operation.

• Functional responsibility for people management, sales, customer service, financial control, inventory

management and operations

• Ensure that the restaurant is run efficiently and achieves the set high standards

• Recruitment & training of human power.

EDUCATION:

Feb 2003: Intermediate in Mathematics, Physics, Chemistry, Vijayawada, India.

April 2007: Bachelor of Mechanical Engineering, from JNT University.

Contact this candidate