Manager Customer Service

D EBORAH MARINO

*** ****** **** ******** ***** Palm Beach, FL 33411 561-***-****

Email: *******@***.***

Qualif ications & Professional Skills

20+ years’ experience in Office Administration & Customer Support Services

Proficient in Bookkeeping and Customer Support Services

Focused Administrative abilities offering significant experience and effective support to all levels of

management

Superior multi-tasking abilities involving organization, time management,oral & written communication, and

successfully meeting deadlines

Self-starter with initiative and drive, capable of taking on responsibilities and challenges with a positive “can

do” attitude and desire to achieve success

Excellent eye for detail and highly skilled in setting priorities with a strength in recognizing, analyzing, and

solving problems

Superior interpersonal skills with a proven history of handling confidential information with utmost discretion

and confidentiality

Proficient in all word processing software packages, as well as Windows 7, Windows XP, Microsoft Office 2010,

Outlook, Power Point, Publisher, Act, Excel, and QuickBooks Pro 2010, Adobe, Credit Bureau, Jenark software,

Building link software

Can change hats – easily and comfortably

Always happy to be a team player or work independently

Additional Knowledge, Skills and Abilities

Accounts Payable/Receivable Weekly Payroll Credit &Collections

Statement Billing Expense Control Account

Management

Account Reconciliation Month-end Closing Human Resources

Staff Training & Supervision Customer Service Client Relations

Work Histor y

2012 –2014

Sun and Surf Condo Association Inc. - Executive Administrative Assistant

Since 1976, Sun and Surf Association Inc. Condominium, Administrative duties for the General Manager and the Association for 249 unit owners.

• Preparation of sales & leases plus bank and personal references create certificate of approvals for purchase and lease also for the

buyers and title companies, input all new and purchase an lease into Building Link software. Retived all recorded deeds from the Clerk

of Court.

• Official mailings –in-house for all unit owners

• Make sure all contractors have certificates of insurance

• Check for permits on the Town of Palm Beach County

• Dispatch calls for maintenance plus follow up and create all work orders for 249 unit owners

• Trouble shoot problems for unit owners

• Keep track of storage keys for both buildings

• Enter maintenance work orders close out work order after completion of work

• Exterminator for all unit owners

• Pull security program pint out for each day

• Answered all incoming calls

• Correspond via phone, internet and verbally with 18 board members

• Call vendors for repairs for both buildings

• Payroll

• Assist General Manager on getting quotes for both buildings

• Human Resource

• Balance credit card statement

• Code all account payables

• Flinging record keeping

• Open all mail

• Bank Deposit log’s

• Aid in organization of building projects

2011 – 2012

Emory Master Association Inc., West Palm Beach, FL – Assistant Property Manager/ Charge Book

keeper

Since 1989, Emory Master Association Inc. Condominium retirement over 55 Community managers all the condominiums

• Full Charge Bookkeeper/Assistant Property Manager

• QuickBooks and excel/ A/P, A/R, P/R plus general ledger posting prepare payroll for 13 employee’s handle Master

checking plus seven different Villas

• Work with various vendors, such as building management, Handle all the new home owners prepare all document

(Estoppels, Rental application plus Sale) Handle all collections for the first 90 days prepare collection letter’s. Prepare

documents after the 90 days for the Attorney.

• Processing and post all check for Condo maintence for 492 residence’s

• Oversee general office administration and office management to ensure smooth functioning for all general office

conditions

• Paid all 941 taxes for all employees.

• Running daily reports form quick books. Assistant 492 residents with any complaints or problems trouble shooting,

oversee staff.

• Work as an Office Manager. Handle seven different boards plus the Master board.

2007 – 2009

Castle Management Inc., West Palm Beach, FL - Assistant Property Manager

Since 1980, Castle Management provides professional property management services to hundreds of Florida Community Association, relying on a

philosophy of personal attention, a tradition of high ethical standards and a team of professionals dedicated to serving properties effectively,

economically and with superb Customer Care over 55 Community.

• First point of contact with all residents and business associates, and acting as the representative on behalf of the Property

Manager

• Create work orders to resolve work order complaints for 449 home owners,

• Maintaining Association’s general files and binders – keeping information current

• Assisting Directors with correspondence and administrative tasks, Supervise all Staff, Input all payroll and set-up benefits

• Creating and posting notices, including HOA board meeting notice Agendas and committee meeting notice

• Maintenance of all correspondence for the property manager

• Maintenance of homeowners’ database and homeowners’ files

• Creating spreadsheets

• Compile data & prepare real estate packages

• Prepare architectural review application & process as required; inspection of all the homeowners’ architectural selections

upon completion

• Prepare and process violation notices

• Order office supplies and maintain inventory

• Processing all mail and coding for A/P and A/R

• Attend Annual Meeting and Election

• Gather all Bids for Property Manager

2005 – 2007

Future Screen and Construction Inc., West Palm Beach, FL - Office Manager

Screen enclosures, screened patios, fencing, aluminum roofs and gateways

• Responsible for payroll, interviews, benefits set up, A/P & A/R

• In put all new customers on Act! 6 software collecting on all past due accounts and preparing all permits and Notice of

Commencements.

• Oversee all Staff. Handled all employee applications and complaints and grievances, and terminated and promoted staff.

2004 – 2005

All State Insurance, West Palm Beach, FL - Sr. Customer service Representative

The Allstate Corporation is the nation’s largest publicly held personal lines insurer. A Fortune 100 company, with $133 billion in total assets,

Allstate sells 13 major lines of insurance, including auto, property, life and commercial. Allstate also offers retirement and investment

products and banking services. Allstate is widely known through the "You're In Good Hands With Allstate ®" slogan. Allstate was founded in 1931

and became a publicly traded company in 1993.

• License 440 Responsible for selling Auto and Homeowner’s Insurance

2001 – 2004

Rinker Materials, West Palm Beach, FL - Administrative Credit Analyst for Credit Manager

Through Rinker Material's Concrete Pipe Division, CEMEX is a leading producer of concrete pipe and box culverts in the United States, including

Rinker Stormceptor, a storm water separator that efficiently removes sediments and hydrocarbons from storm water run-off and stores the

pollutants for safe and easy removal.

• Report all employee issues to the Credit Manager

• Prepare monthly reports on Microsoft Excel

• Maintain return checks A/R and cash reports on excel

• Prepare monthly Attorney reports on excel

• Prepare salesman aging reports

• Responsible for approving all credit applications

• Filed all Liens and process all paperwork

• Prepare and notarize all the documents to be sent to Attorneys

• File all Notice of Commencements

1993 – 2001

Imports and Exports, Fleet Bank, Boston, MA- Sr. Letter of Credit Professional

In 1903, The Massachusetts Bank merged with The First National Bank of Boston amidst a wave of consolidation in the banking industry at the

turn of the century. First National, founded in 1859 as Safety Fund Bank, changed its name in 1864 when it joined the national bank system. After

a year operating as The Massachusetts First National Bank of Boston, the combined firm dropped the usage of "Massachusetts" in the name.

A Letter of Guarantee often helps firms conduct business with parties they would never normally get the chance to deal with. Many suppliers will

often choose to do business with customers that have a letter of guarantee because it eliminates the risk that they will not receive the

appropriate payment for the goods that they are selling.

International Trade & Banking Services Advise, amended, pay of refinance highly complex letters of credits, and handle a portfolio

of fifty clients totaling 5 million dollars. Small Business and Middle Market companies book and maintain banker’s acceptance

Created under clean acceptance with a single workstation mode. Knowing guidelines of Federal Reserve Acceptance Regulations

Ensure compliance with local Federal and International Chambers of Commerce Regulations, and confer with law office

Relationships with loan officers, service small businesses, middle market, large corporate. Some of the customer that I had were:

LL Bean, Joan’s Apparel, Wear Guard.

1999 to 2001 Hale Trans. Transport, Inc., Medford, MA Office Manager

1990 to 1992 Fleet Bank, Boston, MA Agency Auditor

1987 to 1989 Fleet Bank, Boston, MA Sr. Collection Specialist

1985 to 1987 Fleet Bank, Boston, MA Sr. Credit Card Fraud Specialist

1984 to 1987 Fleet Bank, Boston, MA Sr. Credit Card Specialist

1982 to 1984 Fleet Bank, Boston, MA Sr. Customer Services Specialist

Education & Special Appointment

Newbury College - General Business Courses

Notary Public

Course Completion Certificate On-Time On-Target Manager

Reference Furnished Upon Request

Contact this candidate