VP Technology

John Shedd ********@*****.***

EXECUTIVE SUMMARY

VP of Information Technology with extensive experience in Application Development and Maintenance, Production Support, Project and Portfolio Management, SDLC processes (Scrum, RUP, Waterfall), staff acquisition and development, and implementation of off-shore staff augmentation and managed service models.

Excellent leader and builder of high-performance teams, with the ability to set and lead toward a vision, by example, with hard work, open and honest communications, innovation, planning, repeatable processes, and a positive, energetic leadership style – winning hearts and minds. Additional background in consulting, project/troubled project assessments, implementation and execution of projects.

PROFESSIONAL EXPERIENCE

Catalina Feb 2009 - Present

VP of Information Technology – Delivery Management 2012

The Delivery Management Office is the central focus and interface with the Product organization and the Platform Development/Scrum teams on the delivery of new systems, features, platforms, and products to market. Introduction of a Chief Product Officer and Product Management Organization led to the creation of my current role of Delivery Management.

Leading Agile Transformation

Responsible for leading transition to Agile across the organization

Designed strategy, organized training, coaching, pilots, presented to exec leadership on direction, challenges, and successes

Organized an Agile Center of Excellence to socialize and continually improve our Agile process

Centralized Project Management Office

Responsible for Portfolio, Program and Project Management and the master schedule of initiatives. Active engagement in road mapping process with Product, Platform, and Operations.

Delivery of cloud based solutions like Workday HRIS, Salesforce.com and Sharepoint.

Project Management of all initiatives.

Capacity vs. Demand Management – workload balancing.

Release planning and coordination of implementations.

Produce timely project status reporting and weekly stakeholder deep-dive reviews.

Centralized Business Architecture

Paired with Product members and the frontline team responsible to capture and elaboration of vision and requirements, including User Experience (UX), User Stories, Workflow, Functional and Non-Functional requirements.

Participants in development team efforts to clarify and elaborate requirements.

Centralized Quality

Responsible for E2E quality assurance; Vision through Launch. Early involvement.

Chartered with building automation testing capabilities to improve quality and reduce cycle time.

Define, collect, measure, and report metrics and iteratively improve quality through those metrics.

Capacity Management

Responsible for a suite of partnerships; from tactical staff augmentation to strategic relationships and managed service partners.

Other Responsibilities

Participate in product planning and ideation.

Stage/Phase Gate process owner.

Capital Management of over $30M annual.

Qtrly Release and Roadmap Planning workshops keeping 3yr active view of enterprise roadmap.

Professional development, training and mentoring of team.

VP of Information Technology – Application Development 2009-2011

Provide the technology vision and leadership necessary to transform the key systems and services within a global organization. The position reported to the CIO and interfaced directly the executive leadership of five business units. Accountable for over 170 IT resources, and capital and expense budget of over $20M.

Direct a team of 100, in strategic system development initiatives for multiple business units and countries.

Designed, implemented and managed/governed a Global Development Center in Trivandrum India. This served as a lower cost staff augmentation for both new development projects and legacy support and flexed between 50 – 80 resources depending upon need.

Spearheaded extensive efforts to revitalize legacy systems and modernize systems development

Implementation of a Service Oriented Architecture (SOA) approach and toolset.

Introduction of Business Process Management and Workflow (Oracle BPM) into the fabric of all new system development efforts.

Mainstreaming of an Enterprise Service Bus (Oracle ESB).

Implementation of Continuous Integration and Deployment models and process.

Tasked with building an Enterprise Agility Strategy to more the organization toward Agile practices.

Reinstituting abandoned Project and Portfolio Management practices including the implementation of Clarity for total IT project and resource allocations, time-keeping and portfolio analysis.

Instituted Stakeholder Project review and a standard practice and format for reporting all project status to the executive leadership team.

Implementation of a Business Requirements repository (Blueprint).

Instituted a Center or Excellence to drive best practices for each of the following: Project Management, Business Analysis, Total Quality and Software Development.

Responsible for Systems Development and Delivery, as well as Support and Maint for multiple business units.

Scored one of the highest Employee Engagement Scores in the company in 2011.

Home Shopping Network Jan 2003 – Feb 2009

OVP of Information Technology

Directed the strategic and tactical efforts of the Order Processing and Oracle PeopleSoft (HR/Finance) Applications Development, Support and Maintenance organization. Accountable for over 50 IT resources, and capital and expense budget of over $3M.

Directed the upgrade of a 2000 seat, 24x7 Siebel Call Center (Oracle CRM). The project included an RFP process for selecting and partnering with a vendor with upgrade expertise, software upgrade, HW procurement, Call Center Change Management, Java Back Office upgrade, Crystal Reports upgrade, and a strategy for a phased implementation and syncing of systems during the roll-out phase.

