Customer Service Manager

Kadnaha Judkins

Manager

McKinney, TX

**************@*****.*** - 858-***-****

Strong Logistics and transportation professional accomplished in supply and demand planning, distribution

requirements planning and inventory control. Excellent problem solving and interpersonal skills.

WORK EXPERIENCE

Manager

Marine Wing Support Group - San Diego, CA - January 2010 to Present

Coordinates the successful deployment and re-deployment of 350 personnel to an overseas location

maintained 100% accountability of all personnel data and records during each phase of the cycle.

Briefs power point presentations for monthly divisional meetings to 35 top-level executives.

Collaborates with other administrative team members, human resources and the finance department on

special projects and events in the Squadron

Designed electronic file systems and maintains electronic and paper files.

Maintains an up-to-date department organizational chart.

Aviation Ordnance Chief

Aviation Logistics Squadron - Jacksonville, NC - January 2008 to February 2010

Maintained administrative inventory and 100% accountability of ammunition and explosives valued at

$129 million dollars

Planned, organize and tracked the movement of 331 short tons of ordnance valued at over $64 million

dollars to Afghanistan in support of Operation Enduring Freedom (OEF)

Established new tracking procedures to identify shortages, to resupply over four different locations

ensuring that they were able to maintain the mission.

Communicated all emergencies, delays due to weather and carrier schedule changes to customers and

supervisors.

Planned travel arrangements for 120 personnel movements between three different locations including

taking leave back to the United States

Coordinated the closer of four different bases in Iraq by supervising the packing, transportation, and

shipment of 3500 pallets of ordnance to Souda Bay, Diego Garcia and United States.

Production Control Chief

Marine Aviation Logistics Squadron - Jacksonville, NC - January 2005 to December 2008

Reviewed production orders, schedules, delivery dates and inventory levels to determine product

availability.

Trained, developed and counseled 10 supervisors, and 126 team members into a high performing team.

Provided Support to three Forward Operation Bases ensuring they had a 100% Ready For Issue (RFI)

rate, to support 10 aircrafts

Coordinated preventative maintenance on existing and new production equipment, including routine

calibration for 300 pieces of gear

Shipped over 120 pieces of equipment back to the states for repair

Improved efficiency and productivity by eliminating waste and production constraints, maintained over

85% Ready For Issue (RFI) rate.

On-Site Supervisor

Recruiting Station - Albany, GA - June 2001 to December 2004

Collaborated and Shaped 36 fully qualified applicants in 10 Months and awarded Rookie Recruiter of the

Year

Hand Picked out of 10 candidates for the enormous task of running a Recruiting Station with a history of

substandard performance.

Increased productivity by 26 % in three months and continually sustaining 120% contracting/shipping

mission for additional 18 months

Developed, drove and executed comprehensive search strategies to recruit qualified candidates for

limited technical field spaces,

EDUCATION

BBA in Logistics and Transportation

America Military University

SKILLS

Excel spreadsheetsInventory tracking/ controls schedule managementResults-oriented

ADDITIONAL INFORMATION

Skills

Excel spreadsheets Inventory tracking/ control

Schedule management Results-oriented

Dedicated team player Flexible

Microsoft Office proficiency Customer service-oriented

Ground and air transportation Lean Six Sigma Certified (Yellow Belt)

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