Customer Service Project Manager

S. Kumar

Harrisburg, PA *********.******@*****.***, 717-608-

1827

A responsible senior software tester with 8 plus years of strong experience

of manual and automation testing using Quality Center / ALM, Quick Test

Pro, JAMA, JIRA, SOAP UI and SQL

SUMMARY

> Tested web based and client server applications using QC / ALM, QTP,

Perfecto Mobile, JAMA, JIRA, SOAP UI, SQL, PuTTY and VB Scripting

> Worked as Test Coordinator, led testing team whenever required, saw 3

projects from inception to product release

> Wrote & executed test scripts for healthcare IES - Online

Registration, Application Submission, Data Collection, Eligibility

Determination & Benefit Calculations

> Wrote & executed test scripts for retail banking - Digital Account

Opening, Account Maintenance & Transfer, Bill Pay, Bank Perks, CDs,

IRA and Mobile Banking

> Proficient in different phases of testing - Integration, Regression,

System, User Acceptance, Batch, Smoke, Database and Ad hoc testing

> Successfully developed Test Plans, Test Strategy, Test Scenarios, Test

Scripts, Traceability Matrix, Defect Reports, Weekly Status Report and

High Level Design Doc

> Good understanding of various phases of Software Development Life

Cycle (SDLC), STLC, Agile Scrum methodology and UNIX shell scripting

> Expert in analyzing and understanding client requirements in depth

EDUCATION

Master of Science, USA 2006-2008

PROFESSIONAL EXPERIENCE

IL Department of HealthCare and Family Services,

Harrisburg, PA Oct 2012 to

till date

Senior QA Analyst

ILIES application is designed to provide Cash (TANF), Medical, and SNAP

(food stamps) benefits for underprivileged families in State of Illinois.

As mandated by the federal Affordable Care Act (ACA), Phase-1 went live on

October 1, 2013. This application has 5 different tracks - Front office,

Support Function, Eligibility, Interfaces and Conversion.

> Meticulously analyzed business requirements using Functional

Specification Documents, Business Requirement Documents and Technical

Design Documents to develop, execute test scripts and create

Requirement Traceability Matrix

> Wrote test scripts to determine eligibility and amount of benefits for

programs - SNAP ( food stamps), CASH (TANF), Medical, Medicare Savings

Program, AABD (Aged, Blind and Disabled), Child and Pregnant Women

Services, and Immigrant and Refugee Services

> Manually tested ABE Online Application, Application Registration, Data

Collection, EDBC, SOLQ, KIDS Interface, flat file validation for

conversion testing Backend Testing & submitted FFM applications using

XML- SOAP UI

> Improved effectiveness of smoke testing, integration testing, system

testing, regression testing for ILIES project for Self Service and

Worker Portal applications using JAMA, JIRA, Quick Test Pro and SQL

Developer

> Created test plan, test strategy and High Level Design Documents for

new enhancements release based on client requirements

> Identified defects blocking testing of more than 5 test cases and

reported to management to get them fixed, resulting in increased test

pass rate of 6%

> Utilized UNIX shell scripting to run retry batch, PDF generation

batch, employee transfer batch, application reassignment batch,

provider batch and XML batch

Ally Financials, Fort Washington, PA Sept 2010-

Sept 2012

Senior QA Analyst

Ally Financial manages personal, corporate, and trust finances through

online banking, mortgage lending, and auto financing. I was involved in

testing of online banking applications, Bill Pay, Ally Perks, IRA product

launch, mobile banking, and multiple enhancement releases.

Achievements

> Successfully finished Integration, System Integration, User Acceptance

Testing, End to End testing for Online Banking Applications, Account

Maintenance & Transfer, CDs, IRA products, Bill Pay and Ally Perks

> Converted Manual test cases to automated test scripts using QTP for

regression testing for multiple enhancement releases, used Perfecto

Mobile for mobile automation

> Performed Installation, Uninstallation, Functional, Acceptance and

Compatibility testing using Android and iOS.