Led the development of the Credit Card Authorization system for HSN to handle high-volume transactions and high availability demands.

Acted as a change agent for the organization by championing a common, PMI based project management and Rational Unified (RUP)/ Iterative based systems development methodology. Educated and gained buy-in from senior executives, and developed training for the IT organization.

Participated in IT Steering Committee with HSN Executive Leadership to set direction and priority on initiatives.

System Integration Partners, Inc. Jul 1997 – Dec 2002

Managing Principal

Founded a boutique systems integration company with over 30 IT resources, and capital and expense budget of over $5M. Responsible for all aspects of running the business, as well as providing consulting services for a select set of clients personally.

Performed Business Development and Program Management for multiple national clients, through the management of 4 geographic Practice Leaders: Los Angeles, Dallas, Raleigh, and Kansas City.

Directed the development of a CRM “Medicare Call Center” for Blue Cross Blue Shield of Florida.

Worked with a Health Care and Finance Administration (HCFA) representative, as well as BCBSFL accounting, to manage project financials.

Java based implementation using IBM Call Path software and Telephony.

Introduced RUP Methodology and Use Case approach to requirements, design and testing.

Managed team of 30 AIX, Windows 95, C++, Visual C++/MFC, and Encina/DCE developers in the development of a “Customer Acquisition” system for Liberty Mutual Insurance Company.

Clients included AIG Insurance, Fujitsu, Cerner Corp., FujiFilm, Walter Industries, Blue Cross Blue Shield of Florida, and others.

IBM Global Services Apr 1995 – Jun 1997

Principal, IBM Global Services

Directed an Object Technology practice while performing as an Object Technology Consultant for multiple IBM customers.

Acted as Chief Architect and Associate Project Manager for the deployment of the “Claims” and “Customer Acquisition” applications for Liberty Mutual Insurance. The project reached a staff count of 250 managers, developers, testers, documentation specialists and business analysts at peak.

Led technical team, in conjunction with IBM Insurance Process Re-engineering Consultants, in a 20 week Business and Technical Transformation effort. Participated in the business transformation of the Claims process, Customer Acquisition process, and Technical Infrastructure areas of the business.

Conducted a study with United Health Care to determine the effectiveness, robustness, usability and overall completeness of the Object Oriented development environment and being used by UHC. The process included reviewing hardware, software, network, methodologies, procedures, tools, staffing, and staff training.

Conducted a study for Smith Barney to determine the viability of a project, proposed by IBM, to Smith Barney. Led a small team that reviewed business goals, proposed technology, and produced recommendations to enhance the likelihood of success. Managed from initiation of engagement through delivery of proposal.

Kash n’ Karry Food Stores, Inc., Tampa, Florida 1989 - 1995

System Development Manager

Led the development and support of Mainframe and Client/Server applications. Change Agent in the introduction of Client/Server computing and Object Technology into organization.

Independent Consultant, Tampa, FL 1986 - 1989

Sr. Programmer Analyst - Mainframe

CAP GEMINI DASD Consulting, Tampa, FL 1984 - 1986

Programmer/Analyst - Mainframe

Affiliated of Florida, Inc., -Wholesale Grocery,Tampa, FL 1979 - 1984

Programmer/Analyst - Mainframe

Lead Computer Operator - Mainframe

Damon Clinical Labs, Tampa, FL 1978 - 1979

Lead Computer Operator - Mainframe

Johnson Drug Company, Tampa, FL 1977-1978

Computer Operator - Mainframe

Awards and Education

1993 Computerworld / OMG "Best Distributed Object Application" Award

1996 IBM “Customer Champion Award” – Liberty Mutual Insurance Corporation

1997 IBM “Engagement Excellence Award” – Liberty Mutual Insurance Corporation

2010 Tampa Bay Technology Forum – “Technology Company of the Year”

2011 InformationWeek Ranks Catalina 5th Out of 500 Tech Business Firms

2012 Tampa Bay Technology Forum – “Technology Company of the Year” runner-up

B.S. Information Systems Management, University of South Florida, Tampa, FL

Golden Key National Honor Society

Beta Gamma Sigma Honor Society

Tampa Bay Technology Forum – Board Member

ITIL Foundation Certified

Six Sigma Lean Professional

Six Sigma Change Management Specialist

Certified Scrum Product Owner

Project Management Professional (PMP) (not active)

Member of Project Management Institute (PMI since 2000)

Life Health & Variable Annuity (215) Licensed (not active)

Property & Casualty (220) Licensed (not active)

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