Customer Service Human Resources

MaKayla Tyndal

*** ***** **** ****?

Lawrenceville, GA 30045?

201-***-****

*********@*****.***

http://www.linkedin.com/pub/makayla-tyndal/46/ab2/8b4

EDUCATION:

Georgia State University, J. Mack Robinson College of Business, Atlanta,

Georgia

Bachelor of Business Administration- Human Resources Management, December

2014

Overall GPA: 3.0/4.0

Relevant Courses: Compensation, Hospitality Human Resources Management,

Human Resources Management, Human Resources Selection, Managerial Decision

Making, Operations Management

EXPERIENCE:

JCPenney's, Buford, GA

May 2014- Present

Customer Service Specialist

. Makes suggestions and solve problems regarding customer's accounts

. Seeks out and absorbs product knowledge to deliver enhanced customer

experience

. Actively listens to customer issues in a calm manner to resolve

problems

. Proactively approaches customers in a friendly manner to determine how

best to provide service

General Services Administration, Atlanta, GA

July 2012-May 2013

Student Intern, Program Analyst

. Answered phones

. Communicated with internal and external customers via phone, email,

and fax

. Processed top-level security clearance contractor lists

. Generated reports using MS Office programs (Excel, PowerPoint, Word)

. Scheduled meetings and on-site training sessions

. Maintained and archived all related paperwork for leasing measures

reports.

Macy's, Atlanta, GA

October 2012-May 2013 Sales Associate

. Worked as a team player in a fast-paced environment

. Worked with customers to resolve order inquiries and product returns

. Provided friendly, professional, and courteous customer service

Macy's, Atlanta, GA

November 2011-March 2012

Sales Associate

. Assisted in floor moves and merchandised floor to departmental

standards

. Processed orders in a fast-paced environment.

SKILLS:

Microsoft Office (proficient in Word, Excel, Power Point, and Access)

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