Customer Service Representative
Resume:
Y. Jones Page *
Yolanda Jones
*** ****** ****, ******, ** 18040
803-***-**** (mobile)
**************@*****.***
CUSTOMER SERVICE PROFESSIONAL
Over 15 years of experience providing administrative and customer relation and
•
Profile
customer support.
• Proficient in a range of computer applications including Microsoft Office.
• Proven ability to efficiently plan and manage multiple assignments to meet
established deadlines.
• 10 years of alpha/numeric data entry with 18,000 key strokes per minute.
• Excellent organizational skills, accuracy and attention to detail.
• Experience in a fast paced environment.
• Extensive experience in planning and coordinating the department's administrative
functions
CoreLogic October 2012 –Present
Employment
450 E. Boundary Road, Chapin, South Carolina
Document Processor
1. Send out recorded documents to borrowers, customers, and
custodians that are on multiple task lists.
2. Ensure all documents are recorded by the county.
1. Maintain quality control/satisfaction.
Amazon October 2011 – May
4400 12th Street, West Columbia, South Carolina 2012
Warehouse Associate
3. Sort and place product in proper rack locations.
4. Accurately assembles orders and prepares goods for shipment
2. Adhere to strict safety, quality, and production standards.
Food Lion 2007 –2010
2312 Decker Boulevard, Columbia, South Carolina
Front End Sales Assistant
5. Maintain current knowledge of office procedures and policies
relating to cash reports, register checkups, deposits, checks,
Western Union, Money Orders, Coinstar, and Self Checkouts.
6. Maintain Food Lion customer service standards according to the
Front End Standard Practice Manual.
First Sun October 2006 – June
2700 Middleburg Drive, Suite 208, Columbia, South 2008
Carolina
Y. Jones Page 2
Administrative Coordinator
7. Ensured switchboard phones are answered promptly and
professionally and that after hours business is forwarded to
appropriate personnel.
8. Manages administrative workflow ensuring forms, logs, records,
materials and procedures are current and effective and provides
guidance to staff regarding administrative issues.
9. Assist in the procurement and maintenance of office equipment,
handle all mass mailings, and perform grocery shopping for home
office.
10. Takes minutes at statewide meetings.
11. Maintain shared drive data, organize storage and mailrooms and
keep common areas tidy.
12. Coordinator for social and special events for staff.
13. Maintains staff information on company staff list.
14. Active member of the Diversity and Wellness Committees.
SC Heart Center (placed by Snelling Staffing) October 2005 – March
2001 Laurel Street, Columbia, South Carolina 2006
Medical Records
15. Produce Medication and Treatment Administration Records
(MARS and TARS)
16. Thinning the medical record within thinning guideline.
17. Maintain confidentiality of patient information.
18. Ensure all telephone and fax medical record orders are fulfilled.
19. Pull charts as needed for doctors, special audits, peer review,
refill requests, RN call backs and such.
Heartland of Columbia January 2003 – October
2601 Forest Drive, Columbia, South Carolina 2005
Administrative Assistant
20. Daily census of residents.
21. Log employment applications.
22. Maintain log of patient admissions and discharges.
23. Greet visitors and direct them to appropriate person or service at
the facility.
24. Serves as liaison for assigned areas. Takes accurate messages,
distributes messages, and follows up as appropriate.
25. Day to day management of the copy/fax machines regarding
ordering paper, cartridges and requesting repair personnel etc.
26. Order office supplies for facility and maintain budget.
27. Create Word documents and Excel spreadsheets as needed.
28. Acts as recording secretary for assigned committees
APAC Customer Services June 1996 – June 1998
2340 Broad River Road, Columbia, South Carolina
Y. Jones Page 2
Customer Service Representative
29. Communicate via inbound and outbound
telephone calls with consumers.
30. Respond to customer inquiries and resolve
problems.
31. Use computerized system for tracking,
information gathering, and/or trouble shooting
issues to provide high quality customer
experience.
32. Accurately document and update records in
required systems.
33. Where applicable, communicate with customer to
attempt to bring resolution to unpaid accounts
34. Maintain diplomacy and tact when dealing with
upset or escalated calls.
A.C. Flora High School August 1992 June1996
Education
Columbia, South Carolina
Diploma
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