Customer Service Services
Resume:
Madaline K Moore July **, ****
Charlotte, NC 28216
Dear Sir or Madam:
I am interested in the clerical positions being offer at Creative Solutions Services. I believe my work experiences make me
a great candidate for these positions. I have a strong understanding of record retention, file organization, and customer
service.
My resume is enclosed it will provide a more in depth view of my skill set and work history. Thank you for your time and
consideration. I look forward to hearing from you soon.
Sincerely,
Madaline Moore
Madaline Moore
4119 Dover Downs Dr.
Charlotte NC 28216
*************@*****.***
HIGHLIGHTS
Proven ability to work well within a team environment or independently, while utilizing excellent
computer and customer service skills. Strong interpersonal skills: demonstrated integrity and
dependability. Highly effective communicator in both oral presentations and written documentation.
PROFESSIONAL EXPERIENCE
Fresh Foods/ Deli-Bakery Customer Service Clerk
Harris Teeter Charlotte NC 9/2013-Present
Responsible for deli duties such as order preparation, inventory, and food orders
Performed opening and closing duties while insuring all areas met sanitation requirements
Provided friendly customers services and delivered strong communication skills at all levels
Mail Coordinator 4/2009-7/2010
Wells Fargo Fort Mill SC
Timestamp and prepare all documents for imaging
Prepared and scan documents to provide electronic access to property files
Process documents and forward information to liaisons to initiate loan process
Utilized outstanding customer service when conversing with various levels of management
Close all 341's and setups accounts
Enter all information in the various systems utilizing 10 key
Sort mail by foreclosure, bankruptcy, checks, and names
Extract pertinent documents making three major categories: 341's, Chapter 7’s, all other special documents
Verify all account information, such as names, case numbers, and loan information
Research Analyst 7/2007-11/2008
Wachovia Corporate Charlotte, NC
Confirmed hold reports for services and reviewed daily discounts, aging and high dollars holds
Printed and saved daily vendor information
Sent daily reports to PO vendors in an organized manner
Canceled all duplicate PO and invoices to avoid balance issues
Shipped off purchase orders to appropriate vendors
Used 10-Key for all invoices and service request orders
Education:
Central Piedmont Community College, Charlotte, NC 8/2010-Pesent
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