> Worked on Agile methodology for frequently changing business

requirements with sprint release timeframe from 1 week to 5 weeks and

participated in daily scrum meetings

> Created, managed and executed detailed test scripts in Quality Center

/ ALM

> Logged, tracked, managed and analyzed application defects using

Quality Center /ALM

> Developed and executed automated test scripts by using VBScripts,

Descriptive Programming and Function Libraries in QTP for DAO and IRA

applications

> Created UNIX instances on Windows platform using PUTTY to test account

creation batch, account maintenance batch, net transaction batch

Caterpillar Inc., Peoria, IL Jan

2009 - July 2010

QA Test Engineer

Caterpillar is the world's leading manufacturer of construction and mining

equipment, diesel and natural gas engines, industrial gas turbines and

diesel electric locomotives. I was involved in testing of web based and

various internal applications.

Achievements

> Analyzed requirements, functional specifications and technical design

documents for CDM and Cool-1 software

> Created test plans, test cases and tested the application in the

Integration, QA, and Staging and Production environments for EDS, REDI

and HVC

> Trouble Shooted the problems by using VB Scripting in Quick Test Pro

> Created and Executed SQL queries against Oracle database for data

validation for warranty claims of various diesel engine components

> Coordinated with Developers, Project Manager and System Analyst to

resolve various issues related to bug fixing, re-analyzing certain

functionalities and providing creative feedback for various six sigma

projects

> Performed Multibrowser testing to test the new layout of the web pages

of Caterpillar applications, parts and services

Blue Cross and Blue Shield of Illinois, Chicago, IL

May 2008 - Dec 2008

Software Test Analyst

Blue Cross and Blue Shield of Illinois is a major healthcare provider for

the residents and businesses of Illinois. I was involved with testing of e-

business customer service application of online enrollment. The module

takes care of online account management of individual and group coverages

for members, employees, benefit administrators and healthcare providers.

Achievements

> Performed manual and automated testing on different components of

application

> Collaborated closely with business analysts, system analyst,

developers and other members of QA team

> Developed automated QTP test scripts for functional, regression and

GUI testing

> Used Quality Center to maintain test cases, test execution logs and

defects

> Analyzed test results using reports and graphs generated in Quality

Center

> Used SQL queries to extract data from the target tables and verify

data mapping

> Create summary HTML report for each graph or a variety of performance

and activity reports.

> Extensive knowledge of HIPPA and ICD's

> Coordinated testing efforts with off shore testing team

Software Test Engineer, Rachana Systems, India

June 2002 - Nov 2005

Worked at Ordnance Factory Varangaon, Janata Bank and Air India as Software

Test Engineer

> Implemented automated testing tool QTP to reduce human efforts and

reduce testing time

> Achieved 90% success rate for testing of online employment application

using knowledge and skill set in manual and automation testing

> Performed Functional Testing, Regression and User Acceptance Testing

(UAT) for banking workflows and data integrity operations

> Provided weekly status updates showing the progress of testing efforts

and open issues to be resolved

> Assisted in preparing test documents, test scripts and manual testing

of online registration, ticket booking and travel plans for Air India

> Trained new recruits on how to use Test Director, Quality center and

QTP for manual and automated testing

TECHNICAL SKILLS

Testing Tools HP - UFT 11.5, Quick Test Pro (QTP)

9.2/9.5/10.0, Quality Center(QC) 9.0, 9.2 and

10.0, JIRA and JAMA

Database Systems Oracle 11i/10G, and MS SQL Server, TOAD, Oracle

SQL Developer

Programming Languages SQL, PL/SQL, C/C++

Scripting Languages HTML, VB Script, JavaScript, ASP and PHP 5.0

Web/App Servers IIS 5.0, Apache 2.0

Operating System Windows 2000/XP/NT, UNIX

GUI Tools Visual Basic 6.0, Oracle Forms 4.5, Oracle

Reports 2.5, SQL*Loader, Crystal Reports, MS

FrontPage 2000, MS Office 2000

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