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Customer Service Quality Assurance

Location:
United States
Posted:
July 28, 2014

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Resume:

Blake Dailey

Lead Quality Assurance Inspector – Dish Network

**** *** **. **** *** - Denver, CO 80220

ace4t5@r.postjobfree.com - 904-***-****

Highly organized, self-starter looking for a position as a Quality Inspector. Extremely efficient employee capable

of prioritizing work in a fast paced environment.

WORK EXPERIENCE

Lead Quality Assurance Inspector

Dish Network – Denver, CO – April 2014 to Present

Responsibilities

Manage the 2nd shift of inspectors and prioritize work for them to complete. Keep all databases and schedules

up to date and prioritized. Develop quality metrics and standards. Help update older procedures while also

creating new procedures for newer and updated product. Train new and existing employees on new and

improved procedures. Test and inspect electronic equipment and components according to procedures.

Quality Control Inspector

Metal Craft Industries - Westminster, CO - August 2013 to March 2014

Responsibilities

Conduct First Article Inspections, In Process Inspections and Final Inspections to ensure parts being machined,

stamped, and welded are done per customer specs, thus, shipping an accurate and on time product. Typical

work associated with Quality control discipline under the guise of AS9100 and AS9102 (FAI).

Performed inspections utilizing Geometric Dimension and Tolerance (GD&T)

Experience with the use of standard quality tools such as, but not limited to:

- micrometers

- calipers

- CMM

- Blueprints

- Height gauges

- optical comparator

- depth mic.

- tri mic

- pin gauges

Quality Inspector

Kaman Aerospace Corp. - Jacksonville, FL - January 2008 to August 2013

Extensive work on Sikorsky UH-60 Cockpit and the Bell AH1Z Cobra Fuselage

Extensive knowledge of AS9102 (FAI)

Responsible for assuring rivets, masking and sealant are done per SAC specifications

Checking cockpit for foreign object debris to ensure compliance and obtain DCMA approval

Responsible for performing First Article Inspections (FAI) on detail and assembly manufacturing

plans * Detail Inspection

Check the quality of various parts using calipers, micrometers, protractors, height gauges, pin

gauges, dial indicators, hardness testers, conductivity meters and various other precision

measuring devices

Inspect detail and assembly parts prior to sending to vendor for outside processing or direct

customer shipment * Receiving Inspection

Inspect parts from the vendor after outside processes are complete; verifying parts with the

vendor certifications and blue prints to assure compliance with work order instructions, and

actual blue print parts list requirements * Lab

Tests metals for hardness, conductivity, and tensile requirements

Work closely with Manufacturing Engineers and supplying them with the results of dimensional

findings and metallurgy testing

Perform inspection utilizing Geometric Dimension and Tolerance (GD&T)

Night Shift Manager/Customer Service/IT

FedEx Office (Kinko's) - Jacksonville/Fernandina Beach - 2007 to 2010

Helped Customers convert e-files to hard files (paper or copies) and vice versa

* Night Shift Manager

Responsible for closing the store and making sure it was cleaned

Balanced cash registers

* Helped Customers to design and make business cards, flyers and shipped customers materials and goods

via FedEx

Sales Associate

Sunglasses USA, Mohegan Sun Casino - Uncasville, CT - 2001 to 2007

Worked as Sales Associate during Summer months

* Learned the unique features of all the name brand sunglasses

* Responsible for greeting customers and ensuring that they were dealt with in a professional method

* Top Sales Associate

EDUCATION

B.S. in Business Management

Columbia College (part time)

2011 to present

ADDITIONAL INFORMATION

* Excellent verbal and written skills

* Detail oriented with a willingness to learn

* Ability to read and interpret blueprints, drawings, both 2D and 3D models

* Works well independently or as a team player

* Microsoft Outlook, Word, Excel, and Power Point

* Sikorsky DQR Certified



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