Quality Management

Kevin Smith ***********@*******.***

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**** ***** *** ? Springdale, Arkansas 72762 ? 479-***-****[pic]

PROFILE

Master's degree with director-level expertise is seeking a leadership

position that requires development and creation of a team that works

together to accomplish common goals. Having a bachelors and masters

degree in operations, bringing the hands-on experience and education

to an organization would make me a great asset to your organization.

OVERVIEW

. Over 5 years of experience as director of quality, quality manager

and operations management with specialized expertise service on

management teams that create operational initiatives, communicate

the corporate vision and move organizations to the next level of

performance:

Areas of expertise are as follows:

- Strategic Planning - Quality Management -Innovative Process

Improvements

- Project Management - ISO 9001/2008 - Production Management

- Six Sigma Black Belt - AS9100:2009/TL9000 -

Budgeting/Forecasting

- Safety Management - Training/Mentoring -Rolling out Quality

Initiatives

- Solution-Oriented Mgt - Asset Management - Policy &

Procedure Development

-NadCap

. Member of the management team that creates and implemented quality,

production and performance initiatives with specialized expertise

for transforming plans into solutions

- Expertise maintaining three different quality systems at four

facilities while maintaining 3 different quality systems;

rolling out Integrated Management System incorporating OSHA

18001 & Nadcap

- Skilled in managing and interpreting TL9000, AS9100:2009, and

ISO 9001:2008 quality systems

- Successfully turned around underperforming quality programs and

operations

. Project Management, tactical planning, resource allocation and

budgeting skills essential to achieving ROI goals and setting the

bar for excellence

. High-performance team building with a proven record for overseeing

40+ employees and on-site management teams, coaching individuals

and developing talent

. Computer skills: AutoCAD, VISO, SAP, MS Office Suite (Word, Excel,

PowerPoint, Outlook) MS Project; Internet Developed plan to

accomplish supplier gold for Sikorsky Helicopter which allows the

program to have zero escapes and 100% OTD for the last 2 years.

. Developed a plan to accomplish Bell Helicopter Premier Supplier and

sustain it for the last 3 years.

. Transitioned the AS9100 Rev. B to C and created a multi-site

Quality Management System.

. Developed personnel into managers and engineers

. Improved receiving product at the dock from 27 hours to 1 hour

. Implementation of Dock to Stock Program

. Managed P & L for department to reduce cost and worked to reduce

indirect labor and reduce direct labor in quality to allow a self

acceptance program for the operators.

. Improved quality from overall health of 80% to 99%

. Developed NadCap for Electrical Wire Harnesses processes in 2

locations

. Standardized processes between 2 locations for the AS9100 Rev C,

which includes Machining, Assembly, and Wire Harness

. Developed plan to build control panel for Sikorsky Helicopter

. Hired key leadership for current organization.

. Developed Mistake Proofing techniques to handle internal defects

rapidly

. Designed wood grain for ChoiceDek product sold at Lowes

. Managed $6,000,000 conveyor project in composite plastic facility

. Develop quality clinic

. Development of Operations Excellence Program Standard

CAREER EXPERIENCE

Director of Quality/Continuous Improvement (September 2008-present)

Cherokee Nation Industries, multi-site (Oklahoma)

. Oversee 3 departments Quality, Training and Development, and Document

Control

. Direct quality programs for four facilities using three different

quality systems to consistently achieve industry quality standard,

oversee 40+ quality managers/coordinators/inspectors/support personnel

with accountability for reducing costs, eliminating waste and boosting

profits. Collaborate with quality engineers, executive team in order

to address operational and industry challenges.

. Recruit, hire, train, coach and mentor new team members

. Manage $1,236,000 annual budget, create forecast and allocate

recourses in a cost-conscious environment; implemented strategies to

reduce operating costs and improve ROI

. Oversee document control for the facilities and calibration

departments

. Ensure AS9100/2009 compliance and improve processes and quality

systems in ISO 9001 faculty

. Created Risk Analysis approach for organization utilizing FEMA

. Lead organization to "Supplier Gold" with Sikorsky Helicopter (which

only 10 suppliers achieving this award)

. Member of Executive Leadership Team

. Report directly to CEO of organization

. Develop program specific training for new employees

. Provide leadership training to supervisors and management

. Develop Operations Excellence Culture

Quality Manager. Hill Manufacturing, Broken Arrow Oklahoma (November 2006

to August 2008)

. Performed all pre-planning and preparation for AS9100 (Aerospace

Quality Management System) Registration ;developed all procedures and

work instructions along with internal audit controls

. Composed quality manual as well as trained employees on programs,

document control, corrective action, root cause analysis, inspection,

and 5S with development of work cells

Operations Manager. Thermodynamics, Broken Arrow, Oklahoma (January 2003

November 2005)

. Managed 60 employees in a rotational molding facility with

responsibility for all aspects of the plant operations, such as,

production planning, quality control, safety, inventory MRP systems,

and human resources

Operations Specialist Project Management A.E.R.T. Inc., Springdale AR

(August 2001 to January 2003)

. Standardized equipment processes in the extrusion departments in

A.E.R.T facilities located in Springdale, Arkansas and Junction, Texas

. Modified dies to improve new product lines this included; designing

the profile for the dies, launching drawings on AutoCAD of these

profiles and using them to interpret machine work

. Conducted R & D work for new embossing process that applied wood grain

patterns in product

. Managed outside contractors on many assigned projects

. Purchased used extruders and ensured replacement parts and safety

stock for these extruders were interchangeable

. Worked with die techs to utilize 5S program in managing the

organization of their work areas and eliminated bottlenecks in the

setup times and utilized time management

. Served as project manager on the implementation of multi-conveyor

system

Production Lead. Webco Industries, Tulsa, OK (March 1996 to August 2001)

. Lead a 15-member team with accountability for achieving production

goals, served as liaison between production manager and employees

implementing continual quality improvements, challenging teams to

excel in an ISO 9000/QS9000 environment

. Held quality control position for 2 years using ultrasonic/eddy

current testing methods

EDUCATION

Bachelor of Science in Industrial Operations Management Northeastern

State University Tahlequah, Oklahoma, 2002

Master of Science in Operations Management, University of Arkansas

Fayetteville, Arkansas, 2013

Villanova University- Six Sigma Black Belt, February 2011

REFERENCES AVAILABLE UPON REQUEST

Kevin Smith *********@*****.***

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4565 Pecan Ave ? Springdale, Arkansas 72762 ? 918-***-****[pic]

I am interested in pursuing a position with your company using my master-

level studies in operational management, Six Sigma Black Belt, and 5+ years

of quality director-level experience. You will see that I have 20 years of

experience in organization setting where I have communicated with and

coordinated well across all aspects of operations. Also, I have achieved

production goals, led complex project management initiatives, built teams,

developed top talent and ensured optimum quality; I believe that I have the

expertise to make an immediate contribution to your leadership team. I am

confident that I have the qualifications, drive and initiative to quickly

assume a productive role as you take your organization to the next level.

I offer:

. Operations management experience with a proven record for increasing

productivity, reducing costs and boosting profits

. Process improvement expertise combined with strong quality management at

multiple facilities using various

. Risk Management and troubleshooting skills

. Project Management skills combined with strategic and tactical planning

expertise

While my r sum can provide a brief overview of my background, I would

appreciate an interview for an in-depth discussion of my strengths along

with your requirements. After we meet, I am sure you will agree that I

have the background, leadership skills and vision to be an asset to your

team.

Thank you for reviewing my r sum . I look forward to hearing from you

soon.

Sincerely,

Kevin Smith

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