Customer Service Sales

Olivia Coletta ***

Beach Blvd.

**********@*****.***

Hamilton, ON

L8H 6W4

SKILLS AND QUALIFICATIONS

. Over 8 years experience providing customer service

. Keyholder and Management experience

. Work both independently and as a team member, led a team of up to 5

customer service representatives during every shift

. Quick learner who enjoys learning new things, learned safety protocol

achieved top sales targets in safety ware during first month

. Experience operating a cash register and processing cash, credit and

debit payment as well as using a POS system

. Strong computer skills with knowledge of Microsoft Office ( word,

excel, PowerPoint), effectively utilizing the internet, and social

media

RECENT EXPERIENCE

Community Room Fortino's (Plain's Rd.), Burlington, ON 2014

Assistant Responsible for assisting the Community Room

Manager with various events including meetings,

NFP groups, children's birthday parties and

adult cooking classes

Menu planning for events that include catering,

ordering and delivering food to CR clients

Assist in maintenance, cleanliness and

sanitation of the Community Room

Effectively respond to customer inquiries and

requests while maintaining courteous service

Preparing food/ingredients for cooking classes

and children's parties

Keyholder/Custome Mark's Work Wearhouse, Grimsby, 2012-2013

r Service ON

Coordinator Responsible for opening/closing store,

Completed daily paperwork including daily

printouts for debit machines, and breakdown of

department sales

Interacted with business accounts assisting

with fitting product, completed special orders, 2012

receiving orders and following up with

Key businesses

Holder/Manager Managed sales team of up to 5 individuals at a

time

Assisted customers, addressed customer

complaints or issues

Change Lingerie, Toronto, ON

Keyholder/ 2011-2012

Manager Responsible for opening/closing store,

Completing daily, weekly, biweekly and monthly

reports,

Maintained store appearance, created visually

appealing displays 2011

Assisted in training new employees and created

schedules

Working knowledge of POS system, ordering

supplies, receiving and sending stock.

Keyholder/

Assistant Manager The Artisans' Gallery by Forks Road Pottery, 2011

Grimsby, ON

Responsible for maintaining inventory

creating and filing necessary paperwork to run

a successful business

Directly deal with Artisans associated with the

Gallery as well as finding new talent to add to

the store. 2009-2011

Working storefront, providing extensive

customer service

Keyholder

Claire's Acccessories, Toronto, ON

Responsible for opening/closing, sales, product

knowledge

customer service 2008-2010

Customer Effectively setting up store merchandise using 2007-2008

Service/Cashier Plan-O-Gram 2006-2007

assisting with management duties

Sugar Mountain, Toronto, ON

Responsible for opening/closing

Product knowledge

General cleaning duties

Assisting with management duties

Seneca College Bookstore, Toronto, ON

Assist students in locating textbooks releated

to their specific field/course

Answering phone inquiries on stock and

merchandise

Ringing through customer's orders in a timely

fashion, using POS system

Setting stock out on floor

Additional Experience

Mun Hing Restaurant, Grimsby, ON

Subway Sandwiches and Salads

Ray's Food Basics

EDUCATION

. OSSD received June 2008

References made available upon request

Contact this candidate