Service Engineer
Resume:
GREG ANDERSEN
**** ************ ****, *********, ******** 21237
****.********@*******.***
SERVICE ENGINEER
QUALIFICATIONS PROFILE
Technically inclined, innovative, and hands-on professional, with 13 years of knowledge and experience in medical equipment
maintenance, repair, networking, and troubleshooting across diverse industries; coupled with in-depth familiarity of a wide
variety of technical support concepts, practices, and procedures. Skilled at identifying technology needs, formulating
solutions, and implementing systematic methods to advance operational process, achieve interventions, and adapt to new
technologies. Armed with strong leadership, analytical, problem-solving, customer service, and communications skills;
complemented with the ability to instill common vision and motivation, as well as to lead teams to overcome complex challenges.
CORE COMPETENCIES
- Computer Networking - Process Enhancement
- Network-Based Devices - Regulatory Compliance and Standards
- Technical Documentation - Robotic and Electronic Systems Analysis
- Monitoring Systems Upgrades - Networking Systems Configuration
- End-User Service and Relations - Leadership, Training, and Team Building
PROFESSIONAL EXPERIENCE
PENN BIOMEDICAL SUPPORT INC. - Blandon, PA
HEALTHCARE TECHNOLOGY INSTALLATION SPECIALIST, Mid-Atlantic District 2011–Present
Administer all installations with intermediate or advanced installation specialists as instructed. Closely monitor the setup and
configuration of staged equipment for programming and clinical training. Take charge of locating and maintaining constant
equipment updates by downloading new software along with installing infrastructure into equipment racks. Employ keen attention
to detail in identifying equipment with labels and names on switches such as access points, personal computers, and all other
devices. Demonstrate exemplary work ethic and organizational skills to manage priorities and tasks within fast-paced critical
care units and isolation rooms.
Notable Accomplishments:
- Formulated solutions to complex operational problems and performed complex upgrades in network components and content
management system (CMS).
- Played an integral role in initiating multidepartment network setup and configurations.
- Developed and implemented standard mounting resources through GCX system or other mount with associated hardware.
- Served as an effective trainer on Philips installations including basic tools and network test equipment.
- Led efforts in configuring and installing remote solutions for central stations and audio visual equipment.
- Managed the customization of anesthesia carts with retrofit kits and advanced gas module (AGM/GM) features
- Expertly handled multiple installations for ongoing site projects.
NETWORKS @ WORK - White Marsh, MD
TECHNICAL SUPPORT SPECIALIST 2001–Present
Capitalize on industry expertise in handling installation, maintenance, and support of Windows servers, workstations, and
peripherals. Display competency in resolving local area network (LAN) connectivity issues and hardware and software technical
support.
Notable Accomplishments:
- Contributed key inputs in developing policies and procedures as well as in drafting reports and business correspondence.
- Established networking environment by designing system configuration and directing system installation of network cable
(Cat5e/Cat6, fiber).
SHANNON BUSINESS SYSTEMS - Towson, MD
FIELD SERVICES ENGINEER 2007–2010
Identified problems and implemented appropriate resolutions for all types of mail machines including inserters, address
printers, letter openers, wired/wireless scanners, and Palm Handheld. Provided technical support and price quotes to customer on
complete instrument retrofits, repairs, troubleshooting, and calibration services through telephone and on-site visits. Played
an active role in handling equipment maintenance schedules in line with the specifications of manufacturer standards.
Facilitated the training for end users on mail machines and software applications. Secured and properly maintained equipment
inventories, ordered parts, and shipped parts to customers as necessary.
Notable Accomplishments:
- Served as a subject matter expert on the configuration and updates for 12 custom tracking and accounting programs.
- Efficient management of the provisioning and testing in line with manufacturer service instructions to identify and
resolve equipment malfunctions.
- Led the implementation of equipment upgrades and configurations to support future product integrations.
- Instigated preventive maintenance and inspections on equipment and critical infrastructure for client across Mid-
Atlantic region.
