Sales Customer Service

Joe L. Thomas

**** ******* **.

Irving, TX *****

Cell: 682-***-****

Email: *********@*****.***

CAREER OBJECTIVE SUMMARY

An accomplished producer and self-starter professional with exceptional sales, customer service, and

Management expertise, who has proven to work successfully within quickly changing environments. I am

a difference maker, a natural leader, and an absolute asset for building and maintaining business

excellence. I am determined to find my lifetime goal oriented career position that allows me to use my

knowledge and skills but also affords future opportunities for career as well as personal growth.

PROFESSIONAL EXPERIENCE

Vendere Partners: 2/2013 to 6/2014

Business Development Manager

Collaborate with CIO’s / IT Directors about current IT Initiatives and Directives.

Perform analytical alignments of Data Infrastructure to ensure proper balance of bandwidth.

Advise clients/prospects on operating procedures for upcoming Manage Services Projects.

Safety-Kleen Inc: 5/2011- 2/2013 Account Executive

Business growth of 34% by placing Safety-Kleen products in un-penetrated businesses thus expanding

our market share.

Performed at 100% quota goal and recognized as the Top Performer 7 out of 9 months.

Beat the company record from 29% to 42% new Customer Acquisitions in a six-month span while

maintaining a Closing Ratio of 97% of Current Customers.

Methodically made an average of 140 calls daily with the focus on Area Penetration and Customer

Expansion while receiving an average of 50 inbound Current Customer Calls.

Generated approximately $300,000 in revenue with $110,000 being new customer acquisition in a

nine-month period.

ADT Security Services: 4/2008 - 5/2011

Sales/Service Specialists

Hand picked to train and mentor new hires and underperforming executives.

Ranked #2 out of 80 Inside Sales Executives in 2008-2009 for outstanding metrics in closing ratio, install

volume, total sales, and revenue generation.

Achieved Ring of Honor Accolades in record fashion.

7-time recipient, Monthly MVP Award.

Consistently in the top 10% in sales throughout tenure.

Integrity Floors: 2/2005 - 4/2008

Sales Manager

Trained a sales team of 20 in the area of refined networking and internet sales objectives to over

achieve quotas and revenue guidelines.

Enhanced and mentored company strategies for improved efforts in customer service and business

relationships.

Produced team growth in sales and customer relations by 34%

Poly-America: 6/2003 - 2/2005

Quality System Tester

Fabrication System Operator and tester for machines that produced polypropylene products using a

liquid plastic extruder that prepared and transformed material into household plastic goods for

distribution in the United States.

Analyzed schematics for calibration devices for laboratory testing procedures.

Performed ritual input and output readouts and calculations for manufacturing specifications.

Ran tests to inspect and insure quality specification guidelines.

Interior Solutions: 3/1999 - 6/2003

Sales Manager

Trained and refined my Sales Team to effectively demonstrate an elaborate line of commercial office

furniture products to major corporations.

Appointed to nurture and manage our most coveted customers and new product lines.

Utilized Autocad for designing and layouts.

Supervised Inbound Internet calls while exceeding quota expectations.

Set the standard in Sales Growth in 2001-2003 while doubling area penetration and volume.

SOFTWARE/SYSTEM SKILLS

AS 400

Salesvue

Microsoft Word/Office/Excel/CRM

Power Point

Mastermind

Autocad

Sales Force

QUALIFICATIONS

Maintained top 3% sales performance for entire career.

Expert closing techniques and strategies with proven results.

Professional Customer Relation techniques.

Award winning supervisory skills.

Completed advanced training seminar for Business Development from Zig Ziglar team.

EDUCATION

Industrial Technological Certification, Bill J. Priest Institute 1994-1995

Achieved 3.6 GPA.

Computer Field Maintenance Certification, Texas State Technical Institute 1989-1992

Achieved 3.2 GPA.

NOTABLE ACCOMPLISHMENT

Received Certificate of Completion for “One Minute Manager” & “Sales Pro” by Ken Blanchard training

team.

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