Customer Service Medical
Resume:
Destiny Gallegos
**** *. ***** *** *** ***, Fresno, CA 93722
Cell: 559-***-**** - *****************@*****.***
Summary
Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and
colleagues. Flexible and hardworking with the drive to succeed. Committed and motivated Administrative
Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor
and great initiative.
Highlights
Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Self-directed
Time management
Professional and mature
Strong problem solver
Dedicated team player
Strong interpersonal skills
Understands grammar
Proofreading
QuickBooks expert
Medical terminology
Schedule management
Billing and coding
Workers' compensation knowledge
Patient charting
Insurance eligibility verifications
Accomplishments
Increased office organization by developing more efficient filing system and customer database protocols.
Received a merit raise for strong attention to detail, exemplary customer service and team-player
attitude.Promoted to Diet Clerk after three months of employment.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume
environment.
Research
Investigated and analyzed client complaints to identify and resolve issues.
Scheduling
Managed daily schedulesAdministration
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and
billed accordingly.
Data Preparation
Prepared medical records packets for insurance reviews of procedures and fees/services justification.
Medical Records
Reviewed medical records for completeness, assembled records into standard order and filed records in
designated areas according to alphabetic and numeric filing system.
Patient Assistance
Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.
Experience
Hostess/Waitress
October 2009 to February 2012
Sweet River Grill and Bar - Clovis, CA
Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current
menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and
serving customers in a timely, friendly manner.Effectively communicated with kitchen staff regarding customer
allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each
food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash
drawer.Correctly calculated charges, issued bills and collected payments.Checked in deliveries and signed off on
products received.Politely answered phones promptly and recorded and confirmed reservations.
Tray Service Assistant/Diet Clerk
February 2012 to October 2013
St Agnes Medical Center - Fresno, CA
Reviewed records and assessed the nutritional condition of at-risk residents, including those with unplanned
weight changes.Coordinated nutrition care with other members of the health care team and delegated
responsibilities.Devised meal plans in line with patients' age, gender, diagnosis, cultural background and
religious practices.Encouraged clients and caregivers to follow recommended food guidelines for well-balanced
diets.Researched and identified nutritional components of foods, diets and menu choices.
Education
High School Diploma : 2009
West Park Charter Academy - Clovis, CA, United States
Graduated a year early with a GPA of 4.00
Keyboarding Certificate : Business Department, 2010
Clovis Adult - Clovis, CA, United States
49 gwpm words per minute with 4 errors on a five-minute timed test on material of average syllable intensity.
Medical Office Specialist Degree : Medical Office Specialist Program, 2013
Kaplan College - Clovis, CA, United States
Certificate of Recognition for Perfect Attendance
Dean's List with a grade point average of 4.00
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