DADE BEHRING - Washington, DC
FIELD SERVICES ENGINEER 2005–2007
Held accountability in installing, maintaining, and troubleshooting on Chemistry Analyzers, Centrifuges, and StreamLab Pneumatic
Robots on customer sites. Facilitated a round-the-clock on-call and on-site support to customers for premier products. Took full
charge of administering patient diagnostic systems, installing tested, and repaired biomedical equipment while providing
training to end users on operations and safety measures. Presided over the training for healthcare staff on biomedical equipment
utilization. Delivered detailed daily and weekly records of scheduled tasks and expenses in timely and accurate manner.
Notable Accomplishments:
- Functioned as the designer and manufacturer of clinical diagnostic tools and equipment valuing $1.6B in annual sales.
- Formulated solution in identifying and resolving equipment problems; thoroughly evaluating information; and working
collaboratively to execute resolution.
CENTRIC BUSINESS SYSTEMS - White Marsh, MD
FIELD SERVICES ENGINEER 2002–2005
Utilized technical skills in handling repair which included diagnostics, installation, removal, and retrofits for digital and
analog copiers, color copiers, scanners, printers, and fax machines equipment. Hold responsibility in designing,
troubleshooting, and repairing equipment component defects in compliance with standard guidelines.
Notable Accomplishments:
- Demonstrated efficiency in developing basic connected installations, installing IP addresses, and downloading printer
drivers while instructing customers on printer functions.
EARLIER CAREER
SHARP ELECTRONICS - Kingstown, VA
FIELD SERVICES ENGINEER 2000–2001
EDUCATION
DIPLOMA IN ADVANCED ELECTRONICS, COMPUTER, AND TELECOMMUNICATIONS TECHNOLOGY, 2001
TESST COLLEGE OF TECHNOLOGY INSTITUTE, TOWSON, MD
PROFESSIONAL DEVELOPMENT
The Community College of Baltimore County
Cisco IV-CCNA Connecting Networks Certification Cisco III-CCNA Scaling Networks Certification, 2014
Cisco II- CCNA Routing Protocols and Concepts Certification Cisco I- CCNA Network Fundamentals Certification, 2013
Philips CMS3106 PIIC IX Installation Update Class, 2014
Philips CMS3500 Intellivue Installation Training (IPM/PIIC/NON-Routed Products), 2011
Philips CMS3501 Intellivue Installation Training (DBS & ITS 1.4 Products), 2011
Sharp Specialized Equipment Certifications: Electrical/Mechanical Principles TSL Paper Feed, Transport, and Fusing PC Basics
Analog Copier Models SF2025, SF2030, SF2040, SF2020j, SF2120j, SDS2260 Digital Copier Models AR287, AR337, AR407, AR507,
AR650, AR160, AR200S Basic Controller Course Ver 7-00 Digital Color Copiers ARC150, ARC250 Analog Duplicator SD3062
Kyocera Certifications: Repair, Adjustment, and Maintenance of Digital Copier Model KM-30, KM-40, KM-5035
Neopost/Hasler Equipment: Vertical Folders/Inserters; Inserters; Digital Mail Machines, Models WJ150, WJ185, WJ220, WJ250, WJDWP
and Scales; IM330, IM350, IM420, IM460, IM480, IMDWP, Mail Machines WJ 60-110 Inserters M3000-M8000 Address Printers All HJ
Printers IM/IS Mail Machines 330-480 MCM G2
Neopost Software Certification: 1-Friendship ASX and Friendship Navigator 2008
Software Certifications: Global Lite System36 Postal Accountant MCM G1 MCM G2 Neotrack Smart Track
Smart Sort Bulk Mailer 5
Dade Behring Training: Dimension RxL/Hematology Clinical Chemistry System Level 1 Dimension Expanded Training Dimension
Clinical Chemistry System Engineer Classroom Dimension Training for StreamLab Analytical Workcell and Sample Transfer Module
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