Customer Service Executive Assistant
Resume:
CINDY G. DROZD
League City, TX 77573
CAREER SUMMARY
High potential Senior Executive Assistant with over 15 years of experience with proven written, verbal, communication and strong negotiation skills. Independent and self-motivating professional that is highly personable, organized and efficient. Ability to develop positive relationships easily and interacts with all levels of the organization seamlessly. Highly trusted with managing sensitive and confidential information.
PROFESSIONAL EXPERIENCE
Vitol (Oil and Gas Traders) – Houston, TX 12/13 to 06/14
Executive/Personal Assistant to President – Administrative Manager
• Provide superior support to the President and Executive Staff
• Manage extremely confidential information daily.
• Managed personal properties and all financial transactions for the President.
• Coordinate frequently changing travel schedules while reducing costs.
• Exceptional calendar management with constantly changing calendars.
• Managed team events, department communications and point of contact for all office issues.
• Corporate American Express Administrator for 300 employees.
• Manage support team of 10; recruit, coach & develop administrative staff and manage year-end review processes.
• Successfully leverage cellular vendors for cost effective services resulting in savings of $20k monthly.
McDonald’s Corporation – Oak Brook, IL 01/2002 to 2013
Senior Executive Assistant – McDonald’s in Walmart
• Provide superior executive support to the Senior Vice President, Executive Board and Chairman of the Board.
• Responsible for all department communications.
• Exceptional calendar management satisfying all clients.
• Coordinate frequently changing travel schedules and reducing costs by 25%.
• Extensive meeting planner utilizing strong negotiation skills with external vendors reducing costs by 35%.
• Responsible for managing budget, G & A projections, monthly 9C’reconciliation process and I-Expense reports.
• Successfully organized meetings, holiday parties saving significant dollars.
McDonald’s Corporation - Senior Executive Assistant - Field Support/Project Manager 2006 – 2011 (promoted)
• Provide executive support to the Senior Vice President – McDonald’s in Walmart.
• Point of contact for all department communications and managed the McDonald’s in Walmart Website.
• Successfully managed budget, G & A projections and monthly 9C’reconciliation process.
• Implemented staff training for annual McDonald’s conventions.
• Exceptional meeting planner – coordinate all Owner Operator Board meetings, team meetings and special events.
McDonald’s Corporation - Administrative Supervisor – US Operations
Managed Administrative Support Team (15) 2004 – 2006 (promoted)
• Provide executive support to Senior Vice President – Operations.
• Recruit, select, coach & develop internal support staff; assist with mid-year and year-end review processes.
• Responsible for merit process and payroll increases, salary & job location transactions for 120+ employees.
• Manage administrative operating budget and ensuring continuous accuracy and within guidelines.
• Responsible for office expansion project for US Operations team. Strong contract negotiations saving thousands of dollars.
• Implemented new hire on-boarding process for all employees.
• Successfully manage and leverage vendors/suppliers for cost effective services.
• Manage large meeting events such as Targeted Incentive Plan Day, People Day & special events.
McDonald’s Corporation - Provided administrative support to VP of T L & D & Sr. Director of Delivery (promoted)
• Coordinate conference calls, meetings, appointments, travel arrangements and special events.
• Manage multiple daily calendars (Lotus Notes and Outlook).
• Manage weekly meetings with US administrative assistants to define workload and career development.
• Coordinate New Hire Orientation for internal candidates. Coordinate ROIP training for all US.
• Manage expense reports, invoice processing and time reporting.
McDonald’s Corporation - Executive Assistant – Project Innovate 2002 – 2003 (promoted)
Provided administrative support to SVP, Senior Directors & 200+ consultants
• Coordinate conference calls, meetings, appointments & travel (both domestic & international).
• Coordinate office moves and equipment relocation.
• Manage multiple projects including supply inventory, hardware and software purchases.
SEARS, ROEBUCK and COMPANY – Hoffman Estates, IL 2000 - 2002
Senior Executive Assistant/Paralegal – Corporate Law Division
Provided support to Deputy General Counsel/Senior Vice President of Operations
• Managed external counsel business legal assignments. Interact with legal executives daily. Negotiate retention rates.
• Coordinate all travel requests, appointments, conference calls and board meetings.
• Manage executive daily calendar and expense reports.
• Organized quarterly department meetings/conferences hosting 300 participants.
• Coordinate new hire orientation training. Point of contact for all law department HR issues.
EMCON – DIVISION OF IT CORPORATION - Bolingbrook, Illinois 1998 - 2000
Facility Manager- Responsible for all aspects of facility management.
Provided support to President and all senior executives.
• Responsible for office lease negotiations for several sites. Managed office move; timely & within budget.
• Facilitated remodeling projects for 2 office sites. Worked closely with vendors and contractors.
• Negotiated hotel contracts for training seminars resulting in over $70,000 annual savings.
• Supervised administrative team & office personnel. Managed hiring of office staff & temp needs.
• Budget preparation.
• Successfully organized Company Golf Outings, Holiday Parties for over 300 employees.
PIZZA HUT OF AMERICA – DIVISION OF PEPSICO – Lisle, Illinois 1986 - 1997
Executive Assistant/Office Manager
Provided support to 5 different President’s during the course of 11 years. Coordinated all travel requests, appointments, conference calls and board meetings. Managed executive daily calendar and expense reports. Managed and implemented training programs for assistants in other divisions. Supervised 9 Administrative Specialists. Organized all activities for the division.
• Negotiated hotel contracts for training seminars resulting in over $75,000 savings.
• Organized office move timely and efficiently. Move completed under budget and on an extremely tight time schedule.
• Managed all office equipment/telecommunication hardware purchases.
• Exceptional meeting planner with proven negotiating skills resulting in significant savings.
• Organized Semi-Annual Area Manager Conference hosting 120 participants.
• Implemented Vehicle Fleet Program and database managing over 700 employee records.
• Assist with Bonus Plan Implementation and assist employees in goal preparation.
• Negotiated telecommunication contracts for 3 sites resulting in over $80,000 annual savings.
PARTICIPATED IN THE FOLLOWING SEMINARS:
• Managing Multiple Priorities Seminar, Creative Thinking Seminar, Business Management Seminar, Organizational/Time Management Seminar, Business Writing Seminar and Leveraging Diversity Seminar,
• McDonald’s Accountability Workshop
• McDonald’s Partnering for Results.
• SkillPath: “Managing Multiple Projects, Objectives and Deadlines”
• Fred Pryor: “The Exceptional Assistant” and “Successful Communication Skills for Women”
• Stephen R. Covey: “The 7 Habits of Highly Successful People”
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