Assistant, Administration

DIANNA L. POLEY

*** ******* *** ****** 440-***-****

Lorain, OH 44052

***********@*******.***

EDUCATION AND TRAINING

Certified Professional Coder

Garfield Heights, OH (2004-2006)

. Anatomy and Physiology

. Medical Terminology

. Medical Coding

. Insurance Billing

. Front Office Administration

WORK EXPERIENCE

Contract Employment, Westlake, OH

2012-2014

. General Administration

. Data Entry

. Customer Service

Wells Fargo Disability Management, Charleston, WV

2010-2012

Operations Clerk

. Sorted, batched and delivered incoming workers compensation and

disability claim forms to appropriate departments for processing.

. Gathered progress reports from denied State Occupational

Pneumoconiosis claims and forwarded to Federal Black Lung department

for reconsideration

. Heavy data entry

. Reviewed claim forms for proper ICD9 codes

. Relieved receptionist on a daily basis for breaks and lunch

Northshore Interventional Pain Management, Covington, LA

2008-2010

Medical Coder/Biller

. Assign correct CPT codes and ICD-9 diagnosis codes

. Follow up with insurance companies

. File insurance claims

. Work claim denials

. Customer Service

. Maintain patient database with correct insurance and demographics

Riddell All American, Elyria, OH

1995-2004

Senior Order Entry Representative

. Processed orders into system to include shipping instructions and

commission assignments for over 140 salesmen

. Worked directly under 6 in house salesman assisting with day to day

functions

. Order Entry/Customer Service

. Ran price schedules / sheets for salesmen and customers

. Responded to over 100 emails daily from customers and salesmen

. Requested invoice credits / re bills from accounting department for

proper billing

. Reported daily and weekly activity to Regional and Senior Management

. Printed shipping orders to multiple distribution centers using EDI

Jack Kelley, CLU Associates, Lorain, OH

1988-1995

Office Manager

. Executed daily operations of an insurance brokerage firm representing

over 2,000 individuals and local businesses

. Provided support for three in-house agents and over thirty sub-agents

. Distributed monthly commission to agents

. Filed taxes including 941, City, State, Federal Unemployment, Workers

Compensation and 1099's

. Facilitated professional development to office staff

. Handled all incoming and outgoing sales calls

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