Administrative Assistant Manager
Resume:
BYRON TONIC
LANDOVER, MD 20785
MOBILE: 571-***-****
*****.*****@*****.***
Professional Experience:
Operations Coordinator/Executive Administrative Assistant Residential Operations
August 2012 to present
Vornado/Charles E. Smith Company
Provide superior administrative support to Vice President of Residential, Director of Residential, and Vice
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President of Operations/Commercial.
Schedule meetings, including arranging of meeting space, ordering supplies and coordinating meal delivery
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and set up.
Manage special projects as assigned to ensure a contribution to overall departmental objectives.
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Prepare travel arrangements.
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Manage, oversee, and maintain departmental Operations Manual and intranet postings.
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Provide telephone support: answering and screen telephone calls, record and deliver message in a timely
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fashion.
Coordinate training classes with management services and IT staff, and oversee set up.
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Maintain Tenant/Building files and project files accurately and efficiently.
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Coordinate with Property Administrators to maintain archive filing system; including inventory.
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Assist in planning and preparation of Departmental Meetings, including recording minutes as necessary.
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Perform research, run reports, and analyze reports with financial data.
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Timely and accurate processing of invoices for approval.
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Preparation and management of Expense Reports.
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Prepare check request.
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Maintain attendance records of staff and submit to payroll.
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Train on site residential staff regarding accounts payable programs.
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Work from on site locations as needed to fill in necessary staffing insufficiencies.
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Responsible for A/P and A/R for Residential Department to include supplemental property A/P.
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Training of on site property staff as needed in related property management software.
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Development of standard reports and complete training of the standard reports.
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Auditing of on site lease files, operational policy adherence, and vendor files.
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Audit of existing contracts for Residential properties for proper company guidelines.
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Review of existing Residential operations policies to confirm value add and efficiency.
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Executive Administrative Assistant 2009 to 2012
Knight Consultancy Group, LLC, Burtonsville, MD
• Was responsible for heavy calendar management, requiring interaction with both internal and external
executives and assistants, as well as consultants, to coordinate a variety of complex meetings.
• Answered phones and directed all incoming call to appropriate party promptly and efficiently.
• Communicated and handled incoming and outgoing electronic communications on behalf of President.
• Assisted with preparation of presentation materials.
• Reviewed and summarized miscellaneous reports and documents; prepared background documents and
outgoing mail as necessary.
• Prioritized and managed multiple projects simultaneously, and follow through on issues in a timely manner.
• Arranged travel schedule and reservations for executive management as needed.
• Worked closely with President to coordinate and launch hard copy or email campaigns to consultants, clients,
and potential clients.
Multi Site Property Manager 2007 to 2009
Hammond Residential Group, Atlanta, GA
• Managed a staff of 10 employees maintained at 3 different luxury multi family communities.
• Coordinated operations management of (33) unit property, (75) unit property, (30) unit property, (278) unit
property.
• Successfully maintained and controlled the budget.
• Collected and input rent.
• Managed approval of applications for residency using qualification criteria.
• Maintained and tracked staff scheduling.
• Maintained all collection of accounts.
• Expert in Accounts Payable and Accounts Receivable.
• Successfully negotiated and decreased concessions on current leases and increase in market rents.
• Increased property occupancy within 6 months 85% previously out lined for 1 year.
• Delegated effectively and supervised follow through.
• Directed staff with persuasive, fair, impartial standards, and established clear focus and direction.
• Provided ongoing staff training and Fair Housing Training.
• Managed consistently with Company policies and procedures.
• Consistently displayed knowledge and expertise of sound Management practices.
• Developed realistic plans to meet and exceed company goals and future needs.
• Successfully implemented and maintained Craigslist, Post lets, and other Real Estate traffic driving sources.
Business Manager/Co Property Manager
Stonemark Management, Atlanta, GA (through acquisition) 2003
to 2007
Focus Group, Atlanta, GA (employed through sale of all assets)
Managed a team of 3 employees at luxury (178) unit community, who were successful in returning the asset
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back to budgeted occupancy in 3 months, reducing vacancy loss by $50K.
Continued co management of an additional (236) unit property.
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• Successfully developed, maintained and controlled the budget.
• Managed collection and input of rent.
• Managed approval of applications using qualification criteria.
• Effectively hired and trained competent employees.
• Effectively presented, exchanged, and received information both orally and in writing.
• Analyzed and evaluated financials, providing written reports to substantiate analysis.
• Developed and implemented marketing plan and activities to boost resident retention and sales/leasing.
• Tracked and adhered to financial plan; making sound decisions that consider cost/benefit.
Acted as Co Property Manager in maintaining the physical asset, and maximizing the financial return from
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the asset, in accordance with the owner’s objectives on (236) units.
• Investigated tenant complaints regarding the malfunction of utilities, and inspected vacant units to determine
necessary repairs and maintenance.
• Assisted in the direction and coordination of activities involving office staff engaged in showing prospective
tenants available rental properties.
• Collected monies and completed lease forms outlining conditions and terms of residency.
• Was responsible for A/P and A/R reconciliation, collecting and logging any payments due and issuing
receipts.
• Assisted in the direction and coordination of maintenance staff engaged in repairing plumbing, electrical
malfunctions, painting apartments or buildings, and performing landscaping and/or gardening work, or
arranging outside contractors to perform work.
• Maintained active knowledge of property budget, and ensuring that expenses did not exceed allotted amount
per category.
• Was responsible for all marketing activities for the community, including advertising, promotions,
competitions; prepared community newsletter.
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Sr. Leasing Representative (500 units) 2001 to 2003
Summit Properties, Charlotte, NC
• Successfully implemented marketing strategies to increase traffic flow.
• Actively maintained all marketing outlets to include keeping on trend with new concepts.
• Had exceptional closing ratio maintained at no less than 56% closed.
• Managed team “Power Meetings” to encourage leasing staff.
• Was responsible for increased traffic flow from “in person” marketing approach.
Leasing Professional (742 units) 1999 to 2001
Trammell Crow Residential Services
Professional Skills:
Proficient with MS Office – Word, Excel, PowerPoint; Yardi, Jenark, MRI, PEAK, Rent Roll, AMSI, One Site,
IBS, Bizflow
Professional Affiliations:
• Nominated for “Who’s Who Among American Business Professionals”.
• Letter of Commendation from Property Owner for Performance in reducing Vacancy Loss and increasing
revenue.
• Certified Interior Designer.
• Licensed Realtor for State of Virginia
• Member Northern Virginia Association of Realtors
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