Customer Service Representative
Resume:
JOYLYN PETURAL PAPA
*** ********* **. *******, ****** City
Cell: 090********
E-add: ****.*******@*****.***
Objective
To be able to find a decent job that can enhance my skills and knowledge toward
excellence in order to maximize both my potentials and the people around me for God’s glory
and contribute to the business.
On-the-Job Training Experience:
Duration: April – May 2011
Company: Robinson’s Place Imus
Job Description: Assistant Leasing Officer
Assist the leasing manager and officers to conceptualize and develop strategies that
will help to increase, improve, and maximize tenant occupancy of the malls.
Check and validate ingress and egress contract for the bazaars, car and condo
displays.
Follow up prospective tenants and builds raport.
Work Experience
Duration: February 7, 2013 - Present
Company: ASIAPRO Cooperative/DuPont Far East Inc
Job Description: Customer Service Representative – Sales Support for Dupont
Titanium Technologies
Key user of SAP
Ensure the effective handling of customer orders from order receipt to product
delivery. Enter orders accurately and on-time into transactional systems and
subsequently monitor product and documentation to ensure customer needs are met.
Routinely inform customers of order status.
Provide input to and/or prepare the demand forecast. Manage inventory at optimal
levels for the business.
Execute authorized product returns and process appropriate credits/adjustments
and/or replacement goods.
Handle customer complaints in accordance with company/business procedures. Track
complaints through to resolution. Efficiently handle inquiries from existing and
potential customers.
Prepare and distribute in a timely manner all the assigned reports. Analyse GCAP
results every month end to ensure the accuracy of sales and demand reports.
Ensure all necessary master data, customer accounts, documents etc are established
and maintained for the efficient execution of relevant customer service processes.
Duration: May 29, 2012 –February 6, 2013
Company: Ace Promotions and Marketing Corporation/Nestle Philippines
Job Description: Regional Spaceman Specialist Deployed in Nestle Philippines
Assist the region for the implementation of customer’s insights into a picture of
success through the creation of trade standards.
Provides accurate store customized planograms based from aligned Trade Standard
objectives and directions between Nestle and retailer.
Conducts training with the area supervisors for the implementation of trade standard
and other above and below the line activities.
Drives implementation of Regional customized POS targets based on agreed timelines
between Nestle and retailer.
Serves as the point person to contact and ensure on-time production and quality
installation of POS and other marketing materials with the suppliers.
Visit and check stores to evaluate the implementation of activities if followed and
create report and do actions if necessary based on the results.
Education
TERTIARY
Cavite State University – Cavite City Campus
Bachelor of Science in Business Management
Major in Marketing
S.Y. 2008 – April 2012
SECONDARY
Cavite National High School
Cavite City
S.Y. 2004 – March 2008
PRIMARY
Ladislao Diwa Elementary School
Cavite City
S.Y. 1998 – March 2004
Recognition’s Received
Class 70 Scholar
Cavite City
2008 – 2012
Cong. Abaya Academic Scholar
Binakayan, Kawit Cavite
2008 – 2012
Dean’s Lister
Cavite State University
2008 – 2012
Award’s Received
Cum Laude
Cavite State University Cavite City Campus
April 11, 2012
Academic Excellence Award
Cavite State University Cavite City Campus
February 24, 2011
Volunteer Works (Affiliations)
Dynamic Teen Company
Event Coordinator
J. Miranda, Cavite City
2005 – Present
Dynamic Teen Company
Board of Trustees
Club8586, Cavite City
2013 – Present
Dynamic Teen Company
Officer/Member
Club8586, Cavite City
2004 – Present
Business Management Association of the Philippines
Member/Officer
CvSU, Cavite City
2008 – 2012
VBS Teacher/Outreach Volunteer
Club8586, Cavite City
2004 – Present
Seminars and Trainings
Respect: The Source of Our Stregth
DuPont Far East Inc – Pasig City
May 30, 2013
Breaking New Grounds through Globalization
Cavite State University Cavite City Campus
February 27, 2012
How to Set-up Computer Shop Business
PTTC Bldg. Pasay, City
September 26, 2011
Twelve Rules of Thumb in Business
Cavite State University Cavite City Campus
March 04, 2011
Marketing Strategy Seminar
PTTC Bldg. Pasay City
September 24, 2010
Personality Development 101 Seminar
Ladislao Diwa Elementary School, Cavite City
September 19, 2010
2009 Caviteño Youth Week Celebration
Trece Martires City, Cavite
December 2, 2009
Strengthening Community through the Power of Leadership Seminar
Cavite State University – Cavite City Campus
September 25, 2009
How to Start a Business Seminar
PTTC Bldg. Pasay City
August 29, 2009
Special Skills
Knowledge in SAP System
Computer Literate in any Microsoft Environment and Photo Shop
Program and Events Coordinator
Possess interpersonal skill
Graphics and video editing skills
Character Reference
Frinze Al Bernal
Instructor, Cavite State University
Cavite City
0915 – 389 – 2795
Oliver John Cabasan
POP Development Executive, Nestle
Makati City
0917 – 862 – 3425
Harnin Manalaysay
Founder, Club8586 Inc.
Cavite City
0917 – 860 – 8586
Contact this candidate