Mellissa Grissom

** ******** ****** ** ***

***-****

Concord, N. C.

ace4nb@r.postjobfree.com

SUMMARY

Patient/customer focused team member with accomplishments in direct care,

records management, compliance and supervision Expertise in detailed records

management and data entry and in processing of complex and regulated

documents and records Certification in patient care and administration of

medications Demonstrated ability to meet accuracy and compliance goals while

meeting timelines and productivity standards Recognized for the ability to identify

issues during patient interviews and file creation

Experience

Donor Care Specialist 2009-2014

American Red Cross

Bio-Medical Services, Charlotte NC

Create initial file for Blood Donor reports of complications, injuries or complaints

Respond to Donor issues, identify compliance issues, forward file as required

Maintain files and records in compliance with FDA and company standards

Resolves donor issues with care instructions, advising proper medical care,

assessing blood products for retrieval, quarantine or discarding unsafe products

Managed incoming and outcoming calls from donors, hospitals, consignees,

regional medical directors and performing immediate actions on cases

Resovling donor concerns, retention of donors, and conflict resolution

Performing Medical Designee Reviews in places of the Regional Medical Directors

Filing insurance claims for donors with injuries/ complications or property damage

Completing final quality review on cases/ records to ensure all cases are in

compliance with FDA and ARC procedures

Shift Supervisor Medication Tech 2009

Claire Bridge Memory Loss Care, Statesville NC

• Supervised Care Givers on assigned team

• Dispense oral, injected, and patch mediations, maintain MAR records

• Provide colostomy, urostomy, catheter, bed sore and skin assessment care

• Did routine blood draws, fingers sticks and injections of pain medications

• Monitored patients for any changes in behavior, mental state, medications

reactions and reported to patients PCP

• Provided counseling to families on patients condition, health plan and

assisting with any changes the families needed for the patients

• Offered grief conseling for Hospice patients

Senior Processor 2006-2008

Wyndham Capital Mortgage, Charlotte, NC

• Initiate mortgage loan applications. Obtain credit reports, assess credit status,

evaluate appraisals, risk status and completeness of file

• Review property title, identify issues, obtain corrections and insurance

• Meet lender requirements and all deadlines

• Submit completed file on time to closing attorney

Head of Customer Relations 1990-2006

Tillman Enterprises, Charlotte NC

• Develop, organize and execute fund raising events for MS research

• Solicit financial and in-kind donations from businesses and individuals

• Maintain financial records

• Develop and maintain communication program with vendors and donors

• Set goals for team, monitor progress, report on progress

• Maintain relationship with North Carolina MS organization

Education/Certification

• C.N.A. – Northeast Medical Center #377981

• Nursing Prerequisites- CPCC 1995-1999

• Psychology/Ethics coursework UNCC 1995-2000

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