Customer Service Management
Resume:
Chad J. Hepler *** Chapman Dr. Marietta, GA, *****
***********@*****.***
Education
Kennesaw State University-Kennesaw, GA
. Bachelor of Science in Psychology, July, 2010
. Major GPA 3.65/4.0
. Certified Addiction Counselor, November, 2010
Gainesville State University-Gainesville, GA
. Associates of Arts in Business, May, 2009
. Associates of Arts in Psychology, July, 2009
Related Experience
Ridgeview Institute, Smyrna, GA
Certified Addiction Counselor
July 2013- Present
. Present weekly therapeutic sessions to family members
and patients to inspire family health
. Lead daily group counseling sessions to motivate
patients toward a healthier lifestyle
. Work closely with the marketing department to increase
growth for outpatient census
. Maintain a professional presence with patients and
family at all times
. Conduct individual counseling sessions with patient ages
youth to older adults
. Consistently work in a team environment
Preceptor Committee Chairperson
September 2012- Present
. Lead, facilitate, and organize monthly committee
meetings
. Consult policy and procedure manuals to assist in new
employee training
. Responsible for new employee project management
. Created and implemented hospital wide organizational
strategies for new employees
. Present new employee training ideas to management
Clinical Assistant
December 2010- July 2013
. Achieved Best Customer Service Award by coworkers and
management
. Developed and implemented a time saving organizational
system that increased staff productively and reduced
potential filing errors
. Responsible for maintaining patient safety while
building rapport with patients
Intervention Publishing LLC, Marietta, GA
Founder, Author, and Public Speaker
August 2010 - Present
. Written and published two memoirs
. Partnered with Judge Randy Rich of Gwinnett County First
Offender's Program to detour continued drug and alcohol
abuse to thirty attendees
. Delivered a motivational message to Greater Atlanta
Christian School classes regarding the dangers of
substance abuse
. Wrote effective press releases to land published
articles in Marietta Daily Journal, Around Acworth
Magazine, KSU Newspaper, and other local publications
. Spoke to fifty attendees at the Suwanee Festival of
Books concerning substance abuse
. Joined forces with Juvenile Justice Information
Exchange.org to create a video interview
. Exhibited a booth at Moments of Change conference while
networking with professionals in the field of
psychiatric and addiction services
Strengths
Fast learner, personable, strong presence, effective
communicator, driven, and team oriented
Honors
Eagle Scout, Academic Honor Society, Dean's List - Spring
2009, Spring 2010, Summer 2010
Computer Knowledge
Proficient using Microsoft Office Suite including Word,
Excel, PowerPoint, and Outlook
Contact this candidate