Customer Service Sales

Carol Sullivan

Los Angeles, CA

*****************@*****.*** - 214-***-****

WORK EXPERIENCE

Appointment Setter

Multimedia Spectrum - Gardena, CA

Responsibilities

I make calls to home owners to inform them of tax incentives and rebates that they may qualify for by going

solar, and i set an appointment for them to meet with an energy consultant who will attempt to sell them solar

energy for their home or business.

Accomplishments

I am expected to set 2 appointments a day, but l average about 5. My highest day was 8 appointments in a 4

hour shift. My appointments are solid leads, I pre-qualify them to make sure the salesman can close the deal.

Skills Used

I have over 10 years of sales, customer service, and call center experience.

Appointment Setter

Prime Remodeling - Culver City, CA - December 2013 to January 2014

Responsibilities

Made outbound calls to leads provided by company in an effort to gain customers and set appointments for

our field workers

Accomplishments

I set appointments and opened the door for our field techs to gain clients

Skills Used

Excellent communication skills, clear and professional speaking voice, sales experience, persistence

Shampoo Tech/ Assistant

Salon 972 - Dallas, TX - January 2013 to December 2013

Responsibilities

Greeted clients, did consultations, shampoo, blow dry, base for relaxer services, answered phones, scheduled

appointments, posted advertising online for new clients

Accomplishments

Initial contact was made to make clients feel welcome, took care of their shampoo and Pre chemical service

needs, booked appointments and kept books in order, created a professional friendly environment, generated

more clientele for salon owner and stylists

Skills Used

Excellent communication and promotion skills, ability to talk to strangers, cosmetology skills learned in school,

secretary and office skills

Data Collector

Universal Survey - New York, NY - February 2011 to November 2012

Responsibilities

Made calls to leads provided by company asking general public to take surveys for various companies

Accomplishments

Completed an average 10 phone surveys per day

Skills Used

Excellent communication and customer service skills, persistence, Clear and professional speaking voice

Student Advisor

College Bound Network - Staten Island, NY - January 2008 to January 2011

Responsibilities

Made calls to potential students who expressed an interest online in furthering their education

Accomplishments

Connected students to schools in their area that offered courses in their field of interest

Skills Used

Excellent communication and customer service skills, clear and professional speaking voice, persistence

SKILLS

Over 10 years of Sales, Call center, telemarketing, and customer service experience, 1300 cosmetology credit

hours

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