Customer Service Insurance
Resume:
Denise Andrews
Downey, CA 90242
******.***********@*****.***
OBJECTIVE
To seek competitive employment in the Mortgage industry with a reputable company that will utilize my experience,
knowledge, and skills in Residential, Wholesale Finance, and Title experience.
SKILLS
Marketing and sales oriented Knowledge of MS Office
Multi-task oriented Works well under pressure
Good organizational skills Good logic application
Works well independently or as part of a team Follows directions well
Work History
Doc Drawer/Funder- Wescom C/U –Cuso Mortgage Anaheim Hills, CA 01/12-Present
Description:
Audit and preparation of loan docs/information in system for accuracy. Data input; customer service- communication to escrow/settlement
agent/insurance company/Title officer/
internal staff mortgage banker, processing and underwriting. Review of provided documentation for completeness. Organization and upload
documentation for completeness.
Skills & Qualifications:
Extensive knowledge of Agency guidelines of Conventional loans
Knowledge of HUD -1, ability to balance loan for both refinance and purchase transactions.
Ability to understand and correct any issues regarding property address and title issues.
I am able to communicate and correct any discrepancies with Settlement Agents.
Compiles data and performs routine tasks to set up and prepare loan documents for signing.
Knowledge of funding procedures; Wet funding policy per state; Trust documentation; state specific closing practices
Understanding of all RESPA rules and regulations; how to read Title Commitment/Tax Certification for calculating impounds/escrow account
Knowledge of FHA/VA and conventional financing- Worked with Prime Alliance, Doc Magic Data Track WIN-7 Fannie Mae
Quality Control- BNY Mellon; Helpmate Agency Cypress, CA 4/2011-6/2011
Was responsible for processing all assigned Initial and Final Collateral reviews in a timely and accurate manner of each
Servicing Level Agreement
Verified Mortgage Loan Documents (FNMA) Identify the category of each collateral file
Performed review of collateral and document to ensure document meets agency guidelines or clients agreements in a timely
manner
Audited and clear all exceptions as well as filed collateral and update WINS7 system of records accordingly
Admin Assistant /Insurance - House Of Insurance Cerritos, CA 03/2011-06/2011
Provided general customer service and pulled insurance clients files on any issues or complaints
Worked with different Insurance agencies on the WEB
Filed, answered all phone calls, faxed insurance quotes
I worked on Hawk-soft Insurance Soft Ware- with Insurance Clients
Loan Doc Drawer- Wells Fargo; Spherion Agency Costa Mesa, CA 09/2010-04/2011
Utilized excellent multi-tasking abilities to ensure that all loan documents are completely accurately and in a timely manner
Consistently conducted follow-ups to maintain strong open communication with clients as well as lenders
Met deadlines and expectations by effectively prioritizing large pipeline of loans
Operated with full compliance to the company’s RESPA and HMDA laws
Utilized two monitors to efficiently review documentation and conduct work in a paperless office environment
Loan Closer/Funder- West Beach Mortgage Long Beach, CA 05/2007-08/2010
Audited loan file and lock confirmation to prepare final loan documents actively contacted the escrow company to
coordinate delivery methods for documents
Carefully reviewed loan documents for funding and regulatory compliance issues
Outreached to Settlement Agents while also preparing and initiating wire requests with warehouse banks for loan proceeds
reviewed HUD1 for compliance and acceptance, and executed loan document packages and closing conditions for
completion and acceptance
Generated documents and immediately notified Settlement Agents of deficiencies
Funding Manager- New Century Mortgage; Home 123 Irvine, CA 01/2003-04/2007
Reviewed loan information with attention to detail to ensure accuracy and decided course of action to correct errors
Accurately and completely compiled servicing and collateral packages for delivery to Post Closing department for release
of wire and ensured that the collateral packages were free of deficiencies by carefully reviewing each package and
documents for errors
Verified accuracy and consistency of specifications on documents such as Deed of Trust/Mortgage, Note, Assignment, and
Intervening Assignment
Called Settlement Agents, Title companies, and other specified individuals to reaffirm funding dates, provide funding
figures, and confirm closing.
Education
Cypress College; Cypress, CA
Business Admin-Accounting
American School of Mortgage Banking
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