Customer Service Manager

[pic] AJAY KINH

Mobile: 880******* Email: ***********@*****.***

BRIEF INTRODUCTION

I am a Bachelor of Hotel Management (BHM) Graduate from Army Institute

of Hotel Management and Hospitality Services

EMPLOYMENT OBJECTIVE

To work in a professional and competent environment that enables me to cope

with the emerging trends and technologies to widen the spectrum of my

knowledge that will add value to the Individual and Company's growth. As a

result of studying BHM- Hospitality services and working in the fashion

industry for more than four years in India. I am now seeking a better

employment opportunity which will make a good use of my expertise, either

in part or full.

STRENGTHS-SKILLS-ABILITIES

. An open-minded individual with a flexible approach to work. Able to

work well in a group or on own initiative.

. Wide experience in sales and operations in the field of fashion

retail. Takes pride in producing excellent work and can accept

constructive criticism. Organized and can work under pressure in a

busy environment.

. Significant ability to patiently understand and interpret subordinates

or Team's requirements and fulfilling them accordingly.

. Ability to build a sense of responsibility in team members and always

keep their motivation high to boost sales and their performance

EDUCATION

School/College Course/Std. Board/University Percentag

e

Army Institute of Hotel Bachelors of Hotel Bangalore 66%

Mgmt., Bangalore Mgmt. (2007) University

K.V. M.E.G. & Centre, 12th Std (2002) C.B.S.E. 62%

Bangalore

K.V. Cantt., Lucknow 10th Std (2000) C.B.S.E. 63%

EMPLOYMENT HISTORY

Store General Manager - ZARA (April 2013 - Present)

Job Profile:

I have been working as Store general manger with ZARA, since April 2013 and

handling their biggest store in India at Ambience Mall, Gurgaon

It's a new concept store with an area over 50,000 Sq. Ft. My team comprises

of 2 deputy managers, 1 department manager, 2 assistant managers, 6 leaders

and 41 sales assistants

Cluster Manager - PUMA ( November 2012 -April 2013)

Job Profile: Got the responsibility of handling 4 stores in Delhi NCR

region.

P & L Sheet

Periodic Stock take

Manager Reviews and merchandise analysis

Coaching and mentoring the team

Reviewing Team's performance

Data Management and working on KPI's

Store Manager - PUMA @ PACIFIC MALL ( Oct 2011 - Nov 2012)

Job Profile:

I have been working with PUMA since Oct 2011 and Handling Puma store at

Pacific Mall. It's a 3500 Sq. Ft. store.

Prior to this I was handling CATEGORY "C" store at Vasanth Vihar, PVR

Priya. I have been given Pacific store later seeing my performance. Pacific

Store is a Cat A store with high turnover and ranked number 2 after CP puma

store among 42 company OnO stores

? Gained exposure in managing retail operations with key focus on

Retail KPIs & customer delight by ensuring optimal utilization of

resources.

? Skilled at interacting with Merchandisers, Product Planning &

Sourcing with regard to generating & processing orders and with Warehouse

to ensure shipment delivery on time.

Following are the Key Functional areas:-

. Stock Management

. Store Audits and Reconciliations

. Pilferage & Inventory control

. Contribution Reports

. Merchandise Analysis - Make Sell Through Analysis

. Visual Merchandising

. Staff Productivity Index and Development

. Training

Achievement:

. Awarded Best store of the region in North and East in 2012

. Nominated for Best store Manager among 3 from Northern and eastern

region

. Chosen for Official Trainer by Training department for training other

store teams

STORE MANAGER - JACK & JONES, VERO MODA,ONLY, PIECES (Bestseller Retail

India Pvt Ltd) @Ambience Mall, New Delhi (Nov 2010- Sep 2011)

Job Profile:

Setting up and managing the entire store operations of the 4500 sq ft multi

brand store. Handling 4 individual brands Jack & Jones- Men's, Vero Moda-

Women's, PIECES- Women's Accessories & ONLY- Women's. Ensuring that the

store always looks the best in terms of cleanliness, atmosphere and

replenishment of stock at all times. Leading the store's sales team and

encouraging them to push sales resulting in successfully achieving monthly

sale targets and contributing to each BRAND'S Visual Merchandising and

Marketing functions. Handling accounts and preparing daily sale related

reports and reporting the same to Company's headquarters in India and

Denmark.

Have Opened 5 stores with the Store Roll Out team in Mumbai and Delhi NCR

I handled a team of 13 members, including 2 Floor Managers for all the 3

respective Brands.

Performance: Awarded with the Best store and Team all over the North

region 2010- 2011

Have been selected among all North region Shop Managers to attend RAI's

seminar @ Taj Mumbai on "Customer Service" April 2011

Asst. Store Manager - Jean Paul Gaultier @ UB City, Bangalore (Aug 2007-

Sep 2009)

Job Profile:

Jean Paul Gaultier is a High end Luxury brand; The Brand has come to India

with TSG International.

Providing exceptional customer service including answering questions and

assisting customers choose the right outfits, handling returns and

complaints by clients, ensuring the store is clean, well organized and

properly merchandised at all times. Responsibility to make sure that store

policies, procedures and controls are followed, as well as planning,

organizing, and delegating work among staff. Successfully training junior

staff members to maximize sales, preparing weekly sales report, cash

handling and dealing with the payments.

. Organizing promotional activities and events

. Follow up with the customer's database and keep them updated about any

happenings such as events, promotions, offers, etc.

. Tie-up's with corporate sectors

. Give merchandise feedback to Buyer's

FASHION CONSULTANT - Jean Paul Gaultier @ UB City, Bangalore (Aug 2007 -

Sep 2009)

Entered Retail Industry and Joined Jean Paul Gaultier as a Fashion

Consultant

PERSONAL PROFILE

Name: Ajay Kinha

Father's Name: Sh. Ved Parkash

Mother's Name: Smt. Savita

Education: Bachelor of Hotel Management

Date of Birth: 26th Jan 1985

Interest: Travelling, Sports, Outdoor activities and Interacting with

people

Languages' Known: Hindi, English & French (Basics)

(Ajay Kinha)

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