Customer Service Quality Assurance
Resume:
Blake Dailey
Lead Quality Assurance Inspector – Dish Network
**** *** **. **** *** - Denver, CO 80220
*************@*****.*** - 904-***-****
Highly organized, self-starter looking for a position as a Quality Inspector. Extremely efficient employee capable
of prioritizing work in a fast paced environment.
WORK EXPERIENCE
Lead Quality Assurance Inspector
Dish Network – Denver, CO – April 2014 to Present
Responsibilities
Manage the 2nd shift of inspectors and prioritize work for them to complete. Keep all databases and schedules
up to date and prioritized. Develop quality metrics and standards. Help update older procedures while also
creating new procedures for newer and updated product. Train new and existing employees on new and
improved procedures. Test and inspect electronic equipment and components according to procedures.
Quality Control Inspector
Metal Craft Industries - Westminster, CO - August 2013 to March 2014
Responsibilities
Conduct First Article Inspections, In Process Inspections and Final Inspections to ensure parts being machined,
stamped, and welded are done per customer specs, thus, shipping an accurate and on time product. Typical
work associated with Quality control discipline under the guise of AS9100 and AS9102 (FAI).
Performed inspections utilizing Geometric Dimension and Tolerance (GD&T)
Experience with the use of standard quality tools such as, but not limited to:
- micrometers
- calipers
- CMM
- Blueprints
- Height gauges
- optical comparator
- depth mic.
- tri mic
- pin gauges
Quality Inspector
Kaman Aerospace Corp. - Jacksonville, FL - January 2008 to August 2013
Extensive work on Sikorsky UH-60 Cockpit and the Bell AH1Z Cobra Fuselage
Extensive knowledge of AS9102 (FAI)
Responsible for assuring rivets, masking and sealant are done per SAC specifications
Checking cockpit for foreign object debris to ensure compliance and obtain DCMA approval
Responsible for performing First Article Inspections (FAI) on detail and assembly manufacturing
plans * Detail Inspection
Check the quality of various parts using calipers, micrometers, protractors, height gauges, pin
gauges, dial indicators, hardness testers, conductivity meters and various other precision
measuring devices
Inspect detail and assembly parts prior to sending to vendor for outside processing or direct
customer shipment * Receiving Inspection
Inspect parts from the vendor after outside processes are complete; verifying parts with the
vendor certifications and blue prints to assure compliance with work order instructions, and
actual blue print parts list requirements * Lab
Tests metals for hardness, conductivity, and tensile requirements
Work closely with Manufacturing Engineers and supplying them with the results of dimensional
findings and metallurgy testing
Perform inspection utilizing Geometric Dimension and Tolerance (GD&T)
Night Shift Manager/Customer Service/IT
FedEx Office (Kinko's) - Jacksonville/Fernandina Beach - 2007 to 2010
Helped Customers convert e-files to hard files (paper or copies) and vice versa
* Night Shift Manager
Responsible for closing the store and making sure it was cleaned
Balanced cash registers
* Helped Customers to design and make business cards, flyers and shipped customers materials and goods
via FedEx
Sales Associate
Sunglasses USA, Mohegan Sun Casino - Uncasville, CT - 2001 to 2007
Worked as Sales Associate during Summer months
* Learned the unique features of all the name brand sunglasses
* Responsible for greeting customers and ensuring that they were dealt with in a professional method
* Top Sales Associate
EDUCATION
B.S. in Business Management
Columbia College (part time)
2011 to present
ADDITIONAL INFORMATION
* Excellent verbal and written skills
* Detail oriented with a willingness to learn
* Ability to read and interpret blueprints, drawings, both 2D and 3D models
* Works well independently or as a team player
* Microsoft Outlook, Word, Excel, and Power Point
* Sikorsky DQR Certified
Contact this candidate