Customer Service Data Entry

Karen A. Samaroo

*** **** **** ** ***** Mountain, GA 30087

Cell 404-***-**** ************@*****.***

Objective

To obtain a position that will enable me to use my strong organizational skills, educational

background, and ability to work well with people. I possess the ability to obtain and process

information, analyze data, plan and prioritize work, verbally communicate and work in a team

structure.

Skills

Customer Service, Human Resources, Administrative, Microsoft Word, Excel, PowerPoint,

Outlook, Banner, Extender, Internet, Oracle, Data Entry, Clerical, Time management and

interpersonal skills

Education

05/2014 Bachelor of Science in HealthCare Management

Clayton State University

05/2012 Associate of Science in Health Administration

Georgia Perimeter College

Experience

03/14- Present CA Housekeeper, Brookdale Senior Living

• Clean and maintain common areas and offices of building

• Assist where necessary and attend to residents and staff when needed

06/13- 03/14 Human Resources Assistant, Park Springs CCRC

• Assist with daily operations under HR Coordinator and Director

• Perform data entry in various databases and help conduct new hire orientation

• Perform criminal searches, assist with I-9 forms, workers comp and new hire packets

• Maintain employee records, conduct audits, process terminations and background checks/

reference checks and assist with recruitment

• Update employee change request and process paperwork; update employee benefits

09/12- 05/13 Financial Aid Counselor, Atlanta Metropolitan State College

• Process Verification documents and award financial aid

• Maintain and adhere to Federal Regulations; provide customer service/answer calls

• Process and reconcile loans in COD software

• Excellent communication and time management skills

• Banner, Excel, NSLDS, FAA Access, Extender

04/12- 09/12 AL Housekeeper, Brookdale Senior Living

• Clean apartments

• Maintain clean restrooms and offices/common areas

05/11- 06/12 Office Clerk/Admin Assistant, Georgia Perimeter College

Assist students at the front counter and perform data entry; data and project management

Perform clerical duties in various databases and create/ manage the department’s annual

budget

• Monitor departmental expenditures to ensure proper allocation of budgeted funds on a

monthly basis

Access to databases such as FSA-Atlas, E-sams, GRITS, Banner, Extender

• Assist director and managers with various administrative tasks and projects; prepare

reports

• Serve as representative for office; first point of contact; respond to incoming calls and

emails

03/09-04/12 Front End Supervisor, Ross Stores

• Operate Cash Register and count tills

• Supervise staff on various shifts

• Prep inventory in Stock Room and supervise sales floor

07/10- 03/11 Work Study Student, Georgia Perimeter College

Perform clerical duties and answer phones

02/08- 03/09 Sales Associate, Kohl’s Department Store

• Operate a Cash Register, count tills after shift

• On the “Top Employees List” for activating new Kohl’s Credit Card accounts

07/08-02/09 Financial Aid Assistant, Georgia Perimeter College

• Perform Clerical duties such as alphabetize, file and shred documents

• Answer phones and perform data entry

* References available upon request

Contact this candidate