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Customer Service Medical

Fresno, California, United States
July 27, 2014

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Destiny Gallegos

**** *. ***** *** *** ***, Fresno, CA 93722

Cell: 559-***-**** -


Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and

colleagues. Flexible and hardworking with the drive to succeed. Committed and motivated Administrative

Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor

and great initiative.


Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail


Time management

Professional and mature

Strong problem solver

Dedicated team player

Strong interpersonal skills

Understands grammar


QuickBooks expert

Medical terminology

Schedule management

Billing and coding

Workers' compensation knowledge

Patient charting

Insurance eligibility verifications


Increased office organization by developing more efficient filing system and customer database protocols.

Received a merit raise for strong attention to detail, exemplary customer service and team-player

attitude.Promoted to Diet Clerk after three months of employment.


Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume



Investigated and analyzed client complaints to identify and resolve issues.


Managed daily schedulesAdministration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and

billed accordingly.

Data Preparation

Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in

designated areas according to alphabetic and numeric filing system.

Patient Assistance

Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.



October 2009 to February 2012

Sweet River Grill and Bar - Clovis, CA

Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current

menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and

serving customers in a timely, friendly manner.Effectively communicated with kitchen staff regarding customer

allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each

food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash

drawer.Correctly calculated charges, issued bills and collected payments.Checked in deliveries and signed off on

products received.Politely answered phones promptly and recorded and confirmed reservations.

Tray Service Assistant/Diet Clerk

February 2012 to October 2013

St Agnes Medical Center - Fresno, CA

Reviewed records and assessed the nutritional condition of at-risk residents, including those with unplanned

weight changes.Coordinated nutrition care with other members of the health care team and delegated

responsibilities.Devised meal plans in line with patients' age, gender, diagnosis, cultural background and

religious practices.Encouraged clients and caregivers to follow recommended food guidelines for well-balanced

diets.Researched and identified nutritional components of foods, diets and menu choices.


High School Diploma : 2009

West Park Charter Academy - Clovis, CA, United States

Graduated a year early with a GPA of 4.00

Keyboarding Certificate : Business Department, 2010

Clovis Adult - Clovis, CA, United States

49 gwpm words per minute with 4 errors on a five-minute timed test on material of average syllable intensity.

Medical Office Specialist Degree : Medical Office Specialist Program, 2013

Kaplan College - Clovis, CA, United States

Certificate of Recognition for Perfect Attendance

Dean's List with a grade point average of 4.00

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