Customer Service Front Desk

AQUANITA FRAZIER

602-***-****; *********@*****.***

Objective

In search of a position allowing for parlay of demonstrated organizational, customer service, communication, and leadership skills proven by years of work experience.

Profile

Motivated, enthusiastic, persistent, reliable, success oriented, coachable and caring; organized professional who is accustomed to handling sensitive, confidential information; enjoys working in fast-paced environment; able to maintain a sense of humor under pressure; poised and competent, capable of working independently as well as collaboratively; strong customer service and problem solving skills; excellent team building skills.

Professional Experience

State Farm - Phoenix, AZ

ILR Claim Associate- September 2013 to July 2014

Receive claims and ensure prompt routing to other claim handling teams.

• Communicate with customers and associates over the telephone, mobile app, click-to-chat, and Internet reporting

• Gather and document loss information

• Work in a collaborative team environment to handle a large volume of claims and telephone calls

• Use State Farm claims systems and other technologies to perform job duties

Arizona Department of Economics and Security -Tempe, AZ.

Program Service Evaluator 3 -Mar 2011 to Aug. 2013

• Experienced with basic Federal, State and agency statutes, rules and regulations applicable to the public assistance programs;

• Utilized verbal and written communication to apply laws, statutes, rules and regulation and to prepare and respond to various requests from customers;

• Develop effective working relationships with community resources, other state agencies and internal staff members;

• Knowledge of interviewing and customer service techniques in order to determine eligibility

• Conducted face to face interviews with potential individuals in order to determine eligibility for state benefits and other community social services

Cleveland Municipal School District – Cleveland, OH.

Substitute Teacher- Dec 2008 to Feb 2011

• Adapted teaching to individual needs of students

• Created an effective classroom environment that is conducive to learning in the unique setting and is appropriate to the age and maturity level of the students

• Displayed commitment to hands-on and integrating curriculum into positive personal, social and emotional self-improvement outcomes.

• Identified individual learning styles to promote academic success

• Planned and implement lessons

Adult Parole Authority – Cleveland, OH,

Word Processing Specialist 2- Nov. 1999 to July 2008

• Operated word processing equipment and software to create database to produce and or merge complex, technical, legal, statistical and confidential material from written copy, and oral instructions

• Prepared court documents and reports in a timely manner in order to meet deadlines

• Instrumental in day to day front-office operations and provided impeccable customer service:

• Acted as a liaison between clients, Parole officers, visitors and supervisors

• Helped to maintain a positive work environment by utilizing problem solving skills

• Gained the respect of those whom I have come in contact with.

• Executed task and instruction with minimal supervision

• Acted as trainer for front desk procedures and operations

Education

Walden University

Master of Education with specialization in Enrollment Management

Expected December 2014

Capital University – Cleveland, OH.

Bachelors Degree in Professional Studies

Received May 2007

References available upon request